Hotel Casa de Familia de San Cristobal

Hotels
9.3 (98 reviews)
Av. 5 de Mayo #12, esq. c/ Calle 1 de Marzo Centro Histórico , San Cristóbal de las Casas , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Beautiful hotel
Cons:
Noise from other rooms
No elevator
Limited ventilation in some rooms

Categories

Cleanliness
9.48
Most reviews mention a clean and well-maintained environment.
Service
9.95
The staff is frequently described as friendly and attentive.
Location
9.49
Multiple reviews highlight the great location, close to the center.
Room Quality
8.64
Some complaints about noise and lack of windows, but many rooms are described as lovely and comfortable.
Amenities
8.97
Amenities received mixed reviews; some noted amenities were lacking.
Value for Money
9.13
Generally good value, but some feel local prices are higher compared to booking.
Food and Beverage
9.28
Breakfast and food were positively reviewed, though breakfast isn't always included.
Overall Experience
9.45
Overall a pleasant stay, enjoyed by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:58

Property Description

Historic 5-Star Luxury
Hotel Casa de Familia de San Cristobal offers a unique stay in a 19th-century building, located just steps away from San Cristobal Cathedral. The rooms are elegantly furnished with modern amenities and some even feature charming garden views.

Convenient Services
Enjoy the convenience of a 24-hour front desk, airport transfers, and a tour desk to help you explore the beautiful surroundings of San Cristóbal de Las Casas. Stay connected with complimentary WiFi throughout the property.

Delightful Dining Experience
Start your day with a delicious à la carte breakfast at the hotel's restaurant, where you can savor local flavors and international cuisine. Don't miss out on exploring nearby attractions such as Santo Domingo Church and Del Carmen Arch.

Experience luxury and comfort at Hotel Casa de Familia de San Cristobal. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 98 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.49
Room Quality: 8.64
Amenities: 8.97
Value for Money: 9.13
Food and Beverage: 9.28
Overall Experience: 9.45
A
Anna • couple • gb
9
Pros:

The building is gorgeous, the staff helpful and attentive, the food great, the location convenient. It was truly a great experience.

Cons:

It's hard to find anything without really reaching.

2026-03-05 • via Nuitee
B
Betül • couple • tr
9
Pros:

Everything’s was good

2026-02-28 • via Nuitee
S
sabri erkut • family_with_children • tr
10
Pros:

Odaların temizlik ve,genişliği, çalışanların yardımseverligi üst düzeydeydi

2026-02-25 • via Nuitee
S
Samuel • couple • cl
7
2026-02-12 • via Nuitee
M
Mark • couple • us
10
2026-01-30 • via Nuitee
R
Ralph • couple • us
10
Wonderful
Pros:

Charming, elegant, and conveniently located

Cons:

Nothing

2026-01-26 • via Nuitee
P
pietro • extended_group • it
10
2026-01-15 • via Nuitee
J
Jeehyun • extended_group • kr
9
아름다운 호텔. 신비한 아침과 따스한 한낮의 호텔 정원 산책.
Pros:

아름다운 정원과 호텔 인테리어
친절한 직원
맛있는 레스토랑(140$에 이용 가능한 조식)
최고의 침구.
여행중 가장 좋았던 샤워 수질.

Cons:

3박 중 하루 난방이 되질 않아 공기가 추웠다.
이불이 포근해서 잠잘만은 했음.

2026-01-15 • via Nuitee
G
Giselle Alejandro • family_with_children • mx
10
Pros:

Esta todo cómodo, agradable

Cons:

No tengo quejas de nada

2026-01-14 • via Nuitee
G
Gabriele • couple • au
8
2026-01-10 • via Nuitee
P
Petra • couple • de
4
Schlafen ging, mehr nicht
Pros:

Lage, schön renoviertes Haus mit hübschem Innenhof

Cons:

Kein Fenster im Zimmer - es gibt nur wenige Zimmer mit Fenster/kleinem Balkon und der Aufpreis für ein Upgrade wäre unverhältnismäßig gewesen. Das Personal war zwar freundlich aber sehr unflexibel und nicht entgegenkommend

2026-01-10 • via Nuitee
M
Martinez Arango • couple • co
10
Pros:

La ubicación y el lugar tan lindo

Cons:

Que no funcionaba del todo bien la red de internet

2026-01-09 • via Nuitee
L
Lotte Eskesen • family_with_children • dk
10
Pros:

Smuk gammel bygning

2026-01-09 • via Nuitee
M
Max • family_with_children • ar
9
Acogedor hotel en San Cristóbal
Pros:

Es muy cómoda los espacios amplios

2026-01-06 • via Nuitee
V
Virgilio Botella Baraldi • couple • mx
10
Sensacional
Pros:

La ubicación y lugar.

2026-01-05 • via Nuitee
I
Irene • couple • uy
9
Hotel céntrico , bien restaurado con hermoso jardín
Pros:

Céntrico. Con área de Jardín que hacía olvidar su ubicación

2026-01-05 • via Nuitee
M
Massimiliano • family_with_children • it
8
Pros:

Posizione

2026-01-03 • via Nuitee
B
Bogna • couple • at
9
2026-01-03 • via Nuitee
F
Fabio • couple • it
10
Pros:

Casa coloniale bellissima e tenuta perfettamente … parcheggio interno a due passi dal centro… camera bella e particolare…silenziosa e con un letto comodissimo

Cons:

Niente

2025-12-26 • via Nuitee
E
eitan • family_with_children • il
8
2025-12-18 • via Nuitee