Mayfair Residences

Hotels
8 (673 reviews)
41 CURZON STREET , London , gb

Children allowed

Facilities

Non-smoking rooms
Non-smoking throughout
Guest rooms disinfected between stays
Cashless payment available
Property cleaned by professional cleaning companies
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Easy check-in
Cons:
Unclean room
Poor service
No hot water

Categories

Cleanliness
6.75
Issues with hair in the bathtub and unkempt spaces in the room.
Service
8.25
Limited on-site service and lack of response to inquiries.
Location
9.75
Great location near the center of London.
Room Quality
6.75
Room was uncomfortable with noise issues and damage.
Amenities
7.75
Poor hot water availability and heating issues.
Value for Money
8.25
Mixed feelings due to the conditions compared to expectations.
Food and Beverage
8.75
Not mentioned in reviews, assumed average quality.
Overall Experience
7.75
Overall dissatisfaction largely due to comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:43

Property Description

Convenient Location
Enjoy a prime location in the heart of Westminster Borough, just minutes away from iconic landmarks and bustling city center.

Complimentary WiFi
Stay connected with free WiFi access available in all guest rooms.

Nearby Attractions
Explore popular attractions like Buckingham Palace, Oxford Circus, and Piccadilly Circus just a short walk away.

To book your stay at The Chapter - Mayfair Residences and experience the best of London, reserve now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 673 reviews
Cleanliness: 6.75
Service: 8.25
Location: 9.75
Room Quality: 6.75
Amenities: 7.75
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 7.75
L
Luca extended_group it
6
Pros:

posizione

Cons:

La nostra camera si trovava all’ultimo piano della struttura, raggiungibile tramite una scala a chiocciola che, nell’ultimo tratto, diventa piuttosto stretta. Noi avevamo solo degli zaini e non abbiamo avuto particolari problemi, ma con valigie più ingombranti l’accesso potrebbe risultare un po’ scomodo.

Essendo all’ultimo piano, la stanza tendeva a scaldarsi molto. Non è presente l’aria condizionata, ma viene messo a disposizione un climatizzatore portatile (“pinguino”); nel nostro caso però non è riuscito a rinfrescare l’ambiente in maniera particolarmente efficace. Con qualche accorgimento su questo aspetto, il soggiorno potrebbe risultare ancora più confortevole.

2026-06-19 via Nuitee
M
Michèle solo_traveller gb
1
Avoid unless you enjoy vermin & misrepresentation of the services supplied
Pros:

Location

Cons:

Avoid unless you enjoy vermin & misrepresentation of the services supplied

At the point of booking, the accommodation was advertised on Booking.com as including a “private bathroom”, supported by photographs that presented the bathroom as part of the room. This representation was false and materially misleading.
On arrival, I discovered that:
• The bathroom was not within the room but located across a shared public hallway.
• This fact was not disclosed anywhere in the listing.
• The bathroom was accessible to others, and not private in any meaningful or ordinary sense.
The representation of an in-room “private bathroom” was a statement of fact that induced me to enter the contract. Had the true position been disclosed, I would not have made the booking.
While accessing the bathroom, I encountered a cockroach in the hallway, which further demonstrates that the accommodation fell below reasonable standards of cleanliness and quality.

I raised the discrepancy on site staff and requested a room change. This was refused. The staff did not dispute that the bathroom was external. The next day, I contacted the property via WhatsApp to complain as there was no staff onsite. The property confirmed in writing that the bathroom was “external”, thereby corroborating the misrepresentation. They apologised for the cockroach but would not offer any refund. I complained to Booking.com who offered £19 but could not do more, which does not reflect the seriousness of the misrepresentation. I wonder why misleading listings like this one are not taken down.

2026-06-18 via Nuitee
J
James family_with_children gb
8
2026-06-18 via Nuitee
M
Maria Ines family_with_children ar
9
Excelente estadía en lugar céntrico de Londres!
Pros:

Excelente ubicación! Habitación muy cómoda y camas muy buenas para un gran descanso. Graacias por recibirnos con café/té.
Excelente atención del encargado. Nos permitieron dejar las valijas luego del checkout.

Cons:

Nada. Todo estuvo 10 puntos!

