The Belgrove Resort & Spa, West Palm Beach, Autograph Collection

Hotels
Autograph Collection
9.4 (96 reviews)
2020 Banyan Resort Way , West Palm Beach , us

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent cleanliness
Comfortable rooms
Great amenities
Cons:
High parking fees
Rude service at times
Issues with air conditioning

Categories

Cleanliness
9.49
Overall positive sentiment; noted excellent cleanliness.
Service
9.96
Staff was praised as friendly and helpful; however, some negative experiences were reported.
Location
8.5
Some guests found the hotel far from town; less favorable sentiment overall.
Room Quality
9.45
Rooms described as big and comfortable; indicated overall satisfaction.
Amenities
9.48
Praise for pool and breakfast; noted value in facilities.
Value for Money
8.94
Though considered pricy, guests felt they got what they paid for.
Food and Beverage
9.49
Exceptional food quality and options noted, especially by guests with dietary needs.
Overall Experience
9.86
Majority of reviews expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:50

Property Description

Luxurious Amenities
Indulge in our outdoor swimming pool, fitness centre, and restaurant for a luxurious stay.

Comfortable Accommodation
Relax in rooms equipped with air conditioning, flat-screen TVs, and private bathrooms with free toiletries.

Convenient Location
Located just a short distance from Palm Beach County Convention Center and Palm Beach International Airport.

Book now for an unforgettable stay at The Belgrove, West Palm Beach, Autograph Collection.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.4
Based on 96 reviews
Cleanliness: 9.49
Service: 9.96
Location: 8.5
Room Quality: 9.45
Amenities: 9.48
Value for Money: 8.94
Food and Beverage: 9.49
Overall Experience: 9.86
R
roger couple bs
1
We got food poisoning a bad room and the whole place is Run amateur
Cons:

We will mislaidby booking.com at the overall cost of the room. It indicated one and charged a greater amount on their credit card sharp practice completely unacceptable. Won’t use you again.

2026-02-08 via Nuitee
R
Robert couple us
10
2026-01-20 via Nuitee
C
Cynthia-Michael couple us
8
2026-01-19 via Nuitee
F
Fernando solo_traveller us
10
2026-01-14 via Nuitee
F
Franco couple ca
8
Excellent
Pros:

Pool restaurant

2026-01-09 via Nuitee
D
Diana solo_traveller us
10
Amazing resort and staff. Can’t say enough about how wonderful the staff is
Pros:

The staff was excellent they were all so friendly and helpful

Cons:

It’s pricy but you get what you pay for so it’s fine

2025-12-25 via Nuitee
A
Aziz extended_group ma
1
Cons:

I had one of the worst hotel welcomes I have ever experienced. There was no valet at the entrance, and we waited 20 minutes before deciding to park our car ourselves, even though parking without a valet was supposedly not allowed.

Then we went to the front desk to get our room keys and had to wait another 20 minutes. We asked for water and were refused. When we politely asked how they were doing, the valet—who had just woken up—answered rudely, saying: “I was sleeping,” and then added, “Better than you.” The receptionist also seemed genuinely annoyed by our late arrival, even though it had been announced in advance.

In the end, we were given very vague directions to our room and had to rely on other guests to find the elevator and our way around.

The next day, we were shocked to see a charge of $53 for valet parking fees. What valet are they talking about? We parked the car ourselves and retrieved it ourselves. The only interaction we had was rude and unwelcoming.

That same morning, we complained at the front desk. How can a 5-star spa hotel not provide water? How can they charge hidden, undisclosed fees for a service that was neither used nor provided?

In short, avoid this place. An unwelcoming hotel, rude front desk staff, and an unpleasant surprise with extra charges.

2025-12-22 via Nuitee
T
tchetgna couple us
9
2025-12-18 via Nuitee
E
Enrique couple us
9
Pros:

Limpieza excelente, trato del personal muy bueno , atencion esmerada para que el cliente se sienta bien . la comida super espectacular . Reconocimiento al Chef !

Cons:

Lo unico que no me gusto fue la calidad del Aire Acondicionado , mi esposa y yo somos latinos, vivimos en Miami y acostumbrados casi el ano entero a altas temperaturas y a un clima super caluroso , por lo que para podernos sentir confortables y a gusto la temperatura para poder descanzar siempre debe de estar bien baja , sin embargo en las dos veces que me hospede y en diferentes habitaciones sucedio lo mismo , en medio de la madrugada practicamente habia que dormir destapados ya que se sentiano muy frio la habitacion , no se si es por inefciciencia del Aire o por otras razones , deduzco que con esas temperaturas en Julio y Agosto se tornara dificil poder dormir a piernas sueltas . No obstante el resto de la estancia fue muy bueno .

2025-12-14 via Nuitee
E
Enrique couple us
10
Cons:

El aire acondicionado no enfrió lo suficiente..

2025-12-12 via Nuitee
H
Hendrico couple za
10
Pros:

Everything the accommodation to the accommodating staff, the valet was friendly and my vechile slept safe, the sheets the pillows the view, the breakfast was fantastic even having gluten free options, the pool was great and hospitality was honestly the best I've had.

Cons:

So I did not know how to make use of the valet instead of it coming off my card which it did I paid the valet plus tip instead of correcting me, he remained silent and I only learned later that I made a mistake.

2025-12-07 via Nuitee
C
Carmen couple us
8
2025-11-26 via Nuitee
I
Ingrid couple br
10
2025-11-06 via Nuitee
I
Ingrid couple br
10
2025-11-06 via Nuitee
T
Treasure couple us
9
2025-11-05 via Nuitee
L
Louise solo_traveller gb
7
Nice hotel but not worth the money
Pros:

Nice pool area, big comfortable room, big balcony.

Cons:

Far from town, only one small bar/restaurant, charged $48 for parking my car for less than 24 hours.

2025-10-21 via Nuitee
C
César Augusto couple us
10
Superb resort
Pros:

Staff was exceptional. Everyone was attentive and professional. Spa staff was amazing!!!

Cons:

Maybe offer a late checkout for enjoy a little more the resort.

2025-10-13 via Nuitee
B
Barbara family
10
Pros:

Excellent hotel to rest

2025-09-29 via Nuitee
J
Jennifer
10
Pros:

Amazing hotel. Tomer, our concierge went above and beyond and we even had personalized water bottles waiting for us.!The staff was top notch and they really go out of their way to make you feel special. Can’t wait to visit again.

2025-09-22 via Nuitee
W
Williams couple us
10
2025-09-17 via Nuitee