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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Allergy-free room
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Horse riding nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Charming Country-house Hotel near Exeter
Tranquil Surroundings: Nestled in the picturesque countryside near Exeter, the Best Western Lord Haldon Hotel offers a peaceful retreat away from the hustle and bustle.
Convenient Amenities: Enjoy the convenience of free parking and Wi-Fi, ensuring a stress-free stay. Indulge in delicious meals made from fresh local ingredients at the on-site restaurant.
Comfortable Accommodation: Each uniquely decorated room exudes country-house charm and features modern amenities. Some rooms boast stunning views of the countryside or the hotel gardens.
Book your stay at the Best Western Lord Haldon Hotel for a relaxing countryside getaway near Exeter.
There is no 24-hour check-in service at the hotel. Please inform the hotel if you are arriving later than 23.00.
Please note, this property hosts on-site wedding functions. Guests may experience some noise/light disturbances. For more information, please contact the property.
There is a pet charge of GBP 15 per pet per night, due on arrival. This is only available in selected Double and Twin rooms. This does not apply for any room upgrades.
For group bookings of 6 or more rooms, different policies will apply.
We charge £15 per stay with 1 dog and £17.50 per stay with 2+ dogs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Mooie locatie, prettig personeel. Op een bepaalde manier erg Engels.
Beetje kleurloos en je krijgt het gevoel dat het gebouw liefdeloos gerund wordt door de eigenaar. Bijvoorbeeld verouderd sanitair, toegangsweg vol gaten, ik kan nog even doorgaan.
Wonderful staff, beautiful location and superb room. We didn’t eat in the restaurant so can’t comment about that.
The small lanes to get there 😂.
The gardens were the best part of the stay.
The food was awful, the interior of the hotel was poor and the rooms were in need of a refurb. The carpet in the corridor to the hotel was disgusting and smelt so bad of dogs. This is a dog friendly hotel and we had dogs but I have never experienced such a bad smell of dogs in a hotel.
Everything
A little off the beaten track!
Great staff. Lots of variety.
The shower still had previous guests hair on the wall. Water took ages to warm up so basically had a Luke warm
Shower.
Excellent property and location and staff are amazing 🤩 so nice and helpful very professional a big thankyou to all
Dinner was fair, the garlic bread did not really taste of garlic.
Other guests finished dinner and left, however when we finished I asked if I needed to sign anything or do they just put it on our room bill, Earlier having a drink in the bar I just signed for them and it was put on the room bill.The reply was I'll just check, then he said No you will have to pay now, which I found strange as no one else had paid. I have stayed in many hotels and drinks / food were always put on my room bill which would be paid when I left.
Our room was terrible, there was no air-con and the heat was at times unbearable, even with the window wide open, the view from the window was of two large oil tanks which are in an enclosed court yard. The building exterior inside the court yard, was in a very poor state with ivy climbing up drain pipes up to the roof.
The curtains had missing rings holding them up. The net curtain was obviously old and at least four inches too short. In the bathroom the toilet roll holder is literally on the wall behind you and level with the bottom of the cistern, so the only place to leave the toilet roll was on the floor. The toilet seat was loose so you had to be careful not to fall off.
The wash basin was really small, and the plug was useless. I filled the sink to have a shave and by the time I had applied shaving cream the sink was completely empty! I had to leave the tap running while shaving. The extractor in the bathroom did not work, and there was no window.
If I was running the hotel I would never have put a guest in that room!
The public areas were fine and looked as the photos on the website, however the room was nothing like the photos, It is in real need of updating, we were glad to leave!
Beautiful surroundings
Friendly helpful staff
Very clean
Room was too hot and fan was too small for room
Clean quiet comfortable
Wonderful staff
Great food - breakdast & dinner
Nice big room and bath
Really out in the country
No A/C during a very hot spell, not even an offered fan.
We received a warm welcome on our arrival at this lovely country hotel situated in pleasant garden parkland. The access road was severely pot-holed and one had to take care. Our room was a superior King room and after climbing some 40 steps we were pleased to find a large bedroom with fine views over the garden. The bed was comfortable a sofa plus two tub chairs allowed for relaxation. The bathroom was astounding, clearly recently remodelled with ceramic tiles the considerable space allowed for a feature bath, toilet, shower and sink. Unfortunately, the design took preference over practicality, the water pressure was insufficient to provide a hot bath without waiting for almost a ¾ an hour and the fantastic shower did not deliver more than a sprinkle. There were no toiletries which had to be requested.
Breakfast was very good and well cooked, plenty of choice of pastries, juices and fruit. Coffee from the machine was not to my taste but acceptable none-the less. The evening menu left much to be desired with quite an ordinary menu requiring little cullinary skill.
The hotel offers an EV charge point which is a strong feature unfortunately it was a three pin plug point version and I only had the wrong cable!
Poor water pressure spoiled the effect of the bath and shower both of which were of very good quality. Some closer attention to detail regarding provision of toiletries and rooms should be made up (refreshed) daily without having to request such from reception. Also the evening dinner menu needs to be reviewed as both selection and quality left much to be desired
Excellent location for us to break the journey from Cornwall back home. The staff were lovely, plenty of parking space and the grounds were extensive. It was dog friendly and the food was great. Great value for money as we only had the basic rooms.
We had our wedding reception there. So it really lovely to go back and remimis about our wedding day.
Noisy people next door had the TV on really loud
Lovely staff! Excellent chips! Great cat that apparently doesn't belong to the hotel
The view outstanding
Service very slow
Lovely hotel very well run, staff friendly and efficient. Beautiful gardens and scenary
Nothing
Grand building in glorious grounds with comfortable room , good simple dinner at an excellent price.
Nothing
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