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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Safety deposit box
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Tour desk
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Massage services
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Infinity pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Thermometers for guests provided by property
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Broadcast Live sport events
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Happy hour
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Television in common areas
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Free wired internet
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Snorkeling on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Water park access (surcharge)
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Beach umbrellas
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Covered parking
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Water tubing nearby
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Tropical Paradise Escape
Luxurious Accommodations: Casa de los Sueños features air-conditioned rooms with contemporary decor, mini fridges, and private bathrooms, offering a comfortable stay for guests.
Gastronomic Delights: Indulge in a culinary journey at KinHa, the on-site restaurant serving delectable American and Mexican dishes. Enjoy free Wi-Fi, captivating music, and breathtaking sea views while dining.
Island Adventures: Dive into fun with a range of activities including waterslides, snorkeling, paddleboarding, and kayaking. Explore Isla Mujeres on bicycles provided by the hotel, creating unforgettable memories on this tropical paradise.
Experience the ultimate blend of relaxation and adventure at Casa de los Sueños. Book now for an unforgettable stay!
Guests under 25 years of age will be required to post a refundable cash damage deposit at check in of $500 USD. Minors traveling with parents or guardians are exempted from this policy.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Pets
Pets are allowed on request. No extra charges.
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Parking
Free public parking is possible at a location nearby (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for US$15 per person per night when using an existing bed.
Children from 13 years old to 17 years old stay for US$27 per person per night when using an existing bed.
People 3 years old and over stay for US$75 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Todo buenísimo, limpio y bello
Todo me gustó, súper limpio, cómodo y el personal amable. La comida rica
Location was great, easy access to the beach and pool. One of the tourist attraction site was very close by. Much more quieter than the center.
Todo
Nada todo es de 10
Stayed 5 nights at Casa de Los Sueños and didn't want to leave! This boutique hotel is the perfect place to unplug, swim, and watch the waves. The food at Kin Ha was delicious and the receptionists were always very helpful (shout out to Francisco)! We went to the Playa Norte once or twice, and while the beaches there are stunning, we were happy to go back to the quiet side of the island to our cozy Casa :)
Only downside was one side of the bed was pretty hard, but the other was comfortable (two beds pushed together).
The infinity pool was beautiful and right outside our room, so swam in it at night…really nice! Kin Ha was great and practically connected-we enjoyed jumping off the pier and the good food/drinks. We like the location but is 15-20 minutes from the main north beach and food options, but the local food places nearby are all great too! Our room had a beautiful ocean view! AC was great!
The breakfast at Kin Ha didn’t open until 8, and we had to leave by then so we only got one day of the free breakfast, but it was very good:)
Beautiful ocean views from all the pools and restaurant. Quiet. Large rooms. Good food. Great service.
Bed a little hard.
Everything. Especially Carlos.
It was windy
Staff was very friendly and accommodating. They went out of their way to make sure your stay was perfect. Special shout outs to Carlos, Roger, and Jessi.
Golf cart broke down but that was a minor inconvenience.
Excellent location and staff was amazing!!!!
Very little to no hot water and water pressure
The pool area was pleasant.
The vie was nice from our room
It was a bit rundown. It needs some TLC
It was pricey for the quality
The only close restaurant plays loud music all day
Carlos the manager was friendly and helpful.
We would definitely return!
Authentic, great view, nice connect to restaurant Kin Ha.
Carlos the day hotel assistant was fabulous!
Room lacked comfort, no chairs, bedding and little thin. No outlet in the bathroom, no mirror in main bedroom.
Pool bar should be operational
One of the best locations on the island. Presidential Suite is expansive, large clean beautiful private pool, million dollar views. Staff is very friendly and professional. Included breakfast has 8-10 options and is freshly prepared and delicious.
Property is clean and well maintained but dated, kinda tired. Presidential Suite kitchen very sparsely furnished.
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