New County Hotel & Serviced Apartments by RoomsBooked

Hotels
7.8 (2336 reviews)
44 Southgte Street , Gloucester , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
Allergy-free room
Lower bathroom sink
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Clean patio
Comfortable bed
Cons:
Unclean room
Noisy environment
Understaffed service

Categories

Cleanliness
7.1
Several guests noted issues with cleanliness, mentioning unclean floors and a falling wallpaper.
Service
8.06
Some reviews expressed concern about under-staffing and lack of assistance during the stay, impacting overall service.
Location
9.6
The location received high praise, being central and convenient for various attractions.
Room Quality
7.56
While some guests found the rooms large and comfortable, others noted issues like noise, uncomfortable beds, and soft mattresses.
Amenities
8.08
Mixed feelings about amenities; some liked the bar and kitchen facilities, but concerns like power cuts were raised.
Value for Money
7.05
Guests felt that some experiences did not meet expectations given the price, especially concerning room size and cleanliness.
Food and Beverage
6.6
Limited feedback on food; concerns centered mostly on cleanliness in areas associated with food and beverage.
Overall Experience
8.37
Overall, the experience was mixed but the positive aspects like location and some amenities were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:16

Property Description

Central Location in Gloucester City Centre
Experience the convenience of staying at the New County Hotel & Serviced Apartments, just a short 5-minute walk to Gloucester Docks, City Museum & Art Gallery, and Gloucester Cathedral.

Comfortable Rooms with Modern Amenities
Relax in our rooms equipped with a flat-screen TV, tea/coffee facilities, and a hairdryer. Enjoy the simple decor and wooden furnishings for a cozy stay.

Nearby Attractions and Transportation
Explore the beauty of the River Severn and visit the National Waterways Museum within a 10-minute walk. With Gloucester Rail Station nearby, easy access to Gloucester Folk Museum and Rugby Ground is at your fingertips.

Book your stay at the New County Hotel & Serviced Apartments for a memorable Gloucester experience.

Important information:

The nearest public car park is located a 2-minute walk away on Longsmith Street and is chargeable at GBP 6 per day.

The hotel requires guests to have an official form of identification upon arrival, for security purposes.

The lead guest must be aged 18 years or older.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 2336 reviews
Cleanliness: 7.1
Service: 8.06
Location: 9.6
Room Quality: 7.56
Amenities: 8.08
Value for Money: 7.05
Food and Beverage: 6.6
Overall Experience: 8.37
G
Giles • solo_traveller • gb
9
Looking forward to my next visit 💪
Pros:

The property is in a great location for the town centre and recently refurbished the rooms are excellent

Cons:

The shower was a little tricky at first... the seagulls made an early start due to the nice weather

2026-03-21 • via Nuitee
R
Rajendra • solo_traveller • gb
10
2026-03-21 • via Nuitee
D
Danny • couple • gb
9
2026-03-19 • via Nuitee
J
Jessa • solo_traveller • gb
7
2026-03-18 • via Nuitee
A
alex • family_with_children • gb
1
Pros:

Na

Cons:

Daughter being accused of damage /hotel didn't report to booking .com or myself instead emailed daughter threatening her ,discusted

2026-03-17 • via Nuitee
R
Rajendra • solo_traveller • gb
10
Overall experience is very good. Staff is doing amazing service at the reception.
Pros:

Reception staff is very helpful, cheerful and co-operative in terms of check-in and providing facilities at the Hotel during stay.

Cons:

Cleanliness at the ground floor rooms specially C1 to C3 is need more concentration for healthy stay of guests.

2026-03-17 • via Nuitee
P
paul • family_with_children • gb
6
2026-03-16 • via Nuitee
A
Ashton • couple • gb
10
2026-03-16 • via Nuitee
F
Firman • couple • gb
6
2026-03-15 • via Nuitee
C
caroline • family_with_children • gb
9
Pros:

I had an emergency and had to stay on a couple of extra days last minute, however it was extremely busy due to Cheltenham races, the receptionist was very helpful managed to rejig things around and allowed me to stay in the same room, really appreciative.

Cons:

I didnt like that the hotel bar shuts at 11 and they wont serve drinks to residents after that time, the new inn is the same hotel chain and if someone's working at the bar they will serve you any time.

2026-03-13 • via Nuitee
G
George • family_with_children • gb
4
2026-03-12 • via Nuitee
A
Adrian • family_with_children • gb
7
2026-03-12 • via Nuitee
I
Iain Stuart • solo_traveller • gb
7
Practical and enjoyable.
Pros:

Location, courtyard, room, value

Cons:

I couldn't get the heating to work. Controls seemed very complicated and didn't match the instructions. Name of wifi network didn't exactly match the instructions.

2026-03-10 • via Nuitee
J
Jane • couple • ie
5
Would not return.
Pros:

It was convenient for us for going to Kingsholm stadium.

Cons:

The place is very run down. We had to check in at the bar(no problem with that) but the bar smelled awful,like stale alcohol. The rooms look more like hostel rooms. There was a domestic fridge along with mismatched crockery and cutlery provided.

2026-03-09 • via Nuitee
T
Toby • solo_traveller • gb
7
Overall good
Pros:

Loved the mattress however, the bed was a little curved. Had to put mattress on the floor due to bad back.
Also fire door in corridor has squeeky hinges and slams shut which I found disturbing.

Other than those, overall, a good stay.

Thank you

Cons:

Bed. Too worn. Not the mattress.
The noisy door in the corridor.

2026-03-09 • via Nuitee
S
Samantha • couple • gb
2
Absolutely abhorrent customer service, care or support with a diabolical room. This ended up marring my birthday experie
Pros:

Location was very good.

Cons:

My partner and I arrived on Monday 9th February to celebrate my birthday, excited on arrival from the train station from Birmingham. Unfortunately once we checked in we were extremely disappointed and frankly appalled by the quality of the room we were allocated (room 9) I have attached a photo above for your reference.

As this trip was intended to be my birthday celebration and we had planned to spend much of our time out exploring Gloucester for the day and night we chose not to raise the matter immediately as we did not want to overshadow the occasion. We placed our belongings in the room and left shortly afterwards, making the most of the day and was pleased with the location of the hotel.

Having accepted that we would be out for most of the evening and that the room would simply serve as a place to sleep, we expected at the very least a comfortable night’s rest. Unfortunately, not even that basic expectation was not met. We both woke repeatedly throughout the night due to the extremely poor quality of the mattress. It offered no spring, cushioning, or proper support and was unreasonably hard.

After both feeling extremely restless and exhausted, and now with pain in our lower backs we informed a lady at the service desk the following morning upon returning our key card.
It was now at this point that our jaws dropped to the floor when we found ourselves going on a goose chase by various members of staff via Roomsbooked. We initially spoke with a polite front-of-house assistant; however, she appeared unable to meaningfully address our complaint and advised that she was not authorised to offer a refund or any form of resolution. Instead, she directed me to contact a member of the Roomsbooked team directly.

I telephoned the number provided immediately, only to be told the same -that although they were sorry- no refund or resolution could be offered.

2026-03-09 • via Nuitee
K
Kerry • couple • gb
2
Very poor stay.
Pros:

There wasn’t anything to like

Cons:

Thin duvet, curtains did not meet in the middle, very uncomfortable bed, room in need of decorating.

2026-03-07 • via Nuitee
M
Matt • extended_group • gb
10
2026-03-06 • via Nuitee
S
Susan • family_with_children • gb
10
Pros:

8great

2026-03-06 • via Nuitee
J
John • family_with_children • gb
9
2026-03-06 • via Nuitee