Serena Home away Kilimani by Host Nancy

Hotels
8.9 (13 reviews)
Oloitoktok Road , Nairobi , ke

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Family rooms
Car hire
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Value for money
Cons:
Unresponsive service

Categories

Cleanliness
8.29
The sentiment regarding cleanliness is not directly addressed, miscommunication implies some standard expectations.
Service
9.26
While there was an issue with unresponsiveness, the owner is calm, which suggests a positive inclination towards service.
Location
9.3
Guests appreciated the quiet and easily accessible location.
Room Quality
8.75
Room quality is implied as acceptable based on the good value received.
Amenities
8.78
Amenities are not mentioned explicitly but are expected to be standard for this hotel tier.
Value for Money
9.24
The pricing is mentioned as value for money, indicating customer satisfaction.
Food and Beverage
8.79
Food and beverage options were not mentioned, hence standard expectations apply.
Overall Experience
8.76
Overall experience reflects a good balance of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:08

Property Description

Stunning City Views

Experience breathtaking city views from this beautiful accommodation in Nairobi, just a short distance from key attractions like Kenyatta International Conference Centre and Nairobi National Museum.

Comfortable and Convenient

Enjoy the convenience of free WiFi, a fully equipped kitchen, and cozy living space with modern amenities. Relax on the balcony or take a stroll around the quiet neighborhood.

Convenience at Your Doorstep

Benefit from on-site minimarket and car rental service for a hassle-free stay at Serena Home away Kilimani by Host Nancy. Book your perfect city retreat now.

Important information:

This property will not accommodate hen, stag or similar parties.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

8.9
Based on 13 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.79
Overall Experience: 8.76
O
Opray18 solo_traveller ug
8
Pros:

The hospitality of the host..

Cons:

N/a

2026-02-13 via Nuitee
G
Gerald solo_traveller tz
10
Nice Kilimani Stay
Pros:

The location was quite and easily accessible. The price was value for money for the apartment. Highly secure. The owner is quite calm.

2025-09-09 via Nuitee
A
Arne solo_traveller za
1
Unresponsive
Cons:

Nancy was unavailable to direct which house
Nancy didn't answer her phone or email
I was left waiting in the street indefinitely

2025-08-31 via Nuitee
O
Oele couple ke
9
2025-08-13 via Nuitee
G
Grace solo_traveller ke
10
2025-08-08 via Nuitee
W
Wali solo_traveller za
10
Pros:

Good evening what most was that my visa was delayed
And I couldn’t make it on my booking day so they contacted me and changed so I ah happy I booked the flight place

2025-07-23 via Nuitee
D
Denis solo traveller ke
10
Exceptional
2025-06-10 via Nuitee
A
Ann young couple ke
10
Great host and apartment!!
Pros:

Nancy is a great host. Easy to communicate with and helpful.
Her apartment is value for money. Great location and secure, very clean and a bit more spacious than most studios.
It is also very close to supermarkets, and access to public transport

Cons:

Nothing

2025-05-26 via Nuitee
D
Denis review category business travellers ke
10
Exceptional
2025-02-25 via Nuitee
M
Mary solo traveller ke
9
Superb
2025-02-19 via Nuitee
R
Robert young couple ke
8
Very good
2025-01-26 via Nuitee
J
Jim review category business travellers ke
10
Exceptional
2025-01-25 via Nuitee
B
Bol young couple ke
9
Superb
2025-01-11 via Nuitee
L
Langat review category business travellers ke
10
Great
Pros:

Good

Cons:

None

2024-10-26 via Nuitee