MASA AL NAJWA

You joking it was no hotel booked for us we had hard time finding a nother hotel

AVOID THIS PLACE LIKE THE PLAGUE! IT IS A DISGRACE!

Our stay — or rather, our attempted stay — at this so-called hotel was an absolute nightmare. We arrived in Madinah around 10:15 PM on February 21, 2025, after a long and exhausting journey from Makkah, expecting to rest for the night. Instead, we were met with confusion, frustration, and sheer incompetence.

First of all, the address provided by the property was completely inaccurate — we couldn’t locate the hotel despite circling the area multiple times. It was like the place didn’t even exist. To make matters worse, the property management was utterly unresponsive. I tried calling numerous times from our hotel in Makkah before our arrival, and no one ever picked up. When I finally managed to get through via WhatsApp and informed them about our late arrival, all they said was “ok.” No guidance, no assistance — nothing. The communication was non-existent and shockingly unprofessional.

It felt like a complete scam. We were left stranded in an unfamiliar city late at night, with my wife and 5-year-old child, with no hotel to check into and no help from the property whatsoever. In desperation, we had to find another hotel last minute, and of course, ended up paying far more than we had budgeted.

The stress and anxiety caused by this experience were overwhelming. Not knowing anyone, struggling with the language barrier, and being abandoned by a property we trusted made this one of the worst travel experiences.

Good

I think hotels loke these shoild be taken down from expedia. I had a booking, and on getting there, i was told no room available. It was quite ridiculous at the start, but it turns out to be true. No one should be allowed to go through this all because of a terrible hotel with terrible staffs that can only communicate in Arabic and couldn't even read. The whole business is a joke.

It was so dirty all over cockroach in the bed in a while. AC was broken definitely I’m not gonna

The space in the room is very tight. The bathroom was terrible.

Its good location

Good stay and sociable team.

It was very bad experience from the 1st night, people were smoking all over the Hotel, you get too much smell even in your room, i couldn’t sleep, never recommend this Hotel..
but Thanks and appreciated for Hotel.com to understand and handle the situation and able to relocate my hotel next day with my convenience with the same price.. Thanks again 🙏

clean

L’hôtel est correct pour un court séjour, mais il ne faut pas s’attendre à du grand confort. Les équipements sont très basiques et assez anciens, ce qui donne une impression de manque de modernité.
En résumé, un hôtel qui dépanne mais qui mériterait quelques améliorations, aussi bien en termes d’équipement que d’emplacement.

On arrival we and two other families were told that our booking is cancelled, and offered us an other place to stay which was worse than this, when I told them that I am going to call and complain to Saudi authorities then we were given accommodation. Wasn't happy because it wasn't like showing on hotels.com website

Before I list some of the negatives, I just want to say I got what I paid for. I got a super cheap room for the family for 2/3 days. Having said that, the beds were not good quality, the bed sheets were probably washed but they were worn out and looked unwashed.
The blankets were def not washed, they weren't dirty but you can tell by the fur they weren't washed.
I asked for an additional pillow, I did get given one, but the staff weren't sure if I would get one as they don't keep spare.
No toilet paper provided.
AC looked broken and very noisy, although it did make the room cool enough for us to sleep.
People were smoking in the lobby of the hotel.
Staff were friendly.

No clean rooms
No Toilet cover
Leaking water
No toilet tissue
No door locks
Dirty fridge
No kettle
Poor condition beds
I don’t recommend anyone to book it.

Cockroaches all over, no drinking water is provided, dirty towels and list goes on and on

Below my expectations - no towel , no soap and now cleaning service ! Rooms and beds below standard .

Not clean as shows in pics

I stayed in Madinah for 14 days and the stay was amazing. There were 6 of us in total, and the room I booked was huge enough to accommodate all of our stuffs. Convenience stores are a lot and extremely nearby, same goes for restaurants. You can choose to walk (15-20 minutes) or take a taxi/uber (5-10 minutes) to Masjid Nabawi. The hotel staffs are friendly, understand english, and accommodate your needs throughout the stay. Overall, I am truly satisfied with it and recommend it, especially for those who want to do DIY umrah.

Dirty and bugs are everywhere

It was a good place