Czarny Potok Wellness & Spa Zakopane Centrum

Hotels
8.5 (1695 reviews)
Tetmajera 20 , Zakopane , pl

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Excellent location
Cleanliness in shared spaces
Cons:
High parking fees
Rooms not matching expectations
Cold drafts

Categories

Cleanliness
7.96
The hotel was clean overall, but several reviews indicated room issues, such as cold drafts from poorly sealed windows.
Service
9.93
Multiple reviews praised the friendly and helpful staff.
Location
9.47
Guests frequently mentioned the excellent location near main attractions.
Room Quality
7.42
Several reviews indicated that rooms did not match online photos and had issues with space and amenities.
Amenities
8.45
The wellness and spa facilities received positive remarks, though some guests noted issues like chlorine levels in the jacuzzi.
Value for Money
7.41
High parking fees and dissatisfaction with room value relative to price were common concerns.
Food and Beverage
8.96
Many guests complimented the breakfast variety and quality.
Overall Experience
8.43
Despite some issues, many guests enjoyed their stay overall due to location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:37

Property Description

Luxurious Accommodation
Czarny Potok, a 3-star hotel in Zakopane, offers a comfortable stay just 1.1 km from Zakopane Aqua Park. The rooms are well-equipped with modern amenities including a desk, TV, and private bathroom. Guests can also make use of the safety deposit box provided in each room.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's spa and wellness centre which features an indoor pool, sauna, and hot tub. The garden area provides a serene spot to unwind after a day of exploring Zakopane.

Convenient Location
Located close to popular attractions like Tatra National Park and Gubalowka Mountain, Czarny Potok is the perfect base for guests looking to enjoy skiing, cycling, and other outdoor activities. The 24-hour front desk staff are always available to assist, ensuring a seamless stay.

Book your stay at Czarny Potok for a memorable experience in Zakopane.

Important information:

Guests are required to show the credit card used for the booking upon check-in. In case the card was not theirs, the guest will be required to pay upon arrival, and the money charged from the card used to make the booking will be refunded.

Guests who would like to receive a VAT invoice, please contact the hotel staff immediately after booking.
Appropriate information with full company data and NIP number can be entered in the box on special requests in the booking form or passed directly to the staff.
Please note that the lack of information will make it impossible to issue an invoice later.

Please note that the photos displayed for each room category are just examples. The actual furnishings of each room can vary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 1695 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 8.43
F
František • solo_traveller • sk
6
2026-03-14 • via Nuitee
M
Madzia • couple • pl
3
Pros:

Jedyny plus tego miejsca to lokalizacja i śniadania były smaczne.

Cons:

Pokój był bardzo słaby. Łóżka strasznie niewygodne, materace albo stare albo słabej jakości, po prostu nie dało się na nich wyspać. Poduszka mała i płaska, nie stanowiłoby różnicy gdyby jej wogole nie było.Dostęp do jednego gniazdka gdzieś w kącie pokoju. O wyposażeniu pokoju w zestaw do wykonania herbaty można zapomnieć. Oświetlenie pokoju smętne.

2026-03-13 • via Nuitee
B
Bożena • couple • pl
10
2026-03-13 • via Nuitee
A
Anna • family_with_children • pl
6
Pros:

Lokalizacja.
Przestrzeń śniadaniowa jest bardzo klimatyczna.

Cons:

Brak miejsc parkingowych. W momencie rezerwacji kilka dni do przodu trzeba korzystać z parkingów zewnętrznych.

Pierwszy raz zdarzyło mi się, że pokój wyglądał całkiem inaczej niż na zdjęciach podpiętych pod rezerwowanią ofertę. Niestety przez to czuję się oszukana i mam wrażenie, że otrzymaliśmy pokój jedyny, który nie przeszedł remontu.

Ściany są cienkie, słychać w nocy sąsiadów.

Przestrzeń basenowa zapamiętuje jako zepsute szafki oraz ukryty za zasłoną pierd*lnik z mopami i innymi akcesoriami.

2026-03-12 • via Nuitee
S
Strzelczyk • family_with_children • pl
8
Pros:

Lokalizacja

Cons:

Zimna woda w basenie.

2026-03-02 • via Nuitee
B
Bartosz • couple • pl
6
Zawiodłem się
Cons:

Standard obiektu.
Stosunek ceny do standardu.

2026-03-02 • via Nuitee
P
Pauline • couple • se
7
2026-03-02 • via Nuitee
I
Ilenia • couple • gb
8
2026-03-01 • via Nuitee
N
Natalia • family_with_children • pl
5
Pros:

Lokalizacja na plus

Cons:

Strefa basenowa tragiczna, malutki basen.
Hotel wymaga odświeżenia.

2026-02-28 • via Nuitee
K
Katarzyna • family_with_children • pl
10
2026-02-27 • via Nuitee
K
Kamila • couple • pl
8
2026-02-26 • via Nuitee
H
Hacas • family_with_children • pl
5
Pros:

Dobra lokalizacja
Miły personel

Cons:

Mało miejsc parkingowych
Woda w basenie i jacuzzi była letnia

2026-02-26 • via Nuitee
E
Ewa • family_with_children • pl
10
Pros:

Hotel trochę butikowy -kameralny . Śniadanie dobre , lokalizacja super, możliwość pobytu z psem , basen , spa w fajnej cenie ,stosunek jakości do ceny 👌Wrócę tu na pewno.

Cons:

Super żeby był większy parking ale tego nie da się zmienić 😕.Poza tym nic

2026-02-26 • via Nuitee
K
Krzysztof • family_with_children • pl
6
2026-02-26 • via Nuitee
K
Kathleen • couple • gb
8
Nice stay
Pros:

Location, spa facilities. Size of room

Cons:

Breakfast was nice but needed a toast machine

2026-02-25 • via Nuitee
Łukasz • family_with_children • pl
10
Pros:

Dobre śniadania,strefa welness

Cons:

Brak szlafroków,ratownik mogłby czasem przejść i sprawdzić czystośc bo leżały plastry wokół basenu przez cały wyjazd nasz,jak ja zauważyłem to i pewnie ratownik też mógł by.
Pozatym wszystko Ok

2026-02-24 • via Nuitee
S
Silvia • family_with_children • gb
7
Great location but better options for less
Pros:

Location and breakfast. Pool and sauna are clean but looking old

Cons:

Under staffed. In need of a good renovation. Higher expectations for the price. Very old mattresses and towels. Overall, looks rundown

2026-02-23 • via Nuitee
V
Vieroslava • solo_traveller • sk
8
2026-02-23 • via Nuitee
I
Itzhak • family_with_children • il
8
2026-02-15 • via Nuitee
P
Peter • couple • sk
7
Pros:

Pekne útulne aj keď staršie ubytovanie milý a ústretový personál

Cons:

Parkovanie majú to v objekte a žiadajú za ti 50 zltych

2026-02-14 • via Nuitee