Diplomat Hotel

Hotels
7.5 (1556 reviews)
29/1 D.Konaev street , Astana , kz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor room maintenance
Inconsistent service
Limited amenities

Categories

Cleanliness
6.21
Service quality described as hostel-level with issues in room hygiene.
Service
8.18
Staff described as friendly and responsive, but some service issues noted.
Location
9.22
Exceptional location with a great view of Baiterek.
Room Quality
6.17
Rooms described as tired and dreary, needing renovations.
Amenities
7.2
Basic amenities present, but some items require request.
Value for Money
7.66
Price deemed reasonable for the location despite issues.
Food and Beverage
8.21
Breakfast described as good, though some quality concerns.
Overall Experience
7.18
Decent experience with notable pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:49

Property Description

Luxurious Spa Center with Gym, Pool, and Sauna
Experience ultimate relaxation at Diplomat Hotel by AG Hotels Group with its state-of-the-art spa center offering a gym, swimming pool, and sauna. Unwind after a long day of exploring the city in style.

Elegant Rooms with Panoramic Views
Indulge in the comfort of stylish, classic-style rooms at Diplomat Hotel & Business Center. Admire the panoramic views through tall windows while enjoying modern amenities such as cable TV, minibar, and complimentary bathrobe.

Convenient Dining Options and Event Facilities
Start your day with a delicious buffet breakfast at Diplomat’s restaurant and savor European cuisine for other meals. With a lobby bar offering a variety of drinks and snacks, and event facilities accommodating up to 250 people, Diplomat Hotel Astana ensures a memorable stay.

Book now to enjoy a luxurious stay at Diplomat Hotel by AG Hotels Group in the heart of Astana City.

Important information:

Please note that the spa center works daily from 07:00 until 00:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for KZT 5,000 per person per night when using an available extra bed.
    People 13 years old and over stay for KZT 10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 1556 reviews
Cleanliness: 6.21
Service: 8.18
Location: 9.22
Room Quality: 6.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 8.21
Overall Experience: 7.18
K
Kim • solo_traveller • kz
8
Pros:

Отличное местоположение. Завтрак на выбор из нескольких вариантов, сытный, вкусный. Номер просторный, светлый, чистый, вид из окна шикарный. Холодильник, чайник, вода, все средства личной гигиены в наличии. Очень вежливый персонал.

Cons:

Однозначно требуется освежить дизайн, сделать косметический ремонт.

2026-04-24 • via Nuitee
Алия • solo_traveller • kz
10
2026-04-24 • via Nuitee
I
Igor • extended_group • kz
6
2026-04-21 • via Nuitee
C
Chuchai • extended_group • th
8
Good location, Big room but not new, very poor breakfast.
Pros:

Good location, big room but not new anyway, Good free internet

Cons:

Hotel changes breakfast from Buffet breakfast to a la carte (very poor breakfast). One plate comprise of Sausage (beef), 2 eggs and few piece of salad leave. That is all. Honestly, no one like it.

2026-04-20 • via Nuitee
H
Harry Gu • solo_traveller • cn
8
2026-04-20 • via Nuitee
Азамат • solo_traveller • kz
4
2026-04-20 • via Nuitee
J
Jurij • couple • de
10
Pros:

Все прошло хорошо.

2026-04-19 • via Nuitee
Q
Qiang • solo_traveller • cn
6
2026-04-17 • via Nuitee
A
Audzeyenka • solo_traveller • by
10
2026-04-14 • via Nuitee
D
DAVOIAN • solo_traveller • kz
4
2026-04-12 • via Nuitee
S
Shakil Sahrior • solo_traveller • bd
8
2026-04-11 • via Nuitee
V
VIV • solo_traveller • kz
7
Pros:

Нет. Единственное, что не понравилось-это завтрак. Раньше был "шведский стол" с возможностью выбора. Сейчас скудный выбор и холодные каши.

2026-04-10 • via Nuitee
N
Nazerke • family_with_children • kz
8
2026-04-10 • via Nuitee
M
Moldabayev • couple • kz
9
Pros:

Расположение супер

Cons:

Бассейн в соседнем здании

2026-04-07 • via Nuitee
A
Asanbai • family_with_children • kg
3
Cons:

Мы приехали специально смотреть Астану, ресепшн отказалась поселить верхние этажи, с видом на байтерек, ссылаясь на бронирование, к тому через сайт не возможно бронировать комнаты с видом в Байтерек.

2026-04-06 • via Nuitee
M
MADINA • family_with_children • kz
8
Pros:

Местоположение, и очень просторная комната

Cons:

Ремонт очень старый

2026-04-06 • via Nuitee
A
Atilla • family_with_children • kz
7
2026-04-05 • via Nuitee
A
Atilla • family_with_children • kz
7
2026-04-05 • via Nuitee
O
Olaf • couple • im
2
Avoid
Pros:

Location

Cons:

Very dissapointing experience
We were charged for a minibar item we didnt use.
Nothing was mentioned during check out and the chararge was applied afterwards
This was unfair and not acceptable

2026-04-04 • via Nuitee
Мухтар • solo_traveller • kz
10
класс
Pros:

оперативность

Cons:

быстро

2026-04-03 • via Nuitee