EL Colonial Open Bar Adults Only

Pas de fenetre extérieure. La chambre est humide . Lit petit.

All the signs. So. Many. Signs. Telling me what to do (or not to do) “Be quiet”. “Don’t throw trash here.” “Don’t stain the towels.” Honestly, it was like going back home to stay with my mom and dad.

Small rooms, no lift, poor quality bed linen and towels

I think it needs a little bit of an uplift. Rusty bathroom rod is not a good look

There was no cleaning service during the two nights we were there.

Considero que deben darle más cariño a las habitaciones en cuanto a la infraestructura por dentro.

The room was very small and since there is no elevator, the 4th floor location meant carrying bags up 4 long flights of stairs. This was clearly stated at booking, but no assistance with the bags was offered by hotel employees. This would be a good addition for the hotel and would have been tipped accordingly if it had been offered. I can't imagine not offering such a service to your customers, especially those staying on the top floors. This is, however, a minor complaint as we were able to manage our luggage up and back down the stairs without difficulty.

Of primary concern was the total lack of hot water in the room throughout the stay. After letting the water run for nearly 15 minutes (using both sides of the faucet since hot and cold were not marked), the water never warmed at all. I addressed this with the front desk and was told that the hot water can be 'tricky'. She gave me several tips on how to get it to work for the next morning. She also said that maybe too many people had showered recently and used all of the hot water. I'm an easy-going customer, so I didn't worry about the issue any more and assumed it was just the quirks of an old building. The next morning after trying the tips provided, no change. No hot water at all. I brought it up to the front desk again in the morning before checking out only to be given the same tips. When I told him that I'd tried those and they I still had no water, he asked which room I was in. His response was a "Huh. That one should work. We'll look into it." No apology was given and no adjustment to the nearly $400 room charge for the night was offered. I've never written a bad review before, but at nearly $400 a night, a hot shower is a requirement for ANY hotel, regardless of the age of the building. I don't care if it's an old building. To be brushed off without any consideration or adjustment to the charges is unacceptable.

After charging me at check-in, the attendant told us we could have paid about one-third of the price by booking directly. We then learned there was no elevator, even though our room was on the fourth floor, and we were blamed for not finding that information—it's still not shown on this platform.

The worst part was checkout: when I asked for help with our luggage, the attendant said, “That’s not my job — yo no soy un maletero.”

There's no elevator.

Camere vecchie e poco insonorizzate. Bagno vecchio e senza la possibilità di buttare carta igienica nel wc (poco igienico). No ascensore (ma questo si sapeva).

No hot water in the shower the entire time

It was noising at night outside (hear the street noise including parade late at night) noisy to around 2 am. Trash trucks came at around 5 am. No elevator and we had to carry our luggage upstairs. Water pressure was low and there was no hot water. It is noted that there was a water shortage in old San Juan. It would be nice if there was a dresser for clothes.