Milana Beach Resort & Spa Phú Quốc - Formely Chez Carole Beach Resort and Spa

Hotels
8.7 (141 reviews)
tổ 1 ấp 4 xã cửa cạn , Phu Quoc , vn

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Delicious food
Cons:
Maintenance issues
High restaurant prices

Categories

Cleanliness
8.16
Mentioned maintenance issues but overall pleasant environment.
Service
9.13
Staff described as friendly and helpful across multiple reviews.
Location
9.17
Beautiful and peaceful setting mentioned frequently.
Room Quality
8.62
Rooms described as lovely and well-maintained.
Amenities
8.65
Not all amenities mentioned, but decent facilities noted such as pool and beach.
Value for Money
8.61
Described as good value for the luxury provided.
Food and Beverage
8.66
Food quality noted as top-notch and a highlight of the stay.
Overall Experience
8.63
Reviewers expressed strong satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:48

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms equipped with modern amenities and free WiFi. Some rooms even feature a kitchen for your convenience.

Exquisite Dining
Satisfy your cravings with a variety of dining options including buffet, à la carte, or continental breakfast served at our restaurant offering Asian and European cuisine.

Premium Facilities
Indulge in leisure with our outdoor swimming pool, private beach area, and kids' club. Benefit from our friendly staff providing currency exchange, room service, and 24-hour reception assistance.

Experience the epitome of relaxation and luxury by booking your stay at Chez Carole Beach Resort Phu Quoc today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 141 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
D
David family_with_children gb
10
2025-09-13 via Nuitee
R
Robb family_with_children gb
9
It’s a lovely resort in a lovely country our son is going back next year which his girlfriend
Pros:

Location staff food the staff are the best

Cons:

No hand rail up to the rooms. I’m 72 years old and it was a bit tricky when it had been raining

2025-09-08 via Nuitee
Y
Yên family_with_children vn
8
2025-09-03 via Nuitee
D
Daniela couple es
10
Pros:

El apartamento es genial, las vistas, la playa, la piscina… el personal muy amable y atentos y la comida estaba riquísima!! Recomiendo mucho comer y cenar ahí. Además, tienen una perrita muy simpática que se hizo amiga nuestra y nos acompañaba todo el rato. Totalmente recomendable este resort.

2025-08-28 via Nuitee
N
Nasir family_with_children in
10
2025-08-24 via Nuitee
M
Mark solo_traveller nz
8
2025-08-23 via Nuitee
G
Guido family_with_children de
10
Entspannung pur
Pros:

Ruhige Lage, abseits vom Trubel.
Sehr freundliches und hilfsbereites Management. Sehr freundliche und sehr gute Küchenchefin.

2025-08-21 via Nuitee
N
nam solo_traveller vn
9
2025-08-19 via Nuitee
D
David family_with_children gb
10
Pros:

Peaceful and beautiful location. The staff were amazing. Food was top notch 👍
I'll be back next year.

Cons:

I made friends with the dog and broke my heart leaving her behind 😭

2025-08-18 via Nuitee
C
claudine solo_traveller fr
7
Idéal pour 2 nuits en amoureux pour le cadre
Pros:

La beauté de l'endroit, avec de très jolies chambres bungalows, très bien entretenues, jolie SDB, cadre magnifique. Très belle piscine à débordement et jolie plage de sable. Petit déjeuner très copieux et varié.

Cons:

Accueil impersonnel. Souriant mais pas communicatif! Bel endroit mais très isolé, même en scooter, loués ici plus chers que partout ailleurs, donc Grab ou taxi obligatoires pour aller faire des visites. Les tarifs du restaurant et les plats peu copieux pour le prix. A partir de 10h 01, on vous fait voir l' heure, trop tard pour rajouter du lait dans un café.... à chaque consommation prise, il faut payer immédiatement même en ayant payé d'avance 2 bungalows pour 8 nuits, comme si on allait s'enfuir sans payer ses consos!!!

2025-08-14 via Nuitee
S
Steppenwolf9999 couple de
10
2025-08-05 via Nuitee
S
Stephane young couple fr
6
This hotel could be a real paradise corner with more supportive staff training and follow-up of maintenance.
Pros:

The place is very nice and quiet. Nice pool and beautiful maintained beach compared to many other hotels on Phu quoc. The cook in charge of the breakfast station eggs and soup very pleasant and smiling.

Cons:

Lack of maintenance, shower (one door out of the two missing) and replace with a simple curtain, corrugated floor and unjoined parquet slat. When it’s raining a lot, there is a small leak coming from the roof (reported at the reception). Breakfast buffet is not kept at temperature, the Fruits should be covered cos a lot flies. The staffs restaurant not reactive, lack of training. Canoes are available unfortunately they take water.

2025-08-02 via Nuitee
M
Mohammad family with young children sa
9
Calm stay and relaxing time
Pros:

Perfect location if you are looking for a calm and beautiful beach especially ocean view villa with swimming pool. Friendly staff, I do not have breakfast but they have restaurant in resort for breakfast, lunch and dinner.

Cons:

I did not face any issues when I was there

2025-07-31 via Nuitee
I
Ian solo traveller us
10
10/10, would stay again.
Pros:

Chez Carole offers luxury at a fair price and is a great value for the money; I booked for three nights and stayed for nine; that alone speaks for itself. Outstanding staff, exceptional breakfast, beautiful beach, nice pool, cozy bungalows, comfy beds, and pillows I would have kept if I could. The restaurant is top notch, but the village is just a short walk down the beach - consult whichever map app you use - where you’ll find loads of great places to eat as well. I’ve been staying in Phu Qouc for a month and have stayed at manny places. This is one I’d come back to.

Cons:

This isn’t a negative, because it’s a part of life in Vietnam: invest in some mosquito repellant coils. You’ll need them no matter where you stay, especially in the rainy season.

2025-07-25 via Nuitee
S
Sophia family with young children cn
10
Exceptional
2025-07-25 via Nuitee
天狗 group tw
9
Everything is OK, the room facilities are OK, the beach is OK, the dinner is good, but there are too few choices for bre
Pros:

Everything is OK

Cons:

Location and breakfast

2025-07-21 via Nuitee
A
Aneesa young couple gb
10
Exceptional
2025-06-15 via Nuitee
S
Stefan young couple fr
10
Exceptional
Pros:

Excellent.

2025-06-05 via Nuitee
J
Justin young couple us
10
Exceptional
Pros:

Great

2025-06-03 via Nuitee
D
Dean young couple au
10
Exceptional
Pros:

Lovely

2025-06-03 via Nuitee