The Cosener's House

Indecipherable WiFi instructions

We didn't get to eat in the restaurant as there was a wedding on the day we arrived, this made parking difficult and it was a little noisy but it didn't spoil our stay too much

There were a couple of disappointing aspects. There was no clear information about how to access the WiFi, which would have been helpful.(if there was sign inside the room that would be good) More importantly, we had an uncomfortable experience during breakfast. While a staff member offered toast to other guests, we were not asked. As South Asian guests, we couldn’t help but feel overlooked it may have been a mistake, but it left us feeling quite unwelcome.

With a few improvements in communication and attentiveness, this could be a much better experience for all guests.

The room got boiling hot and there’s no air conditioning. The staff was very nice and gave me a fan when I wandered around the hotel unable to sleep at 2am. The breakfast was quite meh - I expected more from a 5 star hotel. Similar to what you’d get at a Travelodge.
Hotel is lovely but a bit outdated.

the premises needs a way of cooling the rooms and breakfast room..

Plug socket on both sides of the bed was needed.
Had to checkout early before breakfast and was offered a takeaway breakfast which was very poor. There was no bottle of water, no spoon to eat the yogurt, 2 tiny slices of bread with a jam and marmalade portion, no butter and no knife to spread the jam. Also the restaurant was closed as a function was on and had to go elsewhere for an evening meal.

Whatever I tried, I could not access the WiFi. The QR code to be scanned didn’t appear to connect whilst downstairs. When it did come up whilst upstairs, it keep saying invalid username or password despite getting a Message through on my phone giving me the username & password to log in. Very frustrating.
Room 18 appeared to be a newly refurbished room which looked nice, although the layout was rather cramped. May have been better to have a sliding door to the shower room as door couldn’t fully open due to bed being too close. The new shower room was quite tight & although we had 2 hand towels & 2 bath towels, there were no hooks or towel rail to hang them from! The one small self adhesive hook on the wall fell off when I shut the door, so just squished it back on. Definitely not strong enough to hold a towel.

Room sold as luxury double and wasn't a king-size. Bed.Room so hot no air conditioning couldnt open windows much.Given a large noisy fan which didn't help sleep.Was not a luxury room.Very basic.

We were allocated room 19 with access to it via several corridors & stairways & through heavy fire doors (which accept is a necessity). The bathroom was along a corridor from the bedroom with 3 steps up to it. There was no sensor light in the corridor (which there are in other corridors) & as light switch not immediately outside bedroom door, & because of 3 steps to the bathroom, the corridor light was left on all night for safety. The shower is over the bath but not anti slip. No hooks to hang towels etc and no shelving to put toiletries on. Feedback on this aspect was given to reception.

das Haus ist etwas verwinkelt und unübersichtlich. Die Beschriftung könnte da evtl. etwas verbessert werden. Unser Zimmer war zwar klein aber für kurze Aufenthalte völlig ausreichend. Die Dusche im Bad war allerings schon sehr klein. Das hat aber das sehr saubere frisch sanierte Bad wieder etwas aufgewogen.

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Satnav did not take us to the correct place on a dark January night. Further descriptors from the hotel would have helped