Muong Thanh Grand Ha Long Hotel

Hotels
•
Muong Thanh Hospitality
8.2 (163 reviews)
No 7, Block 20, Hung Thang Area, Bai Chay Ward , Ha Long , vn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent beachfront location and sea views
Spacious rooms with comfortable beds
Several reports of helpful and friendly staff (notably individual staff like Thanh)
Good buffet breakfast and enjoyable dinner options for many guests
Convenient central location near attractions, cable car and ferry terminal
Cons:
Inconsistent service: rude or unorganized staff and check-in issues
Maintenance and amenity problems (broken shower taps, AC, lights)
Pool issues: closed or dirty, broken ladder
Breakfast inconsistencies: limited variety, empty platters, broken toaster
Water leakage from shower glass / bathroom flooding in some rooms

Categories

Cleanliness
7.6
Mixed: several guests praised room cleanliness, but multiple reports of a dirty/closed pool, leaking bathtub and issues with overall room upkeep.
Service
7.8
Mixed: numerous complaints about rude or unorganized staff and poor check-in/restaurant service, yet several reviews highlight very helpful and friendly staff (e.g., Thanh) and excellent individual service.
Location
9.4
Very positive: repeatedly praised as beachfront/sea-view, centrally located near attractions, cable car and ferry terminal; one comment noted the area was quiet/deserted during a festival.
Room Quality
8.6
Generally positive: many guests reported spacious, comfortable rooms with great views and good bedding; some noted old rooms and maintenance issues (AC, lights, shower taps) that detract from the experience.
Amenities
7.2
Below average: multiple mentions of closed or dirty pool, broken pool ladder and toaster, and other maintenance failures; restaurant and on-site facilities were praised by some when available.
Value for Money
9
Perceived as good value by many guests due to the location and sea views; a few guests felt service/amenities problems reduced value, but overall several reviewers said the stay was worth it.
Food and Beverage
8.4
Mixed to positive: breakfast and buffet praised by several guests and dinner/individual dishes (e.g., chicken curry) received strong praise, but others reported limited variety, empty platters and breakfast service issues.
Overall Experience
7.6
Mixed overall: some guests reported exceptional stays (friendly staff, great views, good dining) while others experienced rude staff, maintenance and amenity problems that significantly impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 12:32

Property Description

Luxurious Accommodation with Breathtaking Views

Scenic Views and Elegant Rooms: Enjoy stunning Ha Long Bay views from your room's seating area. Relax in air-conditioned comfort with modern amenities and beautiful wood furnishings.

Leisure and Relaxation: Indulge in karaoke, sauna, or massages at our hotel. Unwind in the indoor pool or work out at the gym. We cater to your relaxation and entertainment needs.

International Dining with a View: Dine at Blue Pearl restaurant with panoramic bay views. Experience a culinary journey with our international menu.

Experience the beauty of Ha Long Bay at Muong Thanh Hotel. Book now for a memorable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 350,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 163 reviews
Cleanliness: 7.6
Service: 7.8
Location: 9.4
Room Quality: 8.6
Amenities: 7.2
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 7.6
T
THANH • family_with_children • jp
2
Cons:

Khách sạn 4 sao mà dịch vụ chỉ 2 sao.
Nhân viên không thân thiện phòng thì cũ. Phòng to chỉ 1 cái điều hoà ở giữa, ngăn bức vách nên k thể mát đều các phòng. Đi khách sạn mà còn phải đem quạt giấy ra quạt.
Đồ ăn sáng không đa dạng. Chắc sau sẽ không quay lại.

2026-06-12 • via Nuitee
H
Hà • solo_traveller • vn
9
2026-06-08 • via Nuitee
B
Beatriz Judith • solo_traveller • ar
10
Excelente hotel frente al mar
Pros:

La ubicación. Las vistas. El baño vidriando con vista al mar. El desayuno buffet.

Cons:

Nada

2026-05-28 • via Nuitee
A
Atmaram • solo_traveller • mu
9
EXCELLEENT
Pros:

ONE DAY BEFORE MY CHECK OUT A STAFF NAME THANH ASK ME WHICH CURRY WOULD YOU LIKE I TOLD HER A CHICKEN CURRY . ON MY LAST NIGHT AT BREAKFAST SHE SUPPLY ME THE CHICKEN CURRY IT WAS VERY DELICIOUS I HIGHLY APPRECIATE.I WILL STAY AGAIN IN THE PROPERTY AGAIN.

