Cloud9 Suites

Hotels
8 (41 reviews)
Kakamega - Kitale Road , Kitale , ke

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
BBQ facilities
Ironing service
Car hire
Private check-in/check-out
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Spacious rooms
Great lighting
Healthy breakfast
Delicious chicken dinner
Exceptional customer service
Cons:
Mixed service quality
Some minor maintenance issues
Limited food variety

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
7.2
Service was generally appreciated, with some guests highlighting exceptional customer service, while others had complaints about wait times.
Location
8
The hotel is located very close to the main road, making it convenient for guests to access key landmarks and public transport.
Room Quality
7.5
Rooms were spacious with great lighting, providing a serene atmosphere. Some minor maintenance issues were noted by a few guests.
Amenities
7.2
The amenities provided were satisfactory, with guests appreciating the healthy breakfast offered.
Value for Money
6.9
Mixed reviews regarding pricing, with some guests feeling it was reasonable for the services offered, while others found it a bit high.
Food and Beverage
8
Guests enjoyed the delicious chicken dinner and the variety of breakfast options. However, some guests mentioned the limited variety in food choices.
Overall Experience
7.9
Most guests had a positive overall experience due to the great room quality, location, and food services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 04:49

Property Description

Mountain Views and Modern Comforts
Experience breathtaking mountain views at Cloud9 Suites while enjoying modern amenities such as free WiFi, streaming services, and a fully equipped kitchen in each unit. The recently renovated aparthotel offers a luxurious stay just a short distance from Kitale Museum.

Convenient Location and Services
Located near Saiwa Swamp National Park and Kapenguria Museum, Cloud9 Suites provides airport transfers and car rental services for guests' convenience. Relax in the garden with a barbecue or explore the area with walking and bike tours.

Relaxing Bar and Nearby Attractions
Unwind at the on-site bar or visit Kitale Club just 2.7 km away. With the Kitale Airport a mere 4 km from the property, Cloud9 Suites is the perfect choice for your next stay in Kitale.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 41 reviews
Cleanliness: 7.5
Service: 7.2
Location: 8
Room Quality: 7.5
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 8
Overall Experience: 7.9
B
Brian • solo_traveller • ke
8
2025-10-01 • via Nuitee
D
Dr Shalya • extended_group • ke
1
2025-08-31 • via Nuitee
D
Dr Shalya • solo_traveller • ke
1
Pros:

Upon going there I was informed no room is available

2025-08-11 • via Nuitee
K
Kihuria • solo_traveller • ke
10
Very clean and a good ambience
Pros:

The host was very accomodative and the stuffs were very polite.

2025-08-04 • via Nuitee
T
Teddy • family with young children • ke
10
Satisfied
Pros:

- exceptional customer service.
- ordered chicken for dinner and was very delicious
- healthy breakfast
- spacious rooms and great lighting
- very close to main road
- very serene

2025-06-27 • via Nuitee
E
Elizabeth • young couple • ke
8
Very good
2025-04-20 • via Nuitee
T
The • group • ch
10
A great place for a night
2025-01-31 • via Nuitee
L
Lyz • group • ke
10
Excellent stay! Amazing owner who was very quick to help with our requests like transport
2025-01-04 • via Nuitee
M
Michael • young couple • ke
8
Very good
Pros:

Good customer csre

2024-12-31 • via Nuitee
L
Lemuel • family with young children • us
1
Nonsensical
Pros:

Nothing

Cons:

We reserved the whole property through booking.com 2 months before. When we arrived, we found another group had also reserved the property a month before through another site. The manager/ agent was not reachable via phone, email or booking.com. A physical fight almost broke out with both groups claiming to have valid reservations. Mind you there were kids and grandmas/ pas in their 80s in the mix. We ended up having to find alternative arrangements for over 30 people. Most terrible experience.

2024-12-22 • via Nuitee
M
Mercy • family with young children • ke
10
Thank you Enock n you team.see you soon
Pros:

Very impressive.Thr hospitality was on a top notch.Thank you so very much

Cons:

Nothing

2024-12-17 • via Nuitee
D
Denis • solo traveller • ke
8
Ir is a good quiet place that is good for relaxing
Pros:

I did not have breakfast. Was it part of the cost.

Cons:

The distance from town was not accurate. It was more than 1.5km as advised .
I had a virtual meeting and the Safaricom network was not stable.I guess it is not in your control

2024-12-09 • via Nuitee
I
Ivy • review category business travellers • ke
8
Very good
Pros:

It was a well balanced, the fruits were fresh and delicious 😋.

Cons:

Sadly the bread was a bit off.

2024-11-24 • via Nuitee
C
Chris • review category business travellers • ke
10
Exceptional
Pros:

Its great.

Cons:

Clean and well serviced.

2024-11-24 • via Nuitee
O
Olga • review category business travellers • ke
6
Pleasant
2024-10-29 • via Nuitee
K
Kagiri • young couple • ke
10
Exceptional
2024-10-28 • via Nuitee
B
Bii • review category business travellers • ke
6
Pleasant
2024-09-28 • via Nuitee
E
Evangelos • young couple • ke
10
I liked the place looking forward to sent more visit when they want a refarel
Pros:

Cool

No noise around it

Cons:

Everything was nice

2024-07-22 • via Nuitee
K
Kibsy • family with young children • ke
6
Pleasant
2024-07-19 • via Nuitee
P
Patrick • young couple • ke
10
Good experience
Pros:

Environment

Cons:

Access

2024-07-17 • via Nuitee