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9.2 (38 reviews)
2Duifdal Birdswood , Richards Bay , za

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Facilities

Offsite parking discounted rates available
Non-smoking throughout
Self parking (surcharge)
Offsite parking discounted rates available
Japanese garden
Covered parking

Review Highlights

Pros:
Exceptional cleanliness
Friendly and helpful service
Great location
Spacious rooms
Cons:
Lacking some amenities
Parking arrangement could be better

Categories

Cleanliness
9.3
Guests noted the apartment was spotless and exceeded expectations regarding cleanliness.
Service
9.8
The host was exceptionally friendly and prepared to assist at any time, enhancing the overall experience.
Location
9.3
The location is quiet and away from the busy town, appealing to guests seeking tranquility.
Room Quality
9.3
Rooms were described as exceeding expectations, clean, and comfortable.
Amenities
8.3
Some amenities were lacking, such as the full kitchen and bathroom fixtures, resulting in a lower score.
Value for Money
9.3
The high quality and service justify an excellent value for money.
Food and Beverage
8.8
No specific mentions, but assumed standard quality for this hotel tier.
Overall Experience
9.5
The overall sentiment from multiple reviews indicated a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:27

Property Description

Nestled in Richards Bay, Family First! provides a peaceful retreat for guests seeking comfort and convenience. Tranquil Garden Setting: Enjoy the serenity of the garden and relax amidst nature's beauty. Convenient Amenities: Benefit from free parking and essential in-room facilities for a comfortable stay. Proximity to Attractions: Explore popular nearby destinations like Enseleni Nature Reserve and Richards Bay Game Reserve for memorable experiences. Experience a delightful stay at Family First! and make lasting memories in Richards Bay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 38 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 8.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.5
M
Meintjies • solo_traveller • za
10
2026-05-12 • via Nuitee
N
Ndlazi • extended_group • za
10
I'm definitely going back there on my next tripe to RichardsBay
Pros:

After my booking they phone me same time to check what time I'm coming
They very quick to respond

Cons:

Friendly and welcoming

2026-05-05 • via Nuitee
M
Mthandeni • solo_traveller • za
8
Pros:

Their place it is quite and safety

2026-04-27 • via Nuitee
B
Brendon • solo_traveller • za
9
Pros:

Clean and comfortable

Cons:

Nothing

2026-04-08 • via Nuitee
C
Cockcroft • couple • za
8
Pros:

Friendly people and went out their way to help me when I needed longer to stay. The beds is comfy.

Cons:

The room they put me in as the on the app they don't state it's two rooms clearly and give choice to book which one and the one I saw and made my booking for as per pics wasn't the room I was put it and then it was not comfortable with no kitchen sink. Many kitchen stuff lacked. The other room had people in that had all the things needed. So I was just disappointed in it as I need the better room due to my discibility.

2026-03-22 • via Nuitee
Z
Zandile • couple • za
10
Pros:

Peace of mind,very much humbled family received guests with dignity.i love the setting of the rooms allocated they're homie👌I was pleased to have such privacy 💐

Cons:

Nothing

2026-03-14 • via Nuitee
N
No • couple • za
7
Pros:

I did not book for breakfast, the location was a bit vague

Cons:

Everything

2026-03-11 • via Nuitee
M
Mbonambi • extended_group • za
10
2026-02-26 • via Nuitee
R
Rafał • extended_group • pl
8
Pros:

Great and really king owner, he start to prepare our room real quick after we booked it. I don't want to reading about every pros because there is too many of them. To sum up - was great, I recommend!

2026-02-24 • via Nuitee
Z
Zwide • couple • za
4
No aircon and the fan was not enough and good and a camera on the dinning room and the beds were no
Cons:

No air

2026-02-22 • via Nuitee
Z
Zimas • couple • za
7
Pros:

Air-conditioning

2026-02-08 • via Nuitee
K
Kwanele • extended_group • za
10
Pros:

Staff friendliness made the place like home. And the cleaniness

2026-01-30 • via Nuitee
T
tamela • couple • za
10
The place is very well kept, clean and spacious.
Pros:

The place and the privacy it provides.

Cons:

Nothing.

2026-01-29 • via Nuitee
D
Dlamini • family_with_children • za
6
Safe, comfortable in a convenient location - budget friendly
Pros:

We liked the friendly host and location. They have comfortable beds. We appreciated the complimentary water in the fridge and soap in the bathroom.

Cons:

There was no internet for most of our stay and so we needed to use our data.

2026-01-26 • via Nuitee
B
Bhavani • family_with_children • za
1
Pros:

Nothing I liked with the property

Cons:

I reached the property on the check-in date, to our surprise the property had no electricity.
I travelled along with my elderly family members and the host was asking us to look for another place because they couldnt sort out the electricity problem. This was told at 18:00 hrs during the peak dec season.
Because I couldn't source any accommodation in my budget. I had to put my family in the dark for that night and managed to get another the following day and Checked out.

I immediately notified Booking.com on this issue and the customer care person confirmed it with the host and said will process my cancellation and refund my amount.

when I called the booking .com on my refund process - they mentioned that they will have to call the host again to find out the authentication. which to my understanding was done on the 27 dec.

very poor customer service and host service. now the host is also not picking my call and my R4400+ amount is not refunded.

so please be cautious - now at this point I am not sure who is playing with my money HOST or BOOKING.Com

2026-01-07 • via Nuitee
P
Patrick • couple • de
10
2026-01-06 • via Nuitee
M
Maloke • extended_group • za
10
Pros:

Everything about the place was exeptional.
The Host is amazing,
Abongile a Darling to be kissed 😜

Cons:

Nothing really... Its perfect

2026-01-06 • via Nuitee
R
Rolan • couple • za
1
Pros:

Quiet neighbourhood

Cons:

Small, no air-conditioning as advertised.

2026-01-03 • via Nuitee
E
ernest • extended_group • za
10
Pros:

The moment we walked into the apartment, all you could smell was the scent of cleaning materials, and the place was truly spotless. The host was exceptionally friendly, as this was our first time going on holiday. This has truly set the bar high for us.

Cons:

Honestly? There was nothing to dislike. This place was exceptional.

2025-12-25 • via Nuitee
N
Noluthando • extended_group • za
10
Pros:

It was safe, her husband was very friendly and took good care of us

Cons:

Nothing

2025-12-03 • via Nuitee