Four Points by Sheraton Lang Son

Hotels
•
Four Points by Sheraton
9 (111 reviews)
No.02, Tran Hung Dao street , Lạng Sơn , vn

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Well equipped fitness room
Cons:
Pool cleanliness issues
Dinner service delays
Some staff unfriendliness

Categories

Cleanliness
8.39
Some guests mentioned issues with cleanliness in the pool area.
Service
9.36
Staff were praised for being friendly and helpful.
Location
9.4
The hotel location is convenient and in close proximity to the town and attractions.
Room Quality
9.35
Rooms were described as spacious and comfortable.
Amenities
8.88
Good amenities but some guests noted the need for better maintenance (e.g., sauna and pool).
Value for Money
8.84
Overall the hotel provided good value for the quality experienced.
Food and Beverage
8.39
Breakfast was good, but dinner service had notable issues regarding food quality.
Overall Experience
9.36
Overall positive experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:36

Property Description

Luxurious 5-Star Accommodation
Located in Lạng Sơn, Four Points by Sheraton Lang Son offers top-notch amenities including a bar, restaurant, and 24-hour front desk. Guests can enjoy free WiFi, concierge service, and currency exchange during their stay.

Breathtaking City Views
Select units at the hotel provide stunning city views, adding an extra touch of luxury to your experience. Each room comes with a private bathroom for your convenience.

Delicious Dining Options
Start your day right with a buffet or Asian breakfast offered by the hotel. Whether you prefer a hearty meal or something lighter, there's something to suit every palate.

Experience luxury and comfort at Four Points by Sheraton Lang Son. Book your stay now for an unforgettable experience.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

According to the requirements under Vietnamese law, clients must present their Identification Papers/ Passport and Birth Certificate (for children) of each passenger in the group at check-in. In the absence of birth certificates for children, Guests and Tour Operator agree that children’s ages will be converted from their heights, specifically: For child under 3.3 ft tall, his/her converted age is under 4 years For child under 4.6 ft tall, his/her converted age is between 4 and 12 years For taller child, his/her converted age is above 12 years

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for VND 924,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 111 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 9.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
T
thi xuan yen • extended_group • vn
9
2026-03-21 • via Nuitee
V
vu hoang • solo_traveller • vn
9
2026-03-21 • via Nuitee
T
Thi Truc Linh • extended_group • vn
8
Ổn
Pros:

Sạch sang

Cons:

Sauna và spa vẫn bảo trì

2026-03-17 • via Nuitee
S
Stephen • extended_group • gb
8
Cons:

Poor English among all staff, despite being international hotel

2026-03-17 • via Nuitee
V
Vượng • couple • vn
10
2026-03-11 • via Nuitee
T
Thi hoai anh • couple • vn
10
Rất ổn
Pros:

Tiện nghi, sang trọng, sạch sẽ

Cons:

Vòi xịt nước toalet phòng t yếu quá

2026-03-08 • via Nuitee
H
Henri • couple • fr
10
Séjour très agréable dans cet hôtel que nous recommandons vivement.
Pros:

Très bon emplacement en centre ville. Petit déjeuner très bien.
Équipements et architecture de l’hôtel superbes.
Personnel très à l’écoute.

2026-03-03 • via Nuitee
C
Chu Thu • solo_traveller • vn
8
Tốt, thoải mái
Pros:

Thuận tiện đi lại, sạch sẽ, khu trug tâm

Cons:

Nhân viên check in không kỹ dẫn đến thu phụ phí sau khi tôi đã check out

2026-03-02 • via Nuitee
T
Thao • family_with_children • vn
10
2026-03-01 • via Nuitee
T
Trường • family_with_children • vn
9
2026-02-22 • via Nuitee
T
Thi Truc Linh • couple • vn
6
Chưa thật sự hài lòng
Pros:

Vị trí tốt

Cons:

Đã nghỉ đây nhiều lần và lần này không thấy ổn lắm:
1. Dầu gội dùng xong ngứa đầu , lotion bôi bết da
2. Lỗ thoát nước phòng vệ sinh kém
3. Sauna quá bẩn, bồn có mùi
4. Cảm giác cơ sở hạ tầng xuống cấp
5. Nhân viên thiếu

2026-02-13 • via Nuitee
Q
Quynh • family_with_children • vn
10
2026-01-29 • via Nuitee
V
virginie • solo_traveller • vn
6
Mitigé
Pros:

La chambre ok, le spa ok et personnel du spa sympathique et pro, personnel cuisine du petit dej sympathique

Cons:

Le soir, nous avons voulu commander des verres, longue attente alors que nous étions seuls au bar. Beaucoup de mobiliers pas propres et pas rangés, et le comble a été à la réception où on m’a fait payé des taxes que j’avais déjà payé via booking, m’a dit que mon petit dej était en plus alors que j’avais déjà payé pour… pour au final revenir dessus. Pas pro, mauvais anglais. Idem pour l’étage du bar, la réceptionniste est complètement perdue, ils ont été 3 pour gérer une erreur de leur part sur une addition.
Pas du tout digne d’un véritable Sheraton

2026-01-20 • via Nuitee
H
Huy Huan • solo_traveller • vn
7
2026-01-19 • via Nuitee
N
Ngoc • family_with_children • vn
8
2026-01-05 • via Nuitee
H
Hai Ninh • couple • be
9
2026-01-04 • via Nuitee
L
Lisa • family_with_children • au
10
Pros:

Absolutely high standard all round. Staff obliging and extremely friendly. Great service and of high standard. Would highly recommend and would not stay anywhere else in Lang Son. Restaurant food first class. Exceptional!

Cons:

Nothing. No complaints at all.

2026-01-03 • via Nuitee
T
THANH HAI • couple • vn
9
2025-12-27 • via Nuitee
H
Huong • solo_traveller • vn
9
2025-12-23 • via Nuitee
T
Thanh • couple • vn
10
2025-12-21 • via Nuitee