2026-06-16 via Nuitee
A
Alberto family_with_children it
10
2026-06-15 via Nuitee
S
SYLVIE family_with_children fr
10
2026-06-13 via Nuitee
L
Lindsey family_with_children us
10
Overall this room was fantastic! Spacious enough for a family of 4 and it was clean and was in a great location!
Pros:

Access to the room was easy and communication with the staff was simple and they were great. Location was also great and the room was clean and comfortable.

Cons:

I did not like that the bathroom was not attached to the room. It was dedicated to our room, but technically the entire building had access to it, so we didn’t feel comfortable leaving any stuff in there, so it was a pain to carry stuff back and forth. Maybe have the door have a key lock and provide the key inside the room so you can lock it while not in use.

2026-06-12 via Nuitee
Y
Yousef couple sa
1
انتبهوا نصابين
Pros:

ولا شي يستحق السكن

Cons:

كذابين يقولون في تكييف ولا يوجد مكيف ويقولون حمام وهو برا الغرفة في نفس الدور يعني مافي اي خصوصية مشترك لاي شخص يدخل استأجرت يومين وطلبت إلغاء الحجز لما شفت الغرفة وبلغوني راح يخصمون ليلة ويرجعون قيمة الليلة الثانية وبالآخير حتى اتصالي ورسائلي مايردون عليها حسبي الله عليهم

2026-06-09 via Nuitee
M
Mohamed extended_group eg
8
2026-06-09 via Nuitee
L
Leslie family_with_children us
7
Great value for this location!
Pros:

Amazing location, and a lovely little room with plenty of light and air.

Cons:

Didn’t realize that I could be in a fifth floor walk up with very narrow stairs. Normally not a big deal but traveling with an infant which made it difficult. The staff was very eager to help, and allowed us to store the stroller in the basement, but still would have been much better on a lower floor.

2026-06-07 via Nuitee
A
alessia family_with_children it
7
Pros:

La posizione, punto strategico a piedi in meno di 10 minuti si è sia a Buckingham Palace che a Piccadilly

Cons:

Le scale strette in perfetto stile londinese. Ma essere al terzo piano con una bambina di 2 anni con passeggino e stato un po scomodo oltre che pericoloso

2026-06-07 via Nuitee
A
Anna solo_traveller pl
3
Pros:

Lokalizacja

Cons:

Brud

2026-06-07 via Nuitee
N
nasser solo_traveller qa
1
Pros:

السعر جدا غالي وقديم لا يوجد مصعد والريحه جدا سيئه ولا انصح السكن فيه ابدآ والصور غير صحيحه
Overrated and the price is not worth it at all no lift and a very bad smell I dont advise to stay in the hotel the pictures was unreal at all

Cons:

السعر جدا غالي وقديم لا يوجد مصعد والريحه جدا سيئه ولا انصح السكن فيه ابدآ والصور غير صحيحه
Overrated and the price is not worth it at all no lift and a very bad smell I dont advise to stay in the hotel the pictures was unreal at all

2026-06-06 via Nuitee
M
Matthew solo_traveller es
3
2026-06-04 via Nuitee
S
Samantha extended_group gb
8
2026-06-04 via Nuitee
R
Riccardo couple it
10
Posizione favolosa
Pros:

Posizione incredibile, camera super spaziosa per gli standard di Londra

Cons:

La Wifi non sempre funziona bene

2026-06-02 via Nuitee
T
Tunc Alp family_with_children tr
8
Pros:

Konum olarak çok iyi bir yerde her yere yürüyerek yakın , metro vb de yakındı,
gayet güvenli bir yerde.
Fiyat Performans olarak çok iyi.

Cons:

banyo biraz dardı
girişte kapı şifre sorunu yaşadık ancak destek olundu.
Bunun dışında bir sorun yok.

2026-06-01 via Nuitee
J
John solo_traveller gb
2
Cons:

When I entered the property, there was no water running. I tried to wash my hands on arrival and then tried to have a shower but there was no water at all. I have never experienced no water being available on a stay. I would ideally like to be refunded the entire amount that I paid.

2026-05-31 via Nuitee
I
Inma solo_traveller es
8
2026-05-31 via Nuitee
T
Torunogullari family_with_children nl
3
Pros:

Niks

Cons:

Geen raam die open kon en onder de grond kamer dus we keken uit op een muur

2026-05-31 via Nuitee