The Klagan Regency 1Borneo

Hotels
8.4 (2222 reviews)
TB-00-01 1Borneo Hypermall Jalan UMS , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Parking difficulties
Service inconsistencies

Categories

Cleanliness
7.61
Multiple reviews mention cleanliness issues, including dusty rooms and unclean bathrooms.
Service
9.08
Reviews describe friendly and helpful staff, though some service issues were noted.
Location
9.12
Great location near shopping facilities, with many positive mentions in reviews.
Room Quality
8.07
Rooms were often described as comfortable and spacious, although there were some complaints about maintenance.
Amenities
8.1
Amenities were generally acceptable, but some reviews noted the need for improvement.
Value for Money
8.56
The overall value for money was considered good in several reviews.
Food and Beverage
8.11
Food quality received a positive note, especially for breakfast, but some mentioned limited choices.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:03

Property Description

Convenient Access to 1Borneo Hypermall
Benefit from direct access to the 1Borneo Hypermall, perfect for shopping and entertainment.

Rooftop Pool and Restaurant
Relax and unwind at the outdoor rooftop pool and savor delicious meals at the hotel's restaurant.

Meeting Facilities and 24-Hour Reception
Take advantage of the hotel's meeting rooms and ballroom for events, and enjoy round-the-clock assistance from the helpful staff.

To experience the convenience and comfort at The Klagan Regency, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 2222 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
B
Benejoe • couple • my
8
2026-02-14 • via Nuitee
S
Siti nurzafirah • family_with_children • my
7
Pros:

Lokasi penginapan MMG terbaik
Sarapan pagi terbaik
Layanan staf cafe pun excallen

Cons:

Tiada kemudahan parking di sediakan , berkali2 menginap masalah ni ja xda kah inisiatif untuk kemudahan ini..free parking kh..

Tiada keistimewaan bagi penginap yg brkali2 datang buat tempahan/ discount

2026-02-14 • via Nuitee
H
Hafiezah • couple • bn
7
2026-02-13 • via Nuitee
M
Mazman • solo_traveller • my
10
2026-02-13 • via Nuitee
P
Prem • family_with_children • my
9
2026-02-13 • via Nuitee
S
Siti nurzafirah • couple • my
7
Baik
Pros:

Selesa

Cons:

Seleaa

2026-02-13 • via Nuitee
D
Dr Rozan • extended_group • bn
9
Great stay. Enjoyed the conference.
Pros:

It’s next door to University Malaysia Sabah. It’s great if you are attending a conference there. It’s also set in the middle of One Borneo Mall

Cons:

It’s too far away from the capital city Kota Kinabalu. The traffic jam is terrible

2026-02-12 • via Nuitee
A
AHMAD NIDHOL • extended_group • my
10
2026-02-12 • via Nuitee
C
cosmas • family_with_children • my
9
2026-02-12 • via Nuitee
M
Masnan • family_with_children • my
10
Pros:

The room

Cons:

No place to sit during breakfast peak hour hihihihi

2026-02-12 • via Nuitee
N
Nur Aisyah • family_with_children • my
8
Pros:

Good hospitality. Comfortable bed, nice room. Delicious breakfast.

2026-02-11 • via Nuitee
J
Joq86 • family_with_children • my
9
2026-02-11 • via Nuitee
J
JAIMIS • family_with_children • my
7
Cons:

I can feel the dust/sand/maybe breadcrumbs on the floor. Breadcrumbs also scattered on the carpet just infront of the bedroom door.

2026-02-10 • via Nuitee
M
maisyarah • family_with_children • my
10
2026-02-09 • via Nuitee
M
Mohammad Abdul Faris • family_with_children • my
10
2026-02-09 • via Nuitee
P
Peter • family_with_children • at
6
Cons:

Very old and falling apart. Loud. Only warm water in the shower

2026-02-09 • via Nuitee
A
Adilah Din • solo_traveller • my
9
2026-02-08 • via Nuitee
K
khairulazren Bin • family_with_children • my
1
avoid at all cost.
Pros:

we dont like anything.

Cons:

parking system is very bad, they dont even have their own carparkspace. need to park inside the mall but the carpark is very dirty and rundown. bathtub is very dirty. we need the bathtub to bath our baby end up use the small sink.

2026-02-08 • via Nuitee
E
Emmelda • family_with_children • my
10
2026-02-08 • via Nuitee
D
Dayang Suhana • family_with_children • my
10
2026-01-31 • via Nuitee