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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Car hire
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Sauna
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Non-smoking throughout
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Heated pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Covered parking
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Garage
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Swimming nearby
Review Highlights
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Property Description
Luxurious Accommodations
Oakwood Residence Hangzhou offers spacious apartments with fully equipped kitchens, home entertainment systems, and comfortable Oakwood Posturepedic beds. The large bathrooms with rain showers provide a touch of luxury for guests.
Convenient Location
Situated near major attractions like West Lake and Lingyin Temple, our hotel provides easy access to the best of Hangzhou. With the airport and railway stations just a short drive away, exploring the city is both effortless and convenient.
Exceptional Amenities
From the indoor pool to the business center, our hotel ensures that guests have everything they need for a comfortable stay. Enjoy complimentary WiFi, a well-equipped gym, and 24/7 service from our professional team during your time with us.
Book your stay at Oakwood Residence Hangzhou for a perfect blend of luxury, convenience, and exceptional service.
Please note that parties are not allowed in the guestrooms. The property reserve the right to stop the party immediately and charge up to 3 times the room rate plus damage costs.
One pet is allowed per room, and guests must sign and abide by a pet agreement. Pet cleaning fee starts from RMB 500.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Feb 16, 2026 until Thu, Feb 19, 2026
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in public areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 16 years old stay for CNY 250 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
保险箱存放了现金竟然打不开了，庆幸不是护照
Location
Room was very spacious.
Great location, very close to XiHu, rooms are generously sized.
Interiors felt a bit outdated, breakfast room is on the smaller end.
Great breakfast!
The breakfast restaurant, the gym and the pool are all in a different building which involves taking the lift twice
The space is great - really helpful if meeting friends or travelling with kids to have a lounge area and well equipped kitchen. The staff are friendly and helpful and some speak English.
My family has stayed here twice now and neither time has the bath water been hot enough to enjoy. We were also dismayed to learn that the hotel decides whether the air conditioning is on or not. In this case, 24 degrees inside the room was too warm to sleep well. The staff were helpful and the next day turned the AC on, but nevertheless a room's temperature should be the guests decision not the hotel's - an issue seems much more common in China than elsewhere. The corridors smell smoky...
The location of the hotel is closed to places of attractions. Breakfast was of average standard.
Maybe the reception staff can be more receptive to answering queries. Pillows were too soft for a comfortable support.
Chambre propre spacieuse, sdb trés grande avec baignoire et douche.
Lave linge le bonus .
The room is clean and the bed is comfortable. We like that there is a big sofa in front of the TV for us to relax.
The hotel is quite far from town and the west lake region so it took us about an hour to travel to and from town, so that took up some travel time.
I stayed there many times and it’s the best option so far
Rooms need renovation and better cleaning
Quietness
Internet poor
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