Northern Star Hotel & Convention Center

Hotels
4.2 (176 reviews)
801 Main Street SE , Slave Lake , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Pets allowed
Luggage storage
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good location
Potential for improvement
Cons:
Cleanliness issues
Poor room quality
Service complaints

Categories

Cleanliness
3.45
Multiple guests complained about strong smells and poor cleanliness.
Service
4.95
Some complaints about the staff, but standard service expected for hotel tier.
Location
4.95
Location was frequently highlighted as a positive aspect.
Room Quality
2.95
Many issues reported with room quality, including outdated furnishings and odors.
Amenities
3.95
Limited amenities mentioned; some guests found them lacking.
Value for Money
4.45
Average pricing but significant issues noted that affect perceived value.
Food and Beverage
4.45
No specific positives mentioned; standard options expected.
Overall Experience
4.45
Overall experience noted as disappointing but with some redeeming factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:50

Property Description

Luxurious Stay in Alberta

On-Site Restaurant and Gym: Indulge in delicious meals at the on-site restaurant and keep up with your fitness routine at the hotel's gym.

Comfortable Rooms with Free Wi-Fi: Relax in spacious rooms furnished with wood furniture, equipped with a refrigerator, coffee facilities, and free Wi-Fi.

Relaxation and Recreation: Unwind in the sauna, explore hiking trails nearby, or visit the business center for your work needs.

Experience the perfect blend of comfort and convenience at Northwest Inn Slave Lake. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 17 years old stay for CAD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

4.2
Based on 176 reviews
Cleanliness: 3.45
Service: 4.95
Location: 4.95
Room Quality: 2.95
Amenities: 3.95
Value for Money: 4.45
Food and Beverage: 4.45
Overall Experience: 4.45
E
Elaina • solo_traveller • ca
6
2026-03-17 • via Nuitee
N
Nenisa • solo_traveller • ca
10
2026-03-04 • via Nuitee
R
Rona • solo_traveller • ca
2
Horrible and scary, did not feel safe.
Pros:

The location

Cons:

It’s not well maintained. It smells like dirty rug throughout the hotel. The first room I was given was to be a non smoking room, but the dirty rug smell over powered the room. The window looked like it was broken in to and put back together quickly. Being a female I didn’t feel safe staying alone in that room and my allergies started acting up from the stink. The bedding looked clean but there were stains on them. This property is not being taken care of properly and they should be ashamed renting out rooms, especially with how run down the hotel is.

2026-03-02 • via Nuitee
L
Lisa • couple • ca
4
2026-02-28 • via Nuitee
C
Cheryl • couple • ca
6
Pros:

Breakfast fresh and good

Cons:

Quite dated and old

2026-02-22 • via Nuitee
A
Amber • family_with_children • ca
1
Druggie Hotel dirty and unprofessional
Pros:

There is nothing really I liked about the place the staff was not really helpful there is no manager on the site or property the day I checked in or the day I checked out

Cons:

I didn't like the fact that I got a non-smoking room yet my room smelled like it was smoked in lots. I didn't like the fact that when I checked into my room with my spouse and dog that there were drugs left in the room on the floor right next to the bed that my dog was sniffing and pawing at. I didn't like the fact that when I called the front desk to ask them about that she tried to Slough it off like it was nothing telling me that the manager will be there in the morning eventually another woman came by with the other girls in the front that I originally was talking to about the situation and told me the best they can do is switch me rooms. Never in my life have I ever once found drugs in my hotel room let alone have nobody to talk to about the situation I have still not been refunded my deposit for the hotel. Did not even get a receipt. This type of hotel Behavior is unacceptable my dog could have died and now I have to wait 3-4 days to hear back possibly because apparently nobody had stayed in that room or checked out in a day or two well I guess at the end of the day if nobody was in the room then maybe you should be asking your staff housekeeping all I know is this is really bothering me and I feel like nobody's taking it serious I found a bag of drugs in my supposedly clean hotel room what the heck is that. I would never recommend this place to anybody it is a dive they don't take care of the place it's dirty it's filthy and it stinks and it's horrible service. And is completely unsafe for animals or families

2026-02-09 • via Nuitee
M
Mike • couple • ca
2
Terrible, many other hotels to choose from. Don't go here.
Pros:

The Fact there was a bed to sleep on

Cons:

The toilet was running, Air conditioner was loud, window to the outside was cracked. Bed was stiff, not comfortable, Pillows were small and no support. Asked for a late check in, to sleep in, as i didn't have to work til 6 p.m. was woken up by a phone call, that i obviously didnt get up in time to reach because the phone was across the room. Then a knock on my door asking me when i wanted to sleep in til, followed by the front desk lady, at my door, telling me there was an extra cost to sleep in. which was almost an extra hundred til 3 oclock.

2026-01-19 • via Nuitee
M
Matt • extended_group • ca
1
Pros:

There is nothing I really liked about it

Cons:

The building had a musky, mouldy smell to it. The room felt outdated had mouse in my room, mouse poop in my bed.

2026-01-19 • via Nuitee
D
Daylin • extended_group • ca
1
2025-12-31 • via Nuitee
S
Sara • couple • ca
10
2025-12-30 • via Nuitee
A
Asad • couple • ca
1
2025-11-07 • via Nuitee
S
scott • solo_traveller • ca
8
Clean good location
Pros:

Under a big Reno

Cons:

The renovation work

2025-10-30 • via Nuitee
D
Donovan • solo_traveller • ca
2
Has potential.
Pros:

The location is great, the entire property has potential.

Cons:

The smell, the lack of cleanliness.

The cleaning chemical was an overpowering invasive smell that woke me three times through the night, It's truly awful.

2025-10-23 • via Nuitee
C
Charles • couple • ca
4
Went to visit family…but was disappointed with the hotel after such a nice visit
2025-10-13 • via Nuitee
K
Kelly • couple • ca
1
2025-10-02 • via Nuitee
J
Janine Monica • family_with_children • ph
5
Cons:

The washroom didnt smell nice

2025-09-29 • via Nuitee
J
James • family_with_children • ca
6
2025-09-18 • via Nuitee
E
Ed • couple • ca
10
Adequate accommodations for the price.
Pros:

Comfortable and quiet room.

Cons:

More breakfast choices like fruit and yogurt.

2025-09-16 • via Nuitee
A
Agatha • family_with_children • ca
4
Room was old, too small, stinky, and could not open the window
Pros:

Location

Cons:

Smell, size, window did not open, old

2025-09-16 • via Nuitee
P
Preston • family_with_children • ca
5
Pros:

The bar.

Cons:

Rude staff.

2025-08-28 • via Nuitee