Waraka - Udawalawe by Thema Collection

N/A

Didn’t find anything to dislike

Our bathroom had no window so the sounds of the kitchen and the loud neighbour came in throughout the evening. Disappointing when this was the most expensive room at the property. The room also had very few sockets and would have benefitted from a sofa set or similar since there was a huge amount of space in the bedroom that was essentially wasted

Pre-ordering the evening meal choice didn't seem to ensure the food was brought out swiftly on our first night. Staff were friendly and helpful though.

Niente, tutto ok

Perhaps poorly sound insulated, could hear the neighbours who were up very early, phones ringing, toilets and showers

Rien

Neben der Hotelanlage ist ein Grundstück, auf dem regelmässig Party gemacht wird - am Wochenende extensiv und in unserem Fall mit Karaoke bis 4h morgens. Die Polizei wurde informiert, jedoch scheint es keine einfache Lösung der Situation zu geben.
Das Servicepersonal wirkte unmotiviert und, ganz anders als in den übrigen Hotels auf unserer Reise, fühlten wir uns hier nicht willkommen.
Die sehr kleine Anlage (12 Zimmer - sehr kleiner Garten am kurzen Flusslauf) war teilweise etwas lieblos gestaltet und wenig gepflegt, was angesichts der Menge an Personal sehr erstaunt.
Generell ist das Hotel viel zu teuer für das was es bietet - gemäss aktueller Bewertung ist Waraka Udawalawe ein Dreisternehotel und verfügt nicht über eine Lizenz für den Alkoholausschank.

Des kayaks sont à disposition de la clientèle et leur utilisation se révèle payante à la fin du séjour, une meilleure communication à ce sujet aurait été appréciée. Cela ne ternit toutefois pas l expérience générale dans l hôtel.

I should preface these remarks by saying that we were guests at the hotel only a week after the catastrophic cyclone that did so much damage to Sri Lanka (though not to Udawalawe itself); many local people were still feeling psychologically the aftereffects of the storm. We had prepaid for a suite package that included both afternoon tea and a glass of wine with dinner in the restaurant. Neither one of these was ever offered to us by staff during our stay (two nights), and given the circumstances in Sri Lanka at that moment I didn't feel comfortable in pressing the manager about it. Although this was the most expensive hotel room that we had in Sri Lanka (including Galle Fort Hotel and Kandalama Heritance Hotel), no one came to make up our room during our stay. On the second evening, a staff person came to ask if we wanted fresh towels, but that was all. The suite was a very large space, but lacked any real furniture (like chairs or a desk) other than the comfortable bed and some beanbag seating. No one explained how to run the dehumidifiers, which are essential equipment there, but eventually we figured out how to use them. The restaurant: in a nation with one of the world's finest cuisines, why force the chef and staff to cook only Western-style dishes? These generally ranged from not very good to almost inedible. When the chef was allowed by management on the second morning of our stay to make a true Sri Lankan breakfast for us, it was instead wonderful! Although the hotel has been open for 18 months or so, and belongs to a small chain of boutique hotels, my impression was that management was still trying to figure out how to train staff and to run the hotel to the high standards suggested by its high prices.

We couldn't get our hot tub to work in our room. But perhaps was user error.