Helen's Hotel near Wembley

Hotels
7 (332 reviews)
20 Craven Park , London , gb

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Shared bathrooms
Noisy neighbors

Categories

Cleanliness
6.64
Reviews indicate cleanliness but some concerns were raised about shared facilities.
Service
8.11
Multiple reviews highlight the helpful and polite nature of the staff.
Location
8.15
The location received praise for its accessibility to transportation and nearby amenities.
Room Quality
6.1
Some comments about outdated facilities and shared bathrooms affected this rating.
Amenities
6.63
Basic amenities were available, although some guests mentioned a lack of certain items.
Value for Money
7.09
Affordable rates were noted, but experiences varied widely.
Food and Beverage
6.64
No specific mentions of food quality; considered standard for this hotel tier.
Overall Experience
6.61
Mixed experiences with some positive and negative aspects leading to an average stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:58

Property Description

Convenient Location
Situated near Wembley Stadium and London Designer Outlet, Helen's Hotel near Wembley provides easy access to popular attractions.

Comfortable Accommodation
Each room at the hotel comes with a wardrobe, shared bathroom, free toiletries, and cozy bed linen for a comfortable stay.

Free Parking and WiFi
Enjoy the convenience of free private parking and stay connected with complimentary WiFi during your stay at Helen's Hotel near Wembley.

Experience a convenient and comfortable stay at Helen's Hotel near Wembley. Book now and enjoy your time in London!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 332 reviews
Cleanliness: 6.64
Service: 8.11
Location: 8.15
Room Quality: 6.1
Amenities: 6.63
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 6.61
K
Karolina • family_with_children • gb
6
2026-04-04 • via Nuitee
F
Fred • family_with_children • gb
6
Not anything astonishing but still nice.
Pros:

- The room provided was spacious
- Sink and mirror in the room
- Wardrobe

Cons:

- Shared bathrooms
- Blinds didn’t go down
- The aroma (smelt like cigarettes)

2026-04-01 • via Nuitee
D
Deanne • family_with_children • gb
10
Pros:

Easy check-in, friendly staff, great location, very clean. Basic but just what we needed.

2026-03-28 • via Nuitee
G
Golshan • family_with_children • gb
8
2026-03-25 • via Nuitee
W
Whittaker • family_with_children • gb
1
I WON'T BE BACK TO DIRTY HOTEL
Pros:

Location is good

Cons:

There was hairs on the towels and tissues on the floor and also sticky stuff on the floor like spilt liquid, also the bin had rubbish in and the cups to drink out of was dirty, to top it off the cold and hot tar are the wrong way round, not good when you have kids, not the room I booked online it was a different one, not good but the kids where happy with there soft bed, not so much for mine, I know it's not the rits but it's not hard to clean

2026-03-23 • via Nuitee
O
Osaigbovo Marvin • family_with_children • ng
10
Pros:

Very clean, quiet and the right accessories in room: microwave, refrigerator and electric kettle

Cons:

Couldn't get the heater to work and it was an especially cold 5 days with temperatures of 0 - 6⁰c . Email requesting for how to power the heater on was unanswered.

2026-03-21 • via Nuitee
W
warmbier • solo_traveller • nl
7
2026-03-01 • via Nuitee
D
Doroteya • family_with_children • gb
10
Pros:

Amazing staff and very good service
Recommend absolutely

2026-02-22 • via Nuitee
O
Olga • family_with_children • pl
6
2026-02-11 • via Nuitee
A
Amanda • family_with_children • gb
6
2026-01-28 • via Nuitee
H
Hashim • extended_group • gb
9
2026-01-28 • via Nuitee
L
Laure • couple • fr
8
Bon rapport qualité prix
Pros:

Chambre équipée avec lavabo, micro onde, frigo et bouilloire. Arrivée autonome très pratique. J’ai choisi cet établissement car il était proche du point d’intérêt qui m’amenait à Londres. Pour un établissement à environ 60€ la nuit, rien à redire.

Cons:

Un peu juste en chauffage.

2026-01-25 • via Nuitee
K
Kayleigh • family_with_children • gb
6
Good room met our needs
Pros:

Customer service was very good. The gentleman we saw was very helpful and polite.

Cons:

Couldn't get any cold water in the shower so nearly scorched myself as very hot water.
People in next room being very noisy at 5am when they came back drunk and arguing among themselves.

2026-01-20 • via Nuitee
M
Mark • extended_group • gb
8
2026-01-20 • via Nuitee
M
Miroslav • solo_traveller • gb
9
2026-01-20 • via Nuitee
N
Nasif Hussain • couple • gb
2
2026-01-19 • via Nuitee
T
Terry • family_with_children • gb
8
Exactly what we needed, not too far from Wembley and reasonably priced.
Pros:

Location great for Wembley Stadium, decent nights sleep no complaints. Don’t expect 5 star and you won’t be disappointed, lovely lady was very helpful as it was booked last minute and the price was reasonable. We walked back to the hotel after the Boxing at Wembley (so around 11pm) with no issues, took approx 40 minutes

Cons:

Decor is a bit dated, no Air Con or TV in the room and was a shared bathroom down some stairs.

2026-01-19 • via Nuitee
A
Alpesh • extended_group • gb
10
Excellent
Pros:

Very big nice location and pabel the staff member very nice working very hard and very friendly he was

2026-01-19 • via Nuitee
G
Gemma • family_with_children • gb
2
Very basic but within reasonable distance to Wembley
Pros:

Within 50 min walk to Wembley, just as well as buses were extremely delayed

Cons:

Most reviews said rooms were clean, definitely not what I would say is clean. Bedding and towels were clean, divan bed bases were dirty, floor was dusty and unclean if not on main walk way. Rooms smelt of smoke. Window locks broken, on a ground floor room with my pre teen daughter so a little uneasy. Curtains were dirty and didn't close, not great when trying ro change a night and on rhe main road. Very noisy, door banging loudly and traffic noise with single glazing. Shared bathrooms was not really a problem, as knew on booking but bathrooms but these were in a lot of need of attention, broken loo seat, wet floors after someone's showered as no shower curtain. No bath mats or loo roll in one of the bathrooms. Very basic.

2026-01-19 • via Nuitee
L
Lisa • family_with_children • gb
2
Wouldn’t stay again
Pros:

Closer than ridiculously enhanced prices on close accommodation for events.

Cons:

It was outdated, old fashioned, don’t believe met fire and safety regulations. Dirty driveway - eaten food and sanitary products in plant pots, dirty outside windows, deco, overflowing bins. Shared bathroom disgusting, ants, flys and no way possible could you have bathed/showered. We did a must have wee but if it hadn’t been for an event and 1 night and alternative pricing £1400 because of that nearby wouldn’t have stayed.
Bedding was clean though have to say but didn’t dare look at mattress / duvet state otherwise would have maybe slept in car.

2026-01-19 • via Nuitee