The Shurland Hotel

Hotels
6.1 (847 reviews)
79-81 High Street , Eastchurch , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Problems with cleanliness
Lack of amenities
Issues with breakfast

Categories

Cleanliness
4.81
Several reviews mentioned issues with cleanliness, including dirty rooms and unclean bathrooms.
Service
6.78
Service was noted as friendly in some reviews, but the staff struggled with English, impacting overall service quality.
Location
7.82
The location received positive remarks, particularly its convenience for coastal walks.
Room Quality
5.77
Rooms received mixed reviews; while some were spacious and comfy, others were dated or had issues.
Amenities
5.3
Amenities like vending machines and bar service were lacking, which was pointed out in several reviews.
Value for Money
7.26
Many guests felt that the hotel offered good value for the price, especially in a coastal town.
Food and Beverage
5.31
Negative feedback regarding breakfast availability and quality was common among reviews.
Overall Experience
5.78
The overall experience varied; some guests had pleasant stays while others were disappointed with multiple aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:11

Property Description

Luxurious Accommodation
The Shurland Hotel Gym Spa offers a blend of modern comfort and historic charm. With rooms equipped with TVs and free WiFi, your stay promises to be relaxing and convenient.

Convenient Location
Nestled in the heart of Eastchurch on the Isle of Sheppey, our hotel is just a stone's throw away from local attractions such as Shurland Hall and the coast at Sheerness. Easy access to the Sheppey Crossing ensures a smooth journey to and from the island.

Relaxing Amenities
Unwind at our on-site bar and restaurant, or pamper yourself at the hotel's spa and gym facilities. Whether you're looking to explore the historic surroundings or simply relax in luxury, The Shurland Hotel Gym Spa has something for everyone.

Book your stay now and experience the perfect blend of comfort and convenience at The Shurland Hotel Gym Spa.

Important information:

The property is located on the Isle of Sheppey and as a result can only be crossed via the Sheppey Crossing. Guests are advised to take this into account when making their transport arrangements to the property.


This property offers 24 hours check-in everyday but for arrivals after 22:00, guests must inform the property of their estimated arrival time. The main doors will be closing from 22:00 everyday therefore arrival after this time will be given new instructions on how to enter the property.

An additional back entrance/exit door is available to all guests to get in and out at anytime but requires a specific key that would be given at the time of check-in.

If breakfast is included in the room rate, this is for a continental breakfast only. If you wish to have a full English cooked breakfast, an additional charge of £7.00 per person is applicable.Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
It's recommended to bring your own vehicle since this property is not serviced by public transportation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.1
Based on 847 reviews
Cleanliness: 4.81
Service: 6.78
Location: 7.82
Room Quality: 5.77
Amenities: 5.3
Value for Money: 7.26
Food and Beverage: 5.31
Overall Experience: 5.78
A
Alan • couple • gb
8
Pros:

Nice people add helpful

2026-03-08 • via Nuitee
M
Melissa • solo_traveller • gb
1
Cons:

The place was so dirty bike tyre marks up the wall. Could write my name in the dust I was meant to stay 2 nights for my dad’s funeral but only stayed 1 night and went home.

2026-03-04 • via Nuitee
E
Emma • family_with_children • gb
5
Pros:

Hotel is very dated, room was ok, but the shower took forever to get hot, and the floor is so slippery once out, was very dangerous. Restaurant didn’t appear open, no one around at all during the two days we were there.

2026-03-03 • via Nuitee
B
Beverley • couple • gb
8
Pros:

Staff couldn't have been more friendly and helpful

Cons:

N/A

2026-03-02 • via Nuitee
M
Marius • couple • gb
5
Pros:

The water no pressure and very hot or very cold can fix to do shower!!

2026-03-01 • via Nuitee
S
Steven • couple • gb
1
Pros:

Nothing

Cons:

Upon arrival, we checked in to the hotel and two staff members were very dismissive, standing looking at both my partner and I as if we hadn't even booked and questioned me on whether we were sure we booked in. He then had to get another colleague to confirm our booking which made us both feel uncomfortable and as though we were not welcome.

The beds were uncomfortable, with only one pillow each and no extras available in the room. The room smelt of musk and old cigarettes as well as being unable to open the window properly to let some fresh air into the room. After i had a shower there was then no hot water left and we were told to use another room which was on the other side of the building. This caused significant distress for my partner as we were both in a rush to be somewhere important that evening.
We were also not informed of where the room was to use the shower. When my partner went to use the other room the floor was covered in water as there was a big visible leak coming through the light in the bathroom which caused a flood.

I am appalled by how unsatisfactory this hotel was as mentioned above, the customer service was disgraceful and our stay was the most uncomfortable i have ever been in. I do NOT recommend.

2026-03-01 • via Nuitee
C
courtney • solo_traveller • gb
7
Pros:

Sauna

Cons:

The changing facilities

2026-02-24 • via Nuitee
J
Jackie • couple • gb
1
Wouldn’t recommend or return.
Pros:

Not a lot.

Cons:

Room dirty. No hot water on last day for a shower, tv gave up working on the 3rd day.
No evening meals, told they couldn’t even make us a sandwich as no chef, when we had car problems & couldn’t drive anywhere, no local eating places near by, had sandwiches from shop across the road, which were very nice.
Bathroom floor Lino, split & lifting up from floor.
Room curtains hanging, paint on the window ledge peeling off.
List goes on………

2026-02-23 • via Nuitee
K
Kelly • couple • gb
4
Friendly enough not good for price
Pros:

Cob webs dust in light one bulb out radiator in shower rusted couch very uncomfortable bed very hard room very noisy throgh night re traffic ect breakfast not what was expected continental not asked if we wanted cooked English

Cons:

Alot

2026-02-23 • via Nuitee
T
Tina • couple • gb
2
Would not book again unless it’s been totally refurbished
Pros:

Appreciate the fact it’s not been owned long by current owners.! However they really should have spent time & money on it before opening up to public.

Cons:

Very dated late 70’s early 80’s furniture etc

2026-02-22 • via Nuitee
K
Kevin • couple • gb
4
Pros:

It was convenient

Cons:

Bar staff was insulting.
We were shown to our room by the receptionist, my partner was giving the keys. She undone the door and walked into the room to find a nacked man laying on the bed so she ran out and the receptionist said she was so sorry it was the wrong room.
Only continental breakfast as they had no chefs .

2026-02-12 • via Nuitee
D
Darryl • couple • gb
6
2026-02-11 • via Nuitee
P
Plamena • couple • gb
6
2026-02-10 • via Nuitee
K
King • couple • gb
1
2026-02-09 • via Nuitee
T
Tanveer Mohsan • couple • pk
10
Pros:

Good

2026-01-31 • via Nuitee
T
Tim • couple • gb
1
Absolute tip
Pros:

Nothing

Cons:

Everything

2026-01-30 • via Nuitee
K
Karen • couple • gb
7
Pros:

Great overnight stay visiting friends. Just very dated and basic but staff lovely and bed super comfy.

2026-01-25 • via Nuitee
T
Tanveer Mohsan • solo_traveller • gb
10
2026-01-23 • via Nuitee
I
Iqra • solo_traveller • gb
9
Pros:

very friendly staff

Cons:

car park can be confusing to find in the dark, a line when booking just saying which road to use to access would be really helpful

2026-01-21 • via Nuitee
N
Noah • couple • gb
1
Only one person on reception who was also the barman! And to top it all off could barely talk English, I would say it’s
Pros:

Nothing

Cons:

Not clean, needs to be renovated or knocking down

2026-01-20 • via Nuitee