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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Sauna
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Massage services
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Spa/wellness center
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Currency exchange
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Hammam
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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ATM/cash machine on site
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Indoor pool
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Sun loungers or beach chairs
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Shallow end
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Steam room
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Spa Center with Gym, Pool, and Sauna
Experience ultimate relaxation at Diplomat Hotel by AG Hotels Group with its state-of-the-art spa center offering a gym, swimming pool, and sauna. Unwind after a long day of exploring the city in style.
Elegant Rooms with Panoramic Views
Indulge in the comfort of stylish, classic-style rooms at Diplomat Hotel & Business Center. Admire the panoramic views through tall windows while enjoying modern amenities such as cable TV, minibar, and complimentary bathrobe.
Convenient Dining Options and Event Facilities
Start your day with a delicious buffet breakfast at Diplomat’s restaurant and savor European cuisine for other meals. With a lobby bar offering a variety of drinks and snacks, and event facilities accommodating up to 250 people, Diplomat Hotel Astana ensures a memorable stay.
Book now to enjoy a luxurious stay at Diplomat Hotel by AG Hotels Group in the heart of Astana City.
Please note that the spa center works daily from 07:00 until 00:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Местоположение
Персонал, ресепшен ждали 10 минут, потом пришел не мог найти бронь, потом почему то оформил 2 номера, потом передела, оформлял минут 20, проинформировал о времени завтра неправильно, сказал что завтра до 11:00, гость спустился в 10:20 а ему отказали, сказали до 10:00 завтраки
Good location, practically in the city center.
Professional and helpful reception staff—always ready to assist.
The room features a large bed with a comfortable mattress and pillows.
Good breakfast with a wide selection of items.
Absolutely everything needs repair and updating, from the flooring, the wallpaper, the fixtures and furniture in the rooms and bathrooms... basically, absolutely everything. It looks like it hasn't been renovated or updated in 20 or even more years. Everything is outdated, both physically and mentally. It's a shame. A wonderful location, incredible views of the city from the windows, restaurants with good food, and everything is so shabby and outdated... It's a shame.
Супер
Расположение гостиницы отличное, возле Байтерека. Недалеко ЛРТ, так что прям с аэропорта можно доехать в отель.
Завтрак хороший: каша на выбор, омлет или глазунья, плюс разные овощи, выпечка, рыба, бутерброды, сладости, кофе, чай. Что еще нужно!? Отличный завтрак для начала дня. Вид из ресторана конечно шикарный, весь город как на ладони.
Чистое постельное белье, халаты и полотенца, удобные матрац и подушки. Не смогла включить Алма ТВ на телевизоре, да и не понадобился, потому что интернет подключен к ТВ.
Все гигиенические принадлежности есть, есть чайный набор. Можно отрегулировать отопление и теплые полы под собственный температурный режим.
В общем всё отлично было. Я проживала в 512- вид прямо на Байтерек. Жаль не успели в бассейн сходить.
Прекрасное расположение,шикарный вид,цена/качество,номер не пустой,вкусный завтрак
Самый большой минус в данной ситуации невыносимый запах канализации в номере не смотря что номер а-ля представительский,ресепшионист неприветлив.
Хорошая гостиница. Понравилось расположение. Завтраки с красивым видом на город. Вежливый и приветливый персонал.
Lokalizacja
Stan pokojów
Location is very good.
Air conditioner didn't work though it was under 0 degree in the night outside. I asked front staffs two times to check and repair it and they agreed, but the problem was not solved during my stay. Bad service.
Vieta.
Reikalingas remontas, viskas nusideveje. Personalas neprofesianalus.
Девочки на ресепшене замечательные... помогли со всеми моими личными вопросами 💯🫶 из окна номера вид был восхитительный 🌟
Номер сильно уставший
Отвратно, не отель, а проходной двор, идет ремонт - шум и грязь
The location
Ремонтные работы
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