Czarny Potok Wellness & Spa Zakopane Centrum

Hotels
8.5 (1706 reviews)
Tetmajera 20 , Zakopane , pl

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Excellent location
Cleanliness in shared spaces
Cons:
High parking fees
Rooms not matching expectations
Cold drafts

Categories

Cleanliness
7.96
The hotel was clean overall, but several reviews indicated room issues, such as cold drafts from poorly sealed windows.
Service
9.93
Multiple reviews praised the friendly and helpful staff.
Location
9.47
Guests frequently mentioned the excellent location near main attractions.
Room Quality
7.42
Several reviews indicated that rooms did not match online photos and had issues with space and amenities.
Amenities
8.45
The wellness and spa facilities received positive remarks, though some guests noted issues like chlorine levels in the jacuzzi.
Value for Money
7.41
High parking fees and dissatisfaction with room value relative to price were common concerns.
Food and Beverage
8.96
Many guests complimented the breakfast variety and quality.
Overall Experience
8.43
Despite some issues, many guests enjoyed their stay overall due to location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:37

Property Description

Luxurious Accommodation
Czarny Potok, a 3-star hotel in Zakopane, offers a comfortable stay just 1.1 km from Zakopane Aqua Park. The rooms are well-equipped with modern amenities including a desk, TV, and private bathroom. Guests can also make use of the safety deposit box provided in each room.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's spa and wellness centre which features an indoor pool, sauna, and hot tub. The garden area provides a serene spot to unwind after a day of exploring Zakopane.

Convenient Location
Located close to popular attractions like Tatra National Park and Gubalowka Mountain, Czarny Potok is the perfect base for guests looking to enjoy skiing, cycling, and other outdoor activities. The 24-hour front desk staff are always available to assist, ensuring a seamless stay.

Book your stay at Czarny Potok for a memorable experience in Zakopane.

Important information:

Guests are required to show the credit card used for the booking upon check-in. In case the card was not theirs, the guest will be required to pay upon arrival, and the money charged from the card used to make the booking will be refunded.

Guests who would like to receive a VAT invoice, please contact the hotel staff immediately after booking.
Appropriate information with full company data and NIP number can be entered in the box on special requests in the booking form or passed directly to the staff.
Please note that the lack of information will make it impossible to issue an invoice later.

Please note that the photos displayed for each room category are just examples. The actual furnishings of each room can vary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 1706 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 8.43
L
Lidia solo_traveller pl
9
2026-05-02 via Nuitee
K
kristine family_with_children lv
9
2026-05-02 via Nuitee
E
Emiliana solo_traveller de
6
Pros:

Czysto i schludnie. Pokoje codziennie odkurzane. Bardzo dobra lokalizacja. Blisko, Krupówki, przystanek autobusowy, restauracje. Strefa basenowa kameralna.

Cons:

Strefa basenowa zatrzymała się w latach 90tych. Prysznice za kotarą jak na kolonii za mojego dzieciństwa. Najbardziej poirytowana byłam szlabanem na parking. Dodzwonić się na recepcję stojąc pod szlabanem graniczyło z cudem. Każdorazowo musialam wysiadac z auta i udac sie na recepcje aby prosić o otworzenie szlabanu za równo przy wjeździe jak i wyjeździe

2026-05-01 via Nuitee
G
Győrfi solo_traveller hu
9
2026-05-01 via Nuitee
R
Rafał couple pl
10
Pros:

Smaczne jedzenie, czystość , duży pokój

Cons:

Brak miejsca parkingowego

2026-04-29 via Nuitee
J
Joanna solo_traveller pl
10
Pros:

Great place! Very good cost for value, diverse and tasty breakfasts, nice and helpful staff, clean reacteational area. Possibility to get breakfast to go- great for those who want to leave for a hike before regular breakfast time.

Cons:

Small thing - for part of the hotel you need your carry luggage part of the stairs

2026-04-29 via Nuitee
P
Paweł family_with_children pl
7
Pros:

śniadania

Cons:

Basen - zimna woda

2026-04-27 via Nuitee
M
Matus solo_traveller sk
10
2026-04-27 via Nuitee
E
Edyta solo_traveller pl
10
Pros:

Blisko centrum, ładny pokój , dobre jedzenie.

Cons:

Za zimna woda w jacuzzi.

2026-04-26 via Nuitee
P
Patrícia solo_traveller sk
10
2026-04-26 via Nuitee
I
Izabela couple pl
10
2026-04-25 via Nuitee
P
Paweł solo_traveller pl
10
2026-04-25 via Nuitee
K
Kristián solo_traveller sk
5
2026-04-21 via Nuitee
M
Mackovjak solo_traveller sk
9
Pros:

Lokalita

Cons:

Slabšie raňajky očakával som viac jedal na výber

2026-04-17 via Nuitee
M
Marchewka couple pl
10
2026-04-12 via Nuitee
C
Cseki couple hu
10
2026-04-10 via Nuitee
P
Pavlína couple cz
9
Pros:

Naprosto skvělá lokalita. Snídaně v hotelu byly bohaté, chutné a vybere si opravdu každý.

Cons:

Kapacita parkoviště hotelu je malá. Museli jsme parkovat na soukromém parkovišti v blízkosti hotelu.

2026-04-09 via Nuitee
H
Hanna solo_traveller ua
9
2026-04-09 via Nuitee
S
Sikorska family_with_children pl
10
Pros:

Lokaluzacja w sam centrum, basen ,sniadania pyszne, obsługa bardzo pomocna i miła

2026-04-07 via Nuitee
Šmelková family_with_children sk
10
2026-04-05 via Nuitee