Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Issues with cleanliness
No daily cleaning service

Categories

Cleanliness
8.45
Some reviews noted musty smells and mold in the shower.
Service
9.95
Staff described as very friendly and welcoming.
Location
9.95
Consistently praised for its prime location and convenience.
Room Quality
8.95
Rooms are spacious and comfortable, but some issues with windows and humidity.
Amenities
8.45
Some amenities noted to be lacking, such as daily cleaning and coffee options.
Value for Money
9.45
Good accommodation for the low price.
Food and Beverage
8.95
Breakfast options available at the hotel bar, which were considered good.
Overall Experience
9.45
Guests generally had a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:36

Property Description

Casa Sta Ines, a luxurious 5-star hotel in central Puebla, offers free WiFi, a terrace, and complimentary parking. Comfort and Convenience: Each room features modern amenities including a flat-screen TV and a private bathroom. City Views: Some units boast balconies with stunning city views. Prime Location: Explore nearby attractions like Biblioteca Palafoxiana and Puebla Convention Centre. Unwind in style at Casa Sta Ines - book your stay now for an unforgettable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 142 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.95
Room Quality: 8.95
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
H
Heather • extended_group • de
9
Highly recommend
Pros:

Cute, new, lovely staff

Cons:

Room a bit loud, as it is on a street but seems to be common in Mexico

2026-03-06 • via Nuitee
C
Caroline • couple • de
9
Wunderschöne, sehr gut gelegene Unterkunft mit überaus freundlichem Personal.
Pros:

Wir waren trotz Buchung eines Standardzimmers in einer riesigen Suite mit wunderschöner Ausstattung und allem Komfort untergebracht.

Cons:

Als wir nachts vor verschlossener Tür standen, wurde uns bewusst, dass es vergessen wurde, uns den Code für die Haustür mitzuteilen. Nach kurzem Schreck hat uns zum Glück nach Klingeln der Nachtdienst die Türe geöffnet. Ansonsten alles perfekt und sehr freundlich.

2026-03-05 • via Nuitee
R
Renata • family_with_children • br
9
Pros:

Very well decorated, spacious room. Bathroom super clean.

Cons:

Lack of breakfast options for those who wake up early. Sofa bed uncomfortable for a third guest (I was with my child).

2026-03-05 • via Nuitee
J
jean-pierre • couple • fr
7
Pros:

L’emplacement est central et la prestation hôtelière correcte. Par contre l’accueil est pratiquement assuré par le gardien qui vit sur place. Il ne faut pas arriver au moment de sa sieste. Pas de petit déjeuner mais un café offert à partir de 10h du matin. Autant dire que ça ne sert à rien ! En résumé, on doit pouvoir trouver mieux !

2026-03-04 • via Nuitee
L
Lizbeth • couple • mx
8
2026-03-02 • via Nuitee
C
Charles • solo_traveller • es
10
Pros:

Common patio area

2026-02-28 • via Nuitee
J
Jaehoon • couple • kr
9
2026-02-28 • via Nuitee
C
Catherine • couple • fr
10
Pros:

Génial, super joli, très confortable, bien pensé, dans le centre.

Cons:

Les conso sont beaucoup trop chères. 3 euros la tasse de tisane...

2026-02-27 • via Nuitee
T
Tania • couple • cz
10
2026-02-25 • via Nuitee
J
JPCarv • couple • br
10
Excepcional.
Pros:

Tudo, cama confortável, banheiro limpo e amplo, tinha até uma ante-sala, tudo estava perfeito.

Cons:

Gostei de tudo.

2026-02-25 • via Nuitee
L
Louise • solo_traveller • nl
10
2026-02-24 • via Nuitee
H
Helmut • couple • at
9
2026-02-23 • via Nuitee
N
Nadia Lizbeth • extended_group • mx
9
Pros:

Personal muy amable y accesible

2026-02-23 • via Nuitee
C
Charles • couple • es
10
Pros:

Location and tge small courtyard

Cons:

Floor was dirty

2026-02-22 • via Nuitee
M
MADRID HERNANDEZ • extended_group • mx
10
Pros:

Lo céntrico

Cons:

El estacionamiento

2026-02-14 • via Nuitee
S
Samaria • family_with_children • ch
10
Pros:

El lugar es muy céntrico, todo estaba muy limpio y el personal super amable. Nos encantó!

2026-02-14 • via Nuitee
J
JOSE • extended_group • co
10
Excelente
Pros:

Todo excelente

2026-02-13 • via Nuitee
L
Lucrezia • couple • it
9
Pros:

Ci è piaciuta molto la stanza, era pulita, spaziosa e dotata di tutto il necessario. Si trova solo a meno di dieci minuti a piedi dal centro. All’interno della struttura c’è anche un bar molto carino e il caffè era buono.

Al nostro arrivo per il check-in, però, il signore non è stato molto chiaro con le istruzioni nonostante parlassimo spagnolo e ho dovuto scrivere ad un numero su WhatsApp prima di ricevere le indicazioni. Diciamo che l’organizzazione potrebbe essere migliorata.

La stanza del primo piano dove abbiamo alloggiato ha la finestra sulla strada e per chi ha il sonno leggero potrebbe essere un problema poiché si sentono molto i rumori della strada.

Inoltre, forse avrebbero dovuto fornire da subito una stufetta per riscaldare la stanza; dopo averla richiesta, ce l'hanno portata ma togliendola da un’altra stanza.

2026-02-12 • via Nuitee
B
Baños Vega • couple • mx
9
Pros:

El valet parking

Cons:

Se escucha mucho entre cuartos

2026-02-12 • via Nuitee
M
marta • solo_traveller • es
6
Pros:

El personal y la ubicación

Cons:

La limpieza y el mantenimiento

2026-02-12 • via Nuitee