Terrazas de los Andes Guest House

Looking back, I can not think of a single thing. It was perfect!

Nobody would reply to our messages, we were lost on our way to reach the hotel and nobody would reply to our messages or calls. We managed to find the « hotel » after 30 minutes of searching by ourselves.
When we arrived the staff who were at the reception barely spoke any English and we had a troubled time to communicate, even a simple question as « at what time does the breakfast start » couldn’t be understood and we had to use google translate to get an answer… The room itself would have been ok if it wasn’t for the stinking bathroom that made the whole room to stink and only with open windows it would be somewhat bearable. The next morning we wanted to ask to change our room but there was no one at the reception and as we had plans for the day we left hoping to find someone when we got back… Boy we were wrong… There was again no one at the reception… And the smell in the room from the sewage was even worse the second night! So the next morning we managed to find someone at the reception and asked to change the room. The staff seemed aware of the issue and changed us the room… My question is if they knew there was this issue why did they even put us in that room in the first place, the hotel was empty ?
Finally the cherry on the cake was that at checkout (still no one that spoke English well appeared) we were overcharged… Through our reservation in booking.com it was mentioned that the establishment’s currency was in USD so we had a price in USD and a price in EUR. When it was time to pay they gave us the price in ARS which we were unable to verify if it was correct or not… We shoes them the price we had on booking and they insisted that the correct price was the one in ARS. So we paid an equivalent amount of EUR 120 = USD 150 extra. This was roughly the equivalent of an extra night. When we raised the issue again to the property they told us the price was correct. And when we tried to raise the issue with booking.

Al llegar al hotel la persona de la recepción nos mostró el cuarto y nos dijo que nos acomodemos y que luego nos mostraría el establecimiento. Nunca volvió. Tuvimos que pedir nosotros la llave del cuarto porque tampoco nos la había dado como tampoco nos dió la clave del wifi. En el cuarto había una carta de bienvenida dirigida mi persona "y Sra." y mencionando que nos dejaban una botella de vino de cortesía para disfrutar. Mi "Sra" no existe y nunca existió; y la botella de vino nunca apareció. Evidentemente quien debía dejar la botella en el cuarto no lo hizo, Por otro lado estamos en 2026!!!, creo que el establecimiento debería abrir un poco su cabeza en relación a las diversidades y no dar nada por sentado. Muy floja, descortés, y poco empática la actitud del personal en general. Da la sensación de que falta algun gerente supervisando la hotelería

El lugar no tiene lujos y le faltan detalles importantes para un mejor confort, mas enchufes, lugar de apoyo en el baño, etc. Al ser pequeño, no tiene recepción 24hs.

Parking is located directly across the street, very convenient but lighting is limited when walking back to the hotel after dark.

Nada

Se inundó el baño pero al instante me dieron una nueva habitación

We arrived after 5:00 and there was no one around so the guard let us in. It is a small place.