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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Pets allowed
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Lift / Elevator
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Facilities for disabled guests
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Lower bathroom sink
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Entertainment staff
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Outdoor furniture
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Coffee Shop on site
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Security alarm
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Swimming nearby
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Electric bicycle charging station
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Bulk dispenser for toiletries
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Property Description
Convenient Location: Situated in Santee, Tru By Hilton provides easy access to nearby attractions and the Charleston International Airport.
Modern Amenities: Enjoy the convenience of free WiFi, an indoor pool, and a 24-hour front desk during your stay.
Entertainment and Business Facilities: Take advantage of the entertainment staff, billiards, and business center for a well-rounded experience.
Book your stay at Tru By Hilton in Santee today!
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
Location, newness, friendly accommodating
It could’ve been slightly cleaner the room, but other than that all was very good and I do mean slightly cleaner the bathroom floor to me was not the cleanest
Ease of check in
Uncomfortable beds/pillows, thin comforters. Not easy to use dispensers
Location
I wanted a king bed and was given 2 queen beds
It was newer and clean
First room had pieces of the floor missing, right in the middle or the room, had to go to deck and get another room….after a long day of travel, not fun!! My big disappointment was you only have ONE chair in the rooms and it was a desk chair! I don’t like sitting on the bed to get my feet up. You have people staying longer than a week end….you need comfortable chairs and at least 2 in every room. Trying to ck in, and being very tired, I had to wait for the desk to deal with a customer on the phone trying to make a reservation. That desk should not be for reservations…. Customer service for in house guest only .
You suck. We went to the hotel and they did not honor the booking even though we paid. You owe us a refund and an apology. My tel is 215 307 7026. Call today or I will post about your miserable service on Facebook and embarrass you.
Your crappie service. There was no one to call.
The staff was incredible. They were very friendly and accommodating. I have food allergies and was not able to eat anything on the breakfast bar. The morning staff found a dairy free milk for me. That made my day!
The second night was horrible. I had an early morning appointment on Saturday morning and there was a party or something right by me. I am not a prude and want people to have fun but they were so loud until after 1 am. I called the front desk several times from my room and no one answered. I also called the main phone number from my cell phone and no one answered. I was literally in tears as I tried to go to sleep knowing that I had to get so early.
Hotel was very clean and staff was great. Breakfast was excellent.
Bed was very uncomfortable - very hard. Neighborhood around hotel was so run-down that we were worried about our car in the lot.
Wonderful, clean great staff
Breakfast eggs
Overall experience and ability to purchase items 24hrs
Breakfast selections can use an upgrade. Sausage and eggs were undercooked.
Was clean and comfortable.
It was a bit more than I could afford but was willing to spend after driving all day
Easy and convenient
Everything except for the parking
Parking it was too crowded
Good warm breakfast, clean new facilities , pool table, good snacks to purchase
It’s location and it’s cleanliness
The extremely loud fornicating happening across the hall. Nobody didn’t anything about it. It went from 8 pm to 2 am. Bravo to the happy couple tho.
Kitchen staff were the friendliest and most helpful. Nice facilities.
Front desk person was not friendly and was very matter of fact when I was checking in. He didn't smile, had an attitude as if I disturbing him.
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