Diplomat Hotel

Hotels
7.5 (1657 reviews)
29/1 D.Konaev street , Astana , kz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor room maintenance
Inconsistent service
Limited amenities

Categories

Cleanliness
6.21
Service quality described as hostel-level with issues in room hygiene.
Service
8.18
Staff described as friendly and responsive, but some service issues noted.
Location
9.22
Exceptional location with a great view of Baiterek.
Room Quality
6.17
Rooms described as tired and dreary, needing renovations.
Amenities
7.2
Basic amenities present, but some items require request.
Value for Money
7.66
Price deemed reasonable for the location despite issues.
Food and Beverage
8.21
Breakfast described as good, though some quality concerns.
Overall Experience
7.18
Decent experience with notable pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:49

Property Description

Luxurious Spa Center with Gym, Pool, and Sauna
Experience ultimate relaxation at Diplomat Hotel by AG Hotels Group with its state-of-the-art spa center offering a gym, swimming pool, and sauna. Unwind after a long day of exploring the city in style.

Elegant Rooms with Panoramic Views
Indulge in the comfort of stylish, classic-style rooms at Diplomat Hotel & Business Center. Admire the panoramic views through tall windows while enjoying modern amenities such as cable TV, minibar, and complimentary bathrobe.

Convenient Dining Options and Event Facilities
Start your day with a delicious buffet breakfast at Diplomat’s restaurant and savor European cuisine for other meals. With a lobby bar offering a variety of drinks and snacks, and event facilities accommodating up to 250 people, Diplomat Hotel Astana ensures a memorable stay.

Book now to enjoy a luxurious stay at Diplomat Hotel by AG Hotels Group in the heart of Astana City.

Important information:

Please note that the spa center works daily from 07:00 until 00:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for KZT 5,000 per person per night when using an available extra bed.
    People 13 years old and over stay for KZT 10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 1657 reviews
Cleanliness: 6.21
Service: 8.18
Location: 9.22
Room Quality: 6.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 8.21
Overall Experience: 7.18
K
Kadri • couple • ee
4
Expectations for the hotel were higher than reality turned out to be. Astana itself is really cool.
Pros:

I liked that the hotel itself is like a landmark in the city, and it was easy to find among the other large buildings. Also, the bed was good — on the firmer side.It was also good that the bed linens were clean and the air conditioning worked properly. It was 36 degrees outside.

Cons:

The room had clearly seen quite a few days already — the flooring was coming loose, and the TV was impossible to get working. On the first evening we called a technician who also fiddled with it for ten minutes and eventually got it working. On the remaining evenings we didn't bother anymore. There was only 1 set of towels in the room, even though there were two of us... and they came to change them every day but still never realized there were two of us. We also had to ask for toilet paper ourselves. Breakfast was very poor... I don't think I've ever had such a poor hotel breakfast in my life... and yet this was supposedly a 4-star hotel. At the breakfast table they'd shove a phone under your nose so you could choose whether you wanted an egg fried on one side, an egg fried on both sides, or an omelet. The drink selection was just coffee, tea, and water... is it really that complicated to add juice as an option? The hotel happened to be under renovation, and when someone's running a jackhammer two floors above you all day long... that's awful. Luckily we were out and about a lot, but since the weather was hot, we had to spend more time at the hotel than we would have liked. So basically, this hotel's 4 stars are really more like 2 stars.

2026-07-01 • via Nuitee
A
ALEKSEY • solo_traveller • ru
10
Pros:

Расположение. Персонал. Завтраки.

Cons:

Требуется обновить номера

2026-06-30 • via Nuitee
B
B. • solo_traveller • ca
8
I wish breakfast had more choices.
Pros:

Great location
Professional staff

Cons:

Breakfast variety

2026-06-30 • via Nuitee
Абилбекова • solo_traveller • kz
7
Pros:

Расположение супер, завтрак нормальный, меня переселили на 6 этаж, дали другой номер, который чистый и уютный

Cons:

Заселили сначала на номер в 5 этаже, который оказался старым прокуренным номером, правда когда я начала жаловаться меня переселили на 6 этаж, чистые номера после ремонта, спасибо администрации

2026-06-29 • via Nuitee
A
Azamat • couple • kz
1
Cons:

В установленное время номер не был готов! Пришлось ждать. При том, что отель уточнил время заезда и всё равно не подготовили номер.

