Share this hotel
Facilities
Property facilities
-
Offsite parking discounted rates available
-
Guest education on local ecosystems and culture
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Air conditioning
-
Terrace
-
Express check-in/check-out
-
Safety deposit box
-
Car hire
-
Non-smoking throughout
-
Private check-in/check-out
-
Shared lounge/TV area
-
Shuttle service (additional charge)
-
Concierge service
-
Grocery deliveries
-
Outdoor furniture
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Property cleaned by professional cleaning companies
-
Key access
-
24-hour security
-
Cooking class
-
Express check-in
-
Free wired internet
-
Snorkeling on site
-
Self parking (surcharge)
-
Airport transportation - pickup (surcharge)
-
Airport transportation - drop-off (surcharge)
-
Free pool cabanas
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Internet access
-
Private picnics
-
Wine release events
-
Exercise/lap pool
-
Japanese garden
-
Covered parking
-
Secured parking
-
Swimming nearby
-
Bicycle-friendly property
-
Guest education on local ecosystems and culture
-
Accessible shuttle
-
No accessible shuttle
-
Accessible train station shuttle
-
No accessible train station shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Sustainable Aparthotel in Tulum
Outdoor Pool and Garden Views: Enjoy a refreshing swim in the outdoor pool or relax while taking in the beautiful garden views at Ophelia Tulum Condo Hotel.
Wellness Packages and Bicycle Rentals: Indulge in wellness packages offered on-site and explore the area on two wheels with the convenient bicycle rental service.
Fully Equipped Units and Kitchen Facilities: Experience comfort in air-conditioned units equipped with modern amenities, and for those who enjoy cooking, take advantage of the kitchen facilities available, including a stovetop and minibar.
Experience the perfect blend of luxury and sustainability at Ophelia Tulum Condo Hotel. Book your stay now and make unforgettable memories in Tulum.
This property will not accommodate hen, stag or similar parties.
Property Policies
-
Parking
Free private parking is possible on site (reservation is not needed).
-
Internet
WiFi is available in all areas and is free of charge.
-
Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Do not stay here
NOT SUITABLE FOR LONG STAYS
Staff are not helpful
Went many days randomly without water or electricity, some days we had none of both. There is no communication when this happens.
Laundry was stolen during my stay
Security cameras don’t function they’re just for show
The wood panel fell down around me, didn’t hear from the condo or the people running yit when I complained.
Bed and bedding including pillow cases, was covered in old bloody
Toaster broke day 2, and I was told it was my responsibility to replace
Not fully staffed at reception, you have to book laundry room access but staff are not always there to let you in on your time
Only a few washing machines and dryers work
Only one treadmill works
Apartment 320 is right next to a chicken farm so you’ll hear roosters throughout the day and night, it’s a myth that they only call at sunrise
Grekot Travel (the people managing the apartment) take no responsibility for any of the issues that occur within the property and are extremely unhelpful.
Really nice stylish modern spacious apartment with kitchen, nice bathroom. The garden and the pool are beautiful.
Comfortable soft pillows.
Two amazing restaurants just around the corner (Chez Cocco was the best for breakfast and dinner, and right next to it EL ALUX RESTAURANTE BAR for a very authentic experience, it was like eating at a Mexican grandmother).
It wasn't easy to get into the apartment as we couldn't open the lock box, it was stuck. We got a code which worked but we couldn't get out the key from the lock box at first. The lady at the check in couldn't help us as she has nothing to do with the manager of the apartment, it's a condo hotel and we couldn't reach the manager. It took us 2 hours to get into the apartment.
The floor wasn't really clean.
The bed is very stylish but the round form is very strange and a bit uncomfortable to sleep on (the bedside table leave very small room for two heads), otherwise was it comfortable if you find a right position. No extra blanket.
There were some very basic kitchen equipments but no salt, pepper or oil at least so we didn't really use the kitchen.
The apartment complex is a bit far away from everything and the road is very bad in one way (you can go in the other way with car it's fine) but there are a few small shops and two amazing restaurants just around the corner so it wasn't a problem for us.
