Candlewood Suites Eastchase Park by IHG

Hotels
•
Candlewood Suites
8 (236 reviews)
9151 Boyd Cooper Parkway , Montgomery , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, professional front desk staff
Central location near shopping and dining
Comfortable/super comfy beds
Well-equipped rooms (refrigerator, stove/pots, toiletries)
Good price noted by some guests
Cons:
Dirty towels/trash and dirty dishes/food left in rooms
No regular coffee and delays resolving amenity shortages
AC leak and receiving wrong room type
Concerns about people loitering on property
Issues obtaining itemized billing / billing transparency

Categories

Cleanliness
6
Multiple reports of dirty towels, trash left at check-in, dirty dishes/food in refrigerator and an AC leak; some rooms reported as cleaned but overall cleanliness is below expectations.
Service
10
Consistently praised front desk staff as friendly, professional and helpful (removed trash, cordial check-in/check-out); strong positive service sentiment across reviews.
Location
9.5
Several reviewers called the location central/perfect for shopping and dining and noted proximity to local restaurants (e.g., Cracker Barrel).
Room Quality
7.5
Beds described as 'super comfy' and showers/kitchenette praised, but issues reported with receiving the wrong room type and an AC leak—overall mixed but slightly positive.
Amenities
8
Positive notes on in-room kitchenette and toiletries; however, lack of regular coffee and delays obtaining it were explicit negatives.
Value for Money
7
Some guests mentioned favorable price, but at least one guest felt the rate (~$250) was not justified given missing supplies and inability to get an itemized bill.
Food and Beverage
7
Primary mentions are negative: no regular coffee available and leftover food found in a fridge; little positive commentary on F&B.
Overall Experience
9
Majority of stays described as excellent or great with guests willing to return, driven largely by strong staff and comfortable rooms despite some service/cleanliness lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Fully-Equipped Kitchen and Seating Area
Experience the convenience of a fully-equipped kitchen and a cozy seating area in each suite at Candlewood Suites Eastchase Park. Enjoy the comforts of home while away from home.

Free Public Parking and WiFi Access
Benefit from complimentary public parking and stay connected with free WiFi access throughout your stay. Convenience and connectivity at your fingertips.

Business Center and 24-Hour Front Desk
Take advantage of the on-site business center and the round-the-clock assistance from the 24-hour front desk. Your needs are our priority.

Book your stay at Candlewood Suites Eastchase Park now and enjoy a seamless blend of comfort and convenience during your visit to The Plaza at East Chase or Auburn University at Montgomery.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 236 reviews
Cleanliness: 6
Service: 10
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7
Food and Beverage: 7
Overall Experience: 9
J
Jennifer • solo_traveller • us
2
2026-10-17 • via Nuitee
K
Karen A • family_with_children • us
6
Decent in a Pinch
Pros:

The price and the location

Cons:

There were dirty towels and trash bag left in front of my room upon checking in . I asked the front desk to remove it and they did.

2026-09-05 • via Nuitee
W
WILLIS • extended_group • us
4
Just okay but not my standards due to the rooms not being kept clean
Pros:

Close to Cracker Barrel

Cons:

Room had dirty dishes and food in refrigerator from former person and not able to get an itemized cost of room for my company

2026-09-03 • via Nuitee
A
April • solo_traveller • us
1
2026-09-02 • via Nuitee
C
Christopher • family_with_children • us
8
2026-08-15 • via Nuitee
C
chris • family_with_children • us
10
2026-08-03 • via Nuitee
P
Paula • extended_group • gb
9
2026-08-02 • via Nuitee
G
George • couple • us
8
The day was pretty good just impressed with the front desk clerk
Pros:

The front desk clerk was awesome

Cons:

too many ghetto, looking people hanging around the property

2026-07-24 • via Nuitee
C
Carrie • couple • us
8
Pros:

We had a great stay! The beds were SUPER comfy! Have nothing to complain about!

2026-07-23 • via Nuitee
D
Destiny • couple • us
10
2026-07-17 • via Nuitee
G
Grubbs • couple • us
8
2026-07-13 • via Nuitee
J
Jesse • family_with_children • us
7
2026-07-11 • via Nuitee
A
Anthony • couple • us
10
Our stay was an excellent experience!
Pros:

We checked in around 10 pm. The lady at the front desk was fantastic! She was so kind and very professional!!! Also the lady who was there the next morning was also very kind and professional at check out. We will definitely stay here again.

Cons:

Everything about our stay was perfect. There were no dislikes.

2026-07-11 • via Nuitee
N
Natasha • couple • us
9
2026-06-11 • via Nuitee
G
Gerald • family_with_children • us
3
Not happy about lack of supplies
Cons:

They didn't have any regular coffee and it to 3 shifts to figure out to call another hotel for coffee. It was too late but I fine that to br unacceptable after paying over $250 for a hotel room.

2026-06-07 • via Nuitee
D
Daniel • solo_traveller • us
8
2026-06-03 • via Nuitee
K
Khambreal • couple • us
10
Anytime I’m visiting this would be my hotel choice
Pros:

I loved the heart felt welcome the front desk gave upon our arrival and sincere goodbye at check out. Professional in every way. Front desk staff smiled and was very engaging. Room was cleaned, accommodating of our needs; from the refrigerator down to the stove/pots. The walk-in shower was a PLUS. Especially the variety of body/hair care provided inside the shower. We loved it so much.

Cons:

N/A

2026-05-25 • via Nuitee
V
Veronica • couple • us
7
The location was central to shopping and dining!
Pros:

The location was perfect!

Cons:

N/A

2026-05-24 • via Nuitee
D
DeJah • couple • us
6
It was okay
Pros:

N/A

Cons:

I didn’t get the room I booked. I booked a queen bed, but when I entered the room it was two queens. I wasn’t aware beforehand just sorta of a surprise when I walked in. The ac was leaking so the floor was wet by the second bed next to the window.

2026-05-09 • via Nuitee
C
Calloway • couple • us
10
2026-04-28 • via Nuitee