Collection O Ubud Near Central Ubud Formerly Hotel Suly

Abysmal all round - exceptionally terrible in fact. Maybe the worst hotel I’ve ever stayed in. Checked out a couple of nights early as I’d had enough. Was refused a spoon - yes you read that correctly as apparently not allowed to. Wish I was joking. Dirty. Staff like walking dead. Rats. Everyone involved should feel embarrassed.

Nous ne sommes pas restés dormir 1 seule nuit
tout était sale, une impression de bâtiment abandonné avec pleins de poussières sous les lits des objets de la moisissure sur tous les murs et les chambres sentais le tabac froid.

Its not even a property doesn’t suit for foreigners or couples

The cleanliness
The location
The staff
The amendities

Didn’t realise there was 4 levels and we were put on the top level and the elevator did not work. The roof would leak when raining so we had to get a couple buckets to stop catch the water. A Balinese couple tried breaking into our room and when I confronted them they said they didn’t try to open the room and they don’t stay there, I followed them to reception and tried to get secreuity but the only person around was a cleaning lady. She talked the couple and turns out they did stay there and they ‘wanted to see our balcony’. The cleaning lady was very nice and understood what had happened but couldn’t do anything about it cause it was our work agaisnt there’s. The receptionist did not speak good English and had to use google translate or she would get the cleaning lady translate for her.

Once we arrived the hotel was seem like not maintained well, and tried to find the reception was bit inside. Due to we came in the evening so evertything seem like no staff arround to help us to get to reception. Finally we arrived at reception and found that our reservation made for 3 differents booking was missing 2 of them. We booked for 13 rooms finally we got only 5 rooms.
And the manager came said another booking was cancelled with out any confirmation…
Since the beggining when made the booking one week ago, we sent them email on booking and never replied about our request and asking fot the phone number and others was no accomodated well. Finally we left the property due to it was very slow respond about how to overcome the problem. Please think twice before booking this resort!!!
Hopefully this is our first and last experience with them

Once we arrived the hotel was seem like not maintained well, and tried to find the reception was bit inside. Due to we came in the evening so evertything seem like no staff arround to help us to get to reception. Finally we arrived at reception and found that our reservation made for 3 differents booking was missing 2 of them. We booked for 13 rooms finally we got only 5 rooms. And the manager came said another booking was cancelled with out any confirmation… Since the beggining when made the booking one week ago, we sent them email on booking and never replied about our request and asking fot the phone number and others was no accomodated well. Finally we left the property due to it was very slow respond about how to overcome the problem. Please think twice before booking this resort!!! Hopefully this is our first and last experience with them

Once we arrived the hotel was seem like not maintained well, and tried to find the reception was bit inside. Due to we came in the evening so evertything seem like no staff arround to help us to get to reception. Finally we arrived at reception and found that our reservation made for 3 differents booking was missing 2 of them. We booked for 13 rooms finally we got only 5 rooms. And the manager came said another booking was cancelled with out any confirmation… Since the beggining when made the booking one week ago, we sent them email on booking and never replied about our request and asking fot the phone number and others was no accomodated well. Finally we left the property due to it was very slow respond about how to overcome the problem. Please think twice before booking this resort!!! Hopefully this is our first and last experience with them