Relaxing, lots of greenery in the outdoor space.
The WiFi didn't work. It's not very good for the elderly, a long hot walk down a, partly, unmade road.
The facilities, pool, staff, location, and neighborhood were all exactly what I'd hoped for. I felt very safe as a solo female traveler, both inside and out of the hotel. Some have said it's in the middle of a "slum," to which I say, "You need to get out more." Tulum is a normal town, with working people, and in no way does that equate to slum or danger or anything. Ridiculous. I loved being in a regular neighborhood - it was quiet and there were shops and a cute restaurant just around the corner. One of the shops ran a taco/gringa stand at night, and they were the best tacos I've ever had! Anyway, Ophelia was great, I rented a nice bicycle from the front desk, electricity and water and Internet were all fine, and I'd definitely recommend this place to anyone! If you go, please say hi to the gate dogs - they are the sweetest creatures!
Everything is so pretty and aesthetic
The resort was in the middle of the slum, which was quite uncomfortable to get there in the evening and it didn't feel safe. However, the resort was guided and safe inside.
Very nice pool area
The rooms were smelly (first room smelled like piss, second like smoke), clear maintenance problems (3/3 treadmills in gym out of service, majority of the washing machines, window in room did not close)
Complex is very quiet and modern, rooms very spacious. Pool are was very nice and never busy. You were able to bring your own food and drink poolside. There are free laundry facilities (bring your own detergent) and a free gym.
The area is located down dirt roads, through more disadvantaged areas of Tulum. These were well lit and we felt very safe but they were muddy and the first time you walk down these streets you wonder if you are going to the right area. However you're still only 10 mins away from downtown Tulum and close to all food.
Water from shower wasn't very warm also.
A resort like hotel at a reasonable distance both from the beach and the central street with restaurants. It seemed to me that they aim at longer stays
I didn't figure out how to have my room cleaned, probably my mistake that I didn't leave the keys in the little box by the door. But as they include the safety box key as well I didn't find it safe. Strangely enough the staff at the reception desk told me it was managed by a different company and they knew nothing of it. I just didn't try hard enough as I was not staying long
The pool area is nice
The apartment was not clean. It had a strong smell of mold and dampness, and a cockroach was running around the room. We also had no hot water, and the bathroom window was broken, letting in mosquitoes. Although we were moved to another room, our stay there was still uncomfortable.
- There were power cuts, and at one point the water stopped running.
- The Wi-Fi stopped working several times, which was inconvenient.
- There is no cleaning service provided.
- The kitchen is impractical; there is no drying rack for the plates, and keep in mind that you will need to bring your own tea towel or purchase kitchen towels.
- The reception staff is not very helpful. If there is an issue with the room, you need to contact administration through Booking.com.
- Both our first room and the second one we were moved to were on the third floor, which meant we had to carry heavy suitcases up and down the stairs without any assistance from the staff.
The studio apartment was beautiful as were the pool and other facilities. It is located in a residential area which does look underdeveloped, however I found the walk to the main street perfectly fine in the day time (didn’t walk at night). It takes around 10-15 mins. They were also very responsive on the booking.com app.
There were a few bugs, stains and hairs(!) in the room so it could be cleaner. The drawers were broken in the bathroom and apartment number had fallen off the wall so maintenance also needs to be kept up with. It is very under-equipped with the basics. No cleaning items, no paper towels, lack of toilet paper for a longer stay etc. Had to ask them to come clean my room half way through my stay and provide more toilet paper. Reception staff were quite friendly and did answer questions but I wouldn’t say the tourist information is that great and there aren’t many people around to help - sometimes no one around at all. I experienced the WiFi being down for a day. There is a restaurant but it closes early in the afternoon, so you cannot get dinner and drinks in the evening here. Wouldn’t say this place is for everyone when it comes to service.
Despite off-roads surroundings, it was easy to reach all the cafés and shops for me.
humidity and smoke smell in the room
well utilized appt, free use of washing machines and dryers.
The location, three of the four roads leading to the hotel are sandy paths with potholes and rubbish all around
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
