The Klagan Regency 1Borneo

Hotels
8.4 (2623 reviews)
TB-00-01 1Borneo Hypermall Jalan UMS , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Parking difficulties
Service inconsistencies

Categories

Cleanliness
7.61
Multiple reviews mention cleanliness issues, including dusty rooms and unclean bathrooms.
Service
9.08
Reviews describe friendly and helpful staff, though some service issues were noted.
Location
9.12
Great location near shopping facilities, with many positive mentions in reviews.
Room Quality
8.07
Rooms were often described as comfortable and spacious, although there were some complaints about maintenance.
Amenities
8.1
Amenities were generally acceptable, but some reviews noted the need for improvement.
Value for Money
8.56
The overall value for money was considered good in several reviews.
Food and Beverage
8.11
Food quality received a positive note, especially for breakfast, but some mentioned limited choices.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:03

Property Description

Convenient Access to 1Borneo Hypermall
Benefit from direct access to the 1Borneo Hypermall, perfect for shopping and entertainment.

Rooftop Pool and Restaurant
Relax and unwind at the outdoor rooftop pool and savor delicious meals at the hotel's restaurant.

Meeting Facilities and 24-Hour Reception
Take advantage of the hotel's meeting rooms and ballroom for events, and enjoy round-the-clock assistance from the helpful staff.

To experience the convenience and comfort at The Klagan Regency, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 2623 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
N
Nurhairu • family_with_children • my
10
2026-08-29 • via Nuitee
M
MOHD IZUAN • couple • my
10
Pros:

Teruskan variasi makanan anda terutama sambal. Sangat sedap. Dan kalau boleh,ada nasi putih Sebab tidak semua makan nasi lemak atau nasi goreng.

Cons:

Cuma teguran untuk kakitangan yang menjaga di kolam mandi. Kalau ada pelanggan yang terbawa tuala dari kolam,mintalah baik-baik. Ini menjerit-jerit macam kami curi pula tuala tu. Banyak kali kami bawa tuala masuk bilik dan pulang kan kemudian tidak juga kena jerit-jerit macam hari tu. Semua mata memandang sama kami

2026-08-29 • via Nuitee
A
ain • family_with_children • my
8
Pros:

everything was good.

Cons:

the a/c wasnt working well for my room.

2026-08-28 • via Nuitee
K
KENNETH MAHINGGIL • solo_traveller • my
10
2026-08-27 • via Nuitee
N
Nur Adlina Izzati • family_with_children • my
8
Clean
Pros:

Location

Cons:

None

2026-08-26 • via Nuitee
S
Suhaila • solo_traveller • my
10
Pros:

Excellent & i’ll repeat again

2026-08-26 • via Nuitee
R
Ridzuan • solo_traveller • my
9
good stay
Pros:

location

2026-08-26 • via Nuitee
T
Tom Knakkegaard • couple • dk
5
Pros:

God poll

Cons:

Dårlig morgen mad intet andet end asiatisk
Hotel var meget slidt og ikke så rent

2026-08-25 • via Nuitee
P
patuhai • couple • my
8
Good
Pros:

Clean

Cons:

Limited parking.

2026-08-25 • via Nuitee
K
Keliah • family_with_children • my
9
2026-08-25 • via Nuitee
H
Hajah Jumimah • couple • my
3
Pros:

Aircond is very problem

Cons:

Ok

2026-08-24 • via Nuitee
E
Eva • couple • my
10
2026-08-24 • via Nuitee
L
Lubasińska • solo_traveller • pl
9
2026-08-24 • via Nuitee
S
Suhashini • solo_traveller • my
8
2026-08-23 • via Nuitee
M
marco • solo_traveller • it
6
Pros:

Colazione ok

Cons:

Rumoroso, con strada Alto scorrimento.
Luci troppo basse
Pulizia da migliorare
Stanza vecchia

2026-08-22 • via Nuitee
M
Mahathir • solo_traveller • my
6
2026-08-21 • via Nuitee
B
Boon • solo_traveller • my
10
Pros:

All

2026-08-21 • via Nuitee
M
Miguel • couple • my
10
2026-08-20 • via Nuitee
顧山林 • solo_traveller • tw
9
Pros:

反應門鎖及浴室設備有缺失，相關維修人員能夠一樣處理。

Cons:

隔音效果不佳，能夠聽到隔壁房聲音。設備雖然老舊重新整理過，但房務仍需對地面清理乾淨為宜。

2026-08-19 • via Nuitee
M
Mahathir • solo_traveller • my
1
2026-08-19 • via Nuitee