Northern Star Hotel & Convention Center

Hotels
4.2 (186 reviews)
801 Main Street SE , Slave Lake , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Potential for improvement
Cons:
Cleanliness issues
Poor room quality
Service complaints

Categories

Cleanliness
3.45
Multiple guests complained about strong smells and poor cleanliness.
Service
4.95
Some complaints about the staff, but standard service expected for hotel tier.
Location
4.95
Location was frequently highlighted as a positive aspect.
Room Quality
2.95
Many issues reported with room quality, including outdated furnishings and odors.
Amenities
3.95
Limited amenities mentioned; some guests found them lacking.
Value for Money
4.45
Average pricing but significant issues noted that affect perceived value.
Food and Beverage
4.45
No specific positives mentioned; standard options expected.
Overall Experience
4.45
Overall experience noted as disappointing but with some redeeming factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:50

Property Description

Luxurious Stay in Alberta

On-Site Restaurant and Gym: Indulge in delicious meals at the on-site restaurant and keep up with your fitness routine at the hotel's gym.

Comfortable Rooms with Free Wi-Fi: Relax in spacious rooms furnished with wood furniture, equipped with a refrigerator, coffee facilities, and free Wi-Fi.

Relaxation and Recreation: Unwind in the sauna, explore hiking trails nearby, or visit the business center for your work needs.

Experience the perfect blend of comfort and convenience at Northwest Inn Slave Lake. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

4.2
Based on 186 reviews
Cleanliness: 3.45
Service: 4.95
Location: 4.95
Room Quality: 2.95
Amenities: 3.95
Value for Money: 4.45
Food and Beverage: 4.45
Overall Experience: 4.45
S
Shelly solo_traveller ca
10
Pros:

Clean and quiet

2026-08-27 via Nuitee
P
Pamela family_with_children ca
3
If the hotel was under renovation or construction, then they should mention that when booking!! When I complained they s
Pros:

Location is great !

Cons:

We did not like walking into the room and smelling stale cigarette smoke and a musky damp moldy smell as well .
The bathroom smelt like someone just left a poo .
The bathroom door did not properly close .
The fridge did not work properly, and froze our lunches.
We got 2 double beds when they were supposed to be 2Queen .
There was construction at the hotel and the restaurant was closed and no breakfast offered like advertised through bookings .
Because there was construction we had a jackhammer going off above our room as late as 11:30pm and as early as 8:30am…and yes it was a jackhammer! The light fixtures were shaking like they were gonna fall out ,( I have video’s)

2026-08-27 via Nuitee
E
Eileen solo_traveller ca
5
I probably won’t stay here again.
Pros:

The food that was provided for breakfast was decent but did not include any juice or fruit options. The front desk staff were very friendly and helpful.

Cons:

On arrival, I was told that my reservation had been canceled due to not having a credit card associated with it, despite having made the reservation only 4 hours prior and having provided my credit card to booking.com. I arrived very late at night and was extremely tired. When I came downstairs in the morning, I noticed signs in the common areas of the hotel indicating that the fire alarm was not working and I fire watch was in effect. I didn’t notice the signs the night before due to how tired I was and was not advised by the staff at check in. This is a serious safety issue. Both beds in my room were also visibly sagging, although the one I chose to use was reasonably comfortable.

2026-08-25 via Nuitee
P
Paul solo_traveller ca
5
Not likely ever again
Pros:

Just ok, price not consistent with accommodations.

Cons:

A family member was given a room and there were still people in the room late at night when we checked in. Staff was unaware of this. First time I have ever had this happen.

2026-08-25 via Nuitee
A
Arkadiusz solo_traveller ca
7
Pros:

Good location. Lots off parking space

Cons:

Outdated rooms and whole building

2026-08-24 via Nuitee
D
Darrell solo_traveller ca
5
2026-08-24 via Nuitee
O
Okemow solo_traveller ca
1
Pros:

Staff

Cons:

The mouse and wet carpet

2026-08-22 via Nuitee
M
Max couple ca
8
2026-08-21 via Nuitee
W
White solo_traveller ca
7
2026-08-19 via Nuitee
C
Cassandra couple ca
6
Pros:

All we did was check in, sleep, wake up and leave. My boyfriend watched TV before he passed out so we didn't experience much of the hotel.

2026-08-15 via Nuitee
G
Goodness solo_traveller ca
7
2026-08-15 via Nuitee
C
Caley family_with_children ca
5
It was alright besides the parking lot
Pros:

The staff was friendly.

Cons:

The parking lot is in poor shape. There was garbage laying all through it. There is no chairs or benches outside

2026-08-08 via Nuitee
C
Cory solo_traveller ca
2
2026-08-07 via Nuitee
H
Helena couple ca
6
2026-07-21 via Nuitee
D
Donna solo_traveller ca
8
Enjoyable stay at a great place
Pros:

Great stay at a great price. Very clean room with AC, strong coffee and hot breakfast. Good shower with hot water.

Cons:

Mattress could use an update

2026-07-14 via Nuitee
G
Goldenbear solo_traveller ca
1
2026-07-10 via Nuitee
W
White solo_traveller ca
10
2026-07-08 via Nuitee
P
patricia family_with_children ca
2
Over priced dirty with drug needles in the parking lot. Stay away
Pros:

Had good breakfast. Centrally located

Cons:

The outside is dirty with needles in the parking lot. The outside of the building looks derelict. The fire alarm system is not working. Early check in is $25 for an hour. It is very over priced for what it is

2026-06-30 via Nuitee
V
Vince family_with_children ca
1
The hotel front desk worker got mad at us from the moment we entered the building and was talking rudely about us when s
Pros:

That it was close to the college and the fast food places

Cons:

it was creepy, and looked abandoned. The hard floor and the tv didn’t work. The bathtub was dirty and there was not a restaurant even tho it said there was.

2026-05-02 via Nuitee
E
Elaina solo_traveller ca
6
2026-03-17 via Nuitee