Hotel La Roca

Hotels
Calle Independencia 28 , Bernal , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Pets allowed
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
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Review Highlights

Pros:
Attentive, accommodating staff (Daniel, Arely)
Good location
Family-run, welcoming atmosphere
Cons:
Bathroom in very poor condition / poor cleanliness
Inconsistent hot water in shower
No staff at reception at 8 AM (staffing gap)
Poor room layout (switches/TV bureau placement) and general lack of maintenance

Categories

Cleanliness
1
Guest explicitly described the bathroom as 'horrible' and noted lack of maintenance; cleanliness is poor.
Service
1
Strong praise for staff (Daniel and Arely were described as very accommodating), though one guest reported no one at reception at 8 AM; overall leans positive due to attentive staff.
Location
1
Location is mentioned positively ('La ubicación') and listed as a pro.
Room Quality
1
Bathroom condition and room layout issues (placement of switches and TV bureau) and general lack of maintenance were reported; room quality is below expectation.
Amenities
1
Hot water in the shower was sometimes lacking, indicating amenity/service reliability issues.
Value for Money
1
Described as a 'barato' (cheap) hotel; perceived value is slightly positive given the low price despite maintenance shortcomings.
Food and Beverage
1
Standard quality for this hotel tier
Overall Experience
1
Mixed overall: one reviewer had a very nice, family-run/hospitable stay while another reported serious maintenance and bathroom issues; overall slightly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-14 08:57

Property Description

Stunning Views
Hotel La Roca offers breathtaking views of Bernal's Boulder, providing a picturesque backdrop for your stay.

Comfort and Convenience
Enjoy the convenience of room service and a 24-hour front desk, ensuring all your needs are taken care of promptly.

Modern Amenities
From free WiFi to flat-screen TVs and private bathrooms in each room, Hotel La Roca offers modern amenities to enhance your stay.

Book your stay now at Hotel La Roca for an unforgettable experience in Bernal, Querétaro.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
D
Dave • solo_traveller • ca
8
A very nice stay in a small family run hotel. The staff was over the top accommodating.
Pros:

One of the owners, Daniel, spent considerable time with us making sure that we had what we needed, and offered to take us hiking. Arely at the front desk was always welcoming every time we came and went from the hotel, anything we asked for she promptly attended to.

Cons:

Hot water in the shower was sometimes lacking.

2026-01-18 • via Nuitee
G
Gerardo • solo_traveller • mx
5
Es un hotel barato que más bien es como una casa de huespedes, que no tiene mantenimiento.
Pros:

La ubicación.

Cons:

El baño estaba simplemente horrible, ni siqiuera me dieron ganas de bañarme. Al salir a las 8 am no había nadie en la recepción. La ubicación de los apagadores, del buró de la TV fatal.

2026-01-12 • via Nuitee
T
truji • solo_traveller • mx
10
2026-01-03 • via Nuitee