Cons:

ALL IS OK

2026-05-25 • via Nuitee
D
David • couple • au
1
Won’t stay there again
Pros:

Nothing

Cons:

Rude staff, couldn’t speak my language

2026-04-28 • via Nuitee
H
Hùng • couple • vn
10
2026-04-27 • via Nuitee
L
lee • family_with_children • au
3
Dont stay here
Pros:

Nothing to like

Cons:

Check in was rude
Breakfast 3 chefs did not know how to poach an egg
The toaster was broken and could only produce warm bread.
Shower was broken with 2 styles of taps
Air con and lights did not work when we entered the floor/ room.
Im glad we only stayed for 5 hours until our other hotel room was available

2026-04-03 • via Nuitee
J
Janina • couple • de
9
Hotel mit Zimmern mit toller Aussicht
Pros:

Großes Hotel mit geräumigen, sauberen Zimmern und bequemem Bett. Die Aussicht in den oberen Zimmern ist sehr schön, mit Blick auf das Meer und die Seilbahn.
Lage ist prima, wenn man mit der Seilbahn fahren möchte und in der Nähe des Schiffterminals sein möchte.
Abendessen war sehr lecker. Aufgrund des Tetfestes waren wir fast du einzigen Gäste und trotzdem war abends alles verfügbar.

Cons:

Personal war super unorganisiert, wir wurden zuerst in ein benutzes Zimmer geschickt. Keiner wusste so recht was zu tun war.
Das Frühstücksbuffet war sehr klein und überschaubar, dies war aber vermutlich dem Tetfest geschuldet, weil kaum Gäste da waren.

2026-03-15 • via Nuitee
K
kh_nhlinhq2023 • Solo travel
10
good
Pros:

I had a wonderful stay at this hotel. The staff were incredibly friendly and helpful, always making sure we were comfortable. The room was clean, spacious, and well-equipped with everything we needed. The location was also perfect, close to many attractions and restaurants. I would definitely stay here again!

2026-02-24 • via Tripadvisor
O
OnAir65034281475 • Solo travel
10
My stay at this hotel truly exceeded all expectations. From the moment I entered the lobby, the atmosphere feel like hom
Pros:

A Truly Exceptional Stay in the Heart of the City

2026-02-24 • via Tripadvisor
M
Marie • couple • cz
6
2026-02-24 • via Nuitee
M
melanie • couple • fr
9
Pros:

Magnifique vue
Très bonne literie
Propreté
Amabilité du personnel
Petit déjeuner très varié

Cons:

La douche est magnifique : elle a vue sur la baie.
Mais le verre n’est pas mis comme il faut : l’eau envahie la salle de bain. Dommage.

2026-02-14 • via Nuitee
S
Song Tu • family_with_children • vn
8
Kỳ nghỉ khá tuyệt
Pros:

Hướng phòng view biển rất đẹp, đáng giá và nên trải nghiệm.

Cons:

Nhà vệ sinh không có bồn; trang trí tối nên khá u ám

2026-01-28 • via Nuitee
2
272land • Friends getaway
10
I will take the consideration to experience again when I have the other opportunities.
Pros:

Good service and nice room, still noisy but it is acceptable. Centre location and convenience for shopping, restaurant....

2026-01-27 • via Tripadvisor
A
Anna • couple • it
9
Pros:

Staff molto gentile e preparato. Colazione molto abbondante e buona, ci è piaciuta anche la cena presso il ristorante interno.
Camera molto curata con bellissima vista sulla baia

Cons:

Non siamo stati avvertiti che la piscina fosse chiusa

2026-01-27 • via Nuitee
L
Lan • family_with_children • vn
6
Pros:

Phòng ổn, phù hợp gia đình 4 người

Cons:

Bể bơi bẩn, hỏng thang leo lên
Ăn sáng tệ, thái độ pv ở phòng ăn sáng k niềm nở

2026-01-19 • via Nuitee
X
Xuân • family_with_children • vn
8
2026-01-19 • via Nuitee
T
THI HONG NHI • family_with_children • vn
7
Vị trí thuận tiện để di chuyển tham quan ban ngày và cả giải trí về đêm. Nhân viên nhiệt tình. Thanks Ks nhé ^^
2026-01-19 • via Nuitee
C
cedric • family_with_children • fr
5
Pros:

le personnel

Cons:

l'emplacement de l'hotel est dans une zone désertique ... ville fantôme, horrible!
petit dejeuner correct si on arrive avant "les bus" de touriste, sinon les plateaux sont vides...
La propreté de la chambre ...
La baignoire qui fuit...

2026-01-12 • via Nuitee
A
AUNG THAN • family
10
Pros:

The staff are very helpful, and the rooms provide pleasant sea views.

2025-12-28 • via Nuitee