2026-06-24 • via Nuitee
G
Gulagha • couple • az
4
Pros:

Yerləşdiyi ünvan normal idi

Cons:

Otaqlar çox kirli idi,tuvalet bərbad idi.Otağımızı dəyişdirməklərini tələb etdik,qeydiyyat şöbəsi dəyişdi otağımızı yenə eyni vəziyyət idi.Çox köhnə bir oteldi.Səhər yeməyini heç bəyənmədik, üstəlik bir çay belə əlavə içmək mümkün deyildi,əlavə ödəniş tələb olunur.Verdiyimiz pulun bir qəpiyinə də dəymədi.2 gecə qaldıq deyə başqa otelə baxmadıq .

2026-06-22 • via Nuitee
Ирина • family_with_children • ru
10
Pros:

Добрый день! Приехали в Казахстан из России, чтобы показать дочери, родившейся в Казахстане, её Родину и познакомить с культурой. Расположение отеля супер удобное! Из аэропорта на ЛРТ добрались быстро. Очень удобно, что станция в 10 минутах от отеля через красивый парк. До всех нужных нам достопримечательностей доезжали легко. Так же рядом магазин Керуен и нужные нам отделения банков.
Номера новые, вид на Байтерек потрясающий! Особенно понравилось то, что в отеле мыло, гель для душа и шампунь в дозаторах! Очень удобно! В других отелях постоянная проблема с одноразовым мылом, поэтому в ручной клади везу мыло с дозатором с собой всегда. Тут даже не пригодилось)) Для меня это прям плюс! Так же из плюсов то, что вода в постоянном доступе, тоже не в каждом отеле есть. Можно самим набирать в собственные бутылочки, а так же персонал обязательно наполнит графин в номере во время уборки.
Очень красивый и уютный ресторан от отеля с таким же шикарным видом и уютной террасой. Вкусные, сытные и главное - правильно составленные тарелки на завтрак. Мы остались очень довольны и обязательно остановимся у вас снова!

2026-06-21 • via Nuitee
Павел • solo_traveller • ru
5
2026-06-18 • via Nuitee
S
Stanisa1999 • solo_traveller • ch
10
2026-06-18 • via Nuitee
Ержан • couple • kz
10
2026-06-15 • via Nuitee
D
Daulet • couple • kz
10
2026-06-12 • via Nuitee
S
Sergey • solo_traveller • kz
6
2026-06-10 • via Nuitee
S
Sebastian • couple • pl
8
2026-06-07 • via Nuitee
E
Evgeniy • solo_traveller • ru
8
2026-06-05 • via Nuitee
T
Tanla • couple • tr
1
2026-06-04 • via Nuitee
O
Oleg • couple • kz
9
Pros:

Локация

Cons:

Номера под уставшие и завтрак оставил не самые лучшие впечатления

2026-06-02 • via Nuitee
Акимжан • extended_group • kz
3
2026-05-30 • via Nuitee
M
MJ.Toffee • solo_traveller • gb
5
OK for a short stay.
Pros:

Location. Right by Baiterek tower.

Cons:

I ordered an orange juice at breakfast. They knocked on my door the next day for me to pay. Also, they fined me for some dirt on a towel which was unfair.

2026-05-30 • via Nuitee
F
Farruhjon • solo_traveller • uz
1
УЖАСНОЕ ВПЕЧАТЛЕНИЕ!
Pros:

НИЧЕГО! от слова DIPLOMAT и 4х звезд осталось только красивое название !

Cons:

как будто попал в 90е годы! Гостиница очень старая, грязная, матрасы и полотенца не менялись по моему 10 лет. Не рекомендую! Из 4х лифтов один работает как для перевозки строительного мусора так и для жителей гостиницы. в номере не работает кондиционер (по виду блока управления давно). в номере ковролан очень грязный.

2026-05-29 • via Nuitee
D
Dina • solo_traveller • kz
8
2026-05-28 • via Nuitee