The Klagan Regency 1Borneo

Hotels
8.4 (2623 reviews)
TB-00-01 1Borneo Hypermall Jalan UMS , Kota Kinabalu , MY

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Parking difficulties
Service inconsistencies

Categories

Cleanliness
7.61
Multiple reviews mention cleanliness issues, including dusty rooms and unclean bathrooms.
Service
9.08
Reviews describe friendly and helpful staff, though some service issues were noted.
Location
9.12
Great location near shopping facilities, with many positive mentions in reviews.
Room Quality
8.07
Rooms were often described as comfortable and spacious, although there were some complaints about maintenance.
Amenities
8.1
Amenities were generally acceptable, but some reviews noted the need for improvement.
Value for Money
8.56
The overall value for money was considered good in several reviews.
Food and Beverage
8.11
Food quality received a positive note, especially for breakfast, but some mentioned limited choices.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:03

Property Description

Convenient Access to 1Borneo Hypermall
Benefit from direct access to the 1Borneo Hypermall, perfect for shopping and entertainment.

Rooftop Pool and Restaurant
Relax and unwind at the outdoor rooftop pool and savor delicious meals at the hotel's restaurant.

Meeting Facilities and 24-Hour Reception
Take advantage of the hotel's meeting rooms and ballroom for events, and enjoy round-the-clock assistance from the helpful staff.

To experience the convenience and comfort at The Klagan Regency, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 2623 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
E
Ervina • solo_traveller • my
8
2026-09-18 • via Nuitee
E
Emmelda • solo_traveller • my
10
2026-09-18 • via Nuitee
F
Fahrul Azraf • couple • my
8
2026-09-18 • via Nuitee
N
Noritah Martin • solo_traveller • my
10
Pros:

Very clean and satisfying, with ample space for prayer and sekurity card very safe

Cons:

car parking add more

2026-09-17 • via Nuitee
S
Shafri • couple • my
9
Very good.
Pros:

Got swimming pool for my children and the breakfast very good.

2026-09-17 • via Nuitee
N
Nurasrina • couple • my
8
Worth the money, 2nd time of stayed here
Pros:

Just next to the 1B mall

Cons:

The facility could be improves

2026-09-16 • via Nuitee
N
Nabil • solo_traveller • my
10
2026-09-16 • via Nuitee
F
Farid • couple • my
8
2026-09-16 • via Nuitee
M
MOHD IZUAN • solo_traveller • my
10
2026-09-15 • via Nuitee
N
Nfidah • solo_traveller • my
9
Cons:

no car parking,

2026-09-15 • via Nuitee
M
MOHD IZUAN • solo_traveller • my
10
2026-09-15 • via Nuitee
M
MOHD IZUAN • solo_traveller • my
10
2026-09-15 • via Nuitee
G
Gan Leng • solo_traveller • my
7
2026-09-15 • via Nuitee
N
nuraini • couple • my
7
2026-09-13 • via Nuitee
A
ABD SHUKOR • solo_traveller • my
9
Pros:

like it all

2026-09-11 • via Nuitee
Y
Yun You • solo_traveller • my
7
Pros:

There's a mall "attached" to the shopping mall and shop lots, bakery, restaurants, supermarket, cinema, cafes and boutique. There's also a bus stop in front of the hotel. I bought a RM50 dress that would be more expensive in my hometown.

Cons:

Facilities a bit old.

2026-09-10 • via Nuitee
N
NUR ATIKAH • solo_traveller • my
10
2026-09-09 • via Nuitee
B
Bakri • solo_traveller • my
10
2026-09-09 • via Nuitee
D
DYMPHNA • extended_group • my
10
its good for short stay.
Pros:

the breakfast . swimming pool.

Cons:

found strands of hair on bed. not clean. on that day someone jumped from one b apartment and died. its so scary to hear news like tat.

2026-09-09 • via Nuitee
M
Mohd Amin • solo_traveller • my
9
2026-09-08 • via Nuitee