Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good value for money
Cons:
Noisy air conditioner
High pricing for some standards

Categories

Cleanliness
7.43
Noisy air conditioner mentioned, indicates potential cleanliness issues.
Service
9.4
The staff were described as helpful and accommodating during a difficult situation.
Location
8.44
Well-rated for its great location as mentioned in several reviews.
Room Quality
7.89
Deluxe rooms noted positively; however, no strong positive or negative sentiments provided.
Amenities
7.92
Gated property and rooftop terrace mentioned positively.
Value for Money
7.88
Mixed sentiments, some felt it was expensive yet others considered it a good value.
Food and Beverage
7.93
Mentioned great food, adding positive sentiment in this category.
Overall Experience
7.9
Reviews indicate a generally positive experience with some concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:07

Property Description

Comfortable Accommodation: Enjoy cozy rooms with modern amenities such as flat-screen TVs, air conditioning, and private bathrooms at The Lake Palm Hotel.

Convenient Services: Benefit from services like a 24-hour front desk, concierge assistance, and tour desk to make your stay hassle-free.

Delicious Dining Options: Start your day with a delicious breakfast buffet offering a variety of options to suit your palate at The Lake Palm Hotel.

Experience luxury and convenience at The Lake Palm Hotel in Kolkata. Book now to secure your stay at this welcoming 3-star property.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.1
Based on 46 reviews
Cleanliness: 7.43
Service: 9.4
Location: 8.44
Room Quality: 7.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 7.93
Overall Experience: 7.9
S
Sayantani • couple • in
5
2026-02-10 • via Nuitee
A
Archa • couple • in
5
Good location, poor housekeeping
Pros:

Location

Cons:

Way too expensive for the service provided

2026-01-25 • via Nuitee
S
SHIVKUMAR • family_with_children • in
7
Cons:

Noisy Air conditioner

2026-01-19 • via Nuitee
A
AC • couple • in
9
Pros:

The staff was very polite and helpful, the receptionists Samir and Tapasi and all housekeeping staff was very polite, helpful and friendly.

Cons:

The washroom facilities should be redecorated.

2026-01-16 • via Nuitee
P
Prem • couple • in
5
We survived...
Pros:

Extremely basic and functional. Manageable for a couple of nights at best, for any longer, please find other options. Definitely not for families. The booking and google scores the hotel has don't seem to add up at all!

Cons:

Our room had a slightly musty smell. The walls had a lot of mold patches. The bathroom was average, with reasonably clean basics and water but could do with some definite upkeep.

Note: it's in an extremely crowded and terrible market street, with the lake mall meat market bang opposite to our balcony so we could see and smell it.

2026-01-11 • via Nuitee
P
Panagiotis • solo_traveller • ca
8
2026-01-11 • via Nuitee
H
Hiranmay • couple • in
8
A comfortable stay in Kolkata
Pros:

The room was clean and spacious. The staff was very courteous and helpful. They always served with a smile. The location is very convenient. There are lots of eateries within the walking distance. Also, ideal for shopping of any type of commodity.

Cons:

The location is just outside the Lake Mall (Market) with vegetable and fruit vendors spilling over the road, making movement a little difficult.

The bathroom is ill-designed - bath water flows to the basin-wc area. Since it is a defect that cannot be easily rectified, a suggestion to the management is to provide a wiper in the bathroom that will alleviate the problem.

Also, it will be good if the restaurant can provide homely Bengali food. This will benefit the long stay travellers.

2026-01-08 • via Nuitee
A
Archa • couple • in
4
I wouldn’t spend this kind of money on this kind of a hotel, even if the location is good.
Pros:

The location is great

Cons:

It’s far too expensive for the standards and services offered.

2025-12-30 • via Nuitee
R
RAJEEV K D • couple • in
5
Pros:

Very noicy, fishsmelling location.

Cons:

Nice staff.

2025-12-26 • via Nuitee
R
Randip • extended_group • in
10
Worth the stay … great area … great service … great food … nice place .. value for money
Pros:

Amazing value for money stay … delux rooms are good

Cons:

Nothing

2025-12-09 • via Nuitee
R
Ryan • couple • us
10
Great value, nice staff, gated after dark and nice rooftop view.
Pros:

Great, quiet location next to the lake mall and a market. Gated property after dark with security, we never felt unsafe. Good value for the price. We would recommend this to a friend. The staff was very friendly, helped us with our baggage, questions, and they have a nice rooftop terrace with a view. Thank you sir for your hospitality.

2025-12-03 • via Nuitee
S
SHANBAGALAKSHMI • family_with_children • in
10
2025-12-02 • via Nuitee
S
Sailesh Banerjee • couple • in
7
Pros:

Location

2025-11-28 • via Nuitee
F
François • solo_traveller • ch
7
2025-11-27 • via Nuitee
P
Piran • solo_traveller • gb
8
What a team, what a place, I had a lovely time.
Pros:

The staff were a delight, always helpful and sweet. When my partner was visiting and very sadly fell awfully sick, the Lake Palm Hotel staff fell over themselves to assist. One recommended and called around the local doctors, one went out to in order to get there early in the queue and others made sure we had water/supplies. In the end due to the late hour the hotel owner directly drove us to the hospital and as she was admitted, they extended my stay at the hotel at a reasonable rate. Both her and I are incredibly grateful for the kindness shown to us in a time of deep worry.

2025-10-18 • via Nuitee
V
Venkatesh • family_with_children • in
8
2025-10-09 • via Nuitee
M
Mukherjee • extended_group • in
5
2025-09-13 • via Nuitee
B
Biswakalyan Nayak • family_with_children • gb
9
I will recommend this hotel for staff behaviour
Pros:

Behaviour of staff and helping nature. Due to a situation I have to check in after midnight. it was difficult to find someone but when I found the security everything went smoothly afterwards. Special thanks to the staff member for accommodating my request for late checkout.

Cons:

for the short stay I don't find any specific things to mention here.

2025-07-09 • via Nuitee
D
Deerhe • solo_traveller • gb
10
Pros:

The staff were very helpful and the location was perfect. Within the market and not far from the metro station. A massive thank you to Sanjay, Samir, Chandan, Tapas and Pravat for a great service.

Cons:

The weather 😜

2025-07-02 • via Nuitee
S
Sudeep • review category business travellers • in
9
Superb
2025-06-28 • via Nuitee