Altos da Serra Hotel

Hotels
8.3 (472 reviews)
Av. Ivo Silveira 340 Bairro. Jardim Minuano , São Joaquim , br

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Room service
Family rooms
Pets allowed
Fax/photocopying
Tour desk
Ironing service
Private check-in/check-out
Shared lounge/TV area
Shared kitchen
See all facilities

Review Highlights

Pros:
Comfortable beds
Good breakfast
Friendly staff
Good value for money
Cons:
No elevator
Old facilities
Noise issues

Categories

Cleanliness
8.08
Guests mentioned generally good cleanliness, but some noted issues such as the odor in the bathroom.
Service
8.75
Numerous reviews highlight excellent service from staff and positive experiences.
Location
8.09
Location is noted as good but with some concerns about proximity to noisy roads.
Room Quality
7.84
Room quality described as comfortable, but some guests mentioned issues with size and old facilities.
Amenities
8.37
Amenities includes breakfast and basic needs, but limitations on air conditioning and elevators noted.
Value for Money
8.23
Value is considered good for the price, although some guests feel it could be lower.
Food and Beverage
8.68
Breakfast received high praise from multiple guests as excellent.
Overall Experience
8.35
Most guests are satisfied with their experience, considering it a good option for the cost.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:09

Property Description

Luxurious Accommodation with Scenic Views
At Altos da Serra Hotel in São Joaquim, enjoy a tranquil stay surrounded by nature. The property boasts a lush garden and a cozy shared lounge, perfect for relaxation. Step out onto the sun terrace and soak in the breathtaking views while staying connected with complimentary WiFi and convenient free parking.

Comfortable Rooms and Personalized Service
Experience comfort at its best in our well-appointed rooms featuring modern amenities such as a desk, flat-screen TV, and a private bathroom. With quality bed linen and towels provided, rest assured for a good night's sleep. Our dedicated staff at the 24-hour front desk are always ready to assist, ensuring a memorable stay.

Explore and Unwind
Whether you're here for business or leisure, Altos da Serra Hotel offers the ideal retreat. Immerse yourself in the beauty of São Joaquim and make the most of your trip. Book now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for R$ 60 per person per night when using an available extra bed.
    People 16 years old and over stay for R$ 80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 472 reviews
Cleanliness: 8.08
Service: 8.75
Location: 8.09
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.23
Food and Beverage: 8.68
Overall Experience: 8.35
A
ANGELO • family_with_children • br
10
Excelente opção em São Joaquim.
Pros:

Café da manhã.
Atendimento dos funcionários e donos.

Cons:

Gostei de tudo, mas menciono que o hotel não possui elevador.

2026-03-27 • via Nuitee
D
DAVID • couple • br
6
2026-03-27 • via Nuitee
W
Wanderlei • family_with_children • br
6
Pros:

Receptividade da Salete, limpeza, café da manhã.

Cons:

TV travando e sem os canais locais prometidos. E a falta de ar condicionado.

2026-03-25 • via Nuitee
C
Cristiane • couple • br
9
2026-03-24 • via Nuitee
E
Elise • family_with_children • br
8
Hospedagem com simplicidade, conforto e economia.
Pros:

Hotel antigo, mas bem conservado, limpo, a cama casal e o chuveiro (aquecimento central) são ótimos! Café da manhã com buffet bem completo. Tem frigobar no quarto. Funcionários atenciosos. Tem estacionamento próprio e gratuito.

Cons:

Recomendo solicitar os quartos dos fundos, pois o hotel fica em uma avenida bem movimentada. Uma luz de cabeceira ajudaria os hospedes terem melhor conforto.
O hotel não tem elevador.

2026-03-20 • via Nuitee
B
Bianca • couple • br
8
2026-03-20 • via Nuitee
E
Eliana • couple • br
10
Ficamos somente uma noite mas me senti em casa
Pros:

Muito acolhedor o chuveiro maravilhoso!!!!! Os funcionários são muito atenciosos e educados !!

Cons:

Tem escadas para chegar aos quartos !

2026-03-20 • via Nuitee
M
Matias • couple • ar
8
2026-03-16 • via Nuitee
R
Rodrigo • family_with_children • br
6
2026-03-09 • via Nuitee
D
Daniel • couple • br
7
Bom hotel
Pros:

Hotel bonito e bem conservado. O quarto era bom e a cama boa. Os funcionários prestativos e bom café da manhã. Os mascotes do hotel também são um charme.

Cons:

O quarto era de frente para a rodovia, e tinha bastante barulho de veículos durante a noite.

2026-03-09 • via Nuitee
H
Hilário Luiz • family_with_children • br
9
Pros:

Café

Cons:

Nada comentar

2026-03-09 • via Nuitee
M
Marcos • family_with_children • br
8
Pros:

Café da manhã maravilhoso, delícias de maça como suco e crispis além de bolo! Dona Sônia, um amor de pessoa, explicando coisas sobre o Hotel e a cidade.

Cons:

Estrutura um tanto antiga, algumas limitações, mas nada que comprometa a estadia!

2026-03-03 • via Nuitee
W
Wellington • solo_traveller • br
9
Excelente custo benefício.
Pros:

Localização boa e ótimo atendimento.

Cons:

Aquecedor não funcionava.

2026-03-02 • via Nuitee
P
Paulo • extended_group • br
9
2026-03-02 • via Nuitee
S
Sergio • solo_traveller • br
7
Pros:

A localização é excelente e as instalações também são boas, local bem cuidado.

Cons:

Fiquei hospedado num quarto de frente para a rua, não há vedação acústica, muito barulho e internet oscilava demais.

2026-02-25 • via Nuitee
S
suely • couple • br
10
Perfeita
Pros:

Comida caseira, atendimento do pessoal , limpeza , etc

Cons:

Nada a reclamar

2026-02-25 • via Nuitee
B
Beti Theiss • family_with_children • br
10
2026-02-11 • via Nuitee
E
Enio • couple • br
9
Pros:

Localização, atendimento, café da manhã

2026-02-11 • via Nuitee
S
Saulo • couple • br
8
2026-02-08 • via Nuitee
K
Keila • family_with_children • br
10
2026-01-28 • via Nuitee