Locke de Santa Joana

Hotels
9.4 (1375 reviews)
18 Rua Camilo Castelo Branco , Lisbon , PT

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Difficult navigation of property

Categories

Cleanliness
8.55
Some complaints about room cleanliness and service; needs improvement.
Service
10
Staff were consistently described as friendly and helpful.
Location
9.52
Great location with easy access to restaurants and attractions.
Room Quality
9.56
Rooms were described positively, particularly the upgrades and amenities.
Amenities
9.51
Wonderful facilities including dining options, albeit some confusion in layout.
Value for Money
9.04
Generally a good value, though some felt certain aspects were lacking.
Food and Beverage
9
Food quality noted positively, but breakfast options were limited.
Overall Experience
10
Overall experience was very positive with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 17:04

Property Description

Convenient Location in Lisbon

Situated only 300 meters from the center of Lisbon, Locke de Santa Joana offers easy access to the city's main attractions.

Modern Amenities

Enjoy a refreshing swim in the seasonal outdoor pool, stay fit at the fitness center, and benefit from the convenience of air-conditioned rooms and private parking with an electric vehicle charging station.

Dining and Relaxation Options

Indulge in a buffet or continental breakfast, dine at the on-site restaurant, grab a coffee at the coffee shop, or unwind with a drink at the bar. Guests can also unwind in the garden for a peaceful retreat.

To book your stay at Locke de Santa Joana and experience a blend of comfort and convenience in Lisbon, reserve your room now.

Important information:

Please note that earlier check-in or later check-out are possible upon request and for an additional charge

A weekly cleaning service is provided for stays of 7 nights or longer. Additional cleaning services can be arranged upon request for an extra fee.

The Suite Santa Joana, the Mezzanine Suites, and all rooms located in the D block (including a Convent Suite unit and some City Studios, Locke Rooms and One Bedroom Open Plan Suites) require use of stairs to access.

Dog stays: 1 dog of up to 30 kilos is welcome. Registered service animals will be permitted where notice has been given prior to arrival. Additional charges apply for dogs (excluding registered service dogs) and a completed pet waiver upon check-in is mandatory. It is your responsibility before arrival to check that dogs are permitted at the Property.

Guests are required to show a photo identification and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: 12056/ALThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 1375 reviews
Cleanliness: 8.55
Service: 10
Location: 9.52
Room Quality: 9.56
Amenities: 9.51
Value for Money: 9.04
Food and Beverage: 9
Overall Experience: 10
S
Sydney • couple • us
10
2026-09-19 • via Nuitee
S
Sydney • couple • us
10
2026-09-19 • via Nuitee
N
Natalia • couple • us
6
2026-09-19 • via Nuitee
V
Victoria • couple • ca
9
Most beautiful hotel and delicious food and drinks
Pros:

Loved Locke! I got married in Portugal and myself and the wedding party and guests all stayed here for a few days prior to and we all had the absolute best time! The hotel was gorgeous, the most beautiful I’ve ever seen! Staff was extremely helpful and the room was super pretty. We got an upgraded suite with a kitchen and large balcony in building D. The pool restaurant had great food, we loved the Kissamet bar and the speakeasy bar as well, very cool! Coffee in the morning is also great!

Cons:

Building D was horrible to get our bags in… I had multiple massive luggage’s because it was my wedding and this building had stairs after stairs with no elevators unfortunately. Very difficult but we managed. Also, we got a drink from the pool bar, pool bar closed so we went to the speakeasy bar, the guy there refused us in because he thought our drinks were from another facility and didn’t believe us when we said they’re from the pool bar. So we weren’t too happy about that. Also, not that close to downtown Lisbon, if that’s important to you.

2026-09-19 • via Nuitee
G
German • couple • ar
6
2026-09-19 • via Nuitee
D
Daniel • couple • us
4
Consider your options.
Pros:

Great location and plenty of dining options on premise. The a/c was also very strong and reliable.

Cons:

We reported mold in the shower multiple days. It was never cleaned properly. The sink in the bathroom was clogged. The pillows on the bed were old and uncomfortable.

2026-09-19 • via Nuitee
S
Serena • couple • gb
6
2026-09-19 • via Nuitee
S
Sherrine • couple • gb
10
Great hotel a must stay!
Pros:

Great staff, very helpful and wonderful amenities.

Cons:

Pool area seemed to be cramped always and the deck chairs weren’t ideal. Pool definitely seems bigger in images than in reality

2026-09-19 • via Nuitee
A
Abhith • solo_traveller • ca
6
2026-09-18 • via Nuitee
C
Colleen • couple • au
9
2026-09-18 • via Nuitee
M
Marilia • couple • br
7
2026-09-18 • via Nuitee
K
kerem • couple • tr
9
2026-09-17 • via Nuitee
J
John • couple • gb
4
Disappointing for the money paid. Restaurant staff and process quite odd and rude.
Pros:

Location good

Cons:

Very rushed experience in the hotel restaurant on first night. Almost unpleasant in their haste to serve and move us on. Unsurprisingly We didn’t go back. Also we paid for a hotel with a gym… which wasn’t open at any point during our stay, nor was there any apology. Both of us keen on daily fitness which was a key selling point of this hotel. Very disappointing.

2026-09-17 • via Nuitee
J
Jessica • couple • ie
10
A lovely stay with everything we could have wanted
Pros:

The pool

Cons:

Nothing

2026-09-17 • via Nuitee
D
Dominik • couple • no
9
Przemiła obsługa i super lokalizacja.
Pros:

Bardzo dobra lokalizacja, wygodne łóżko, jest co robić na terenie hotelu, bary restauracje etc. Pokój był dobrze wyciszon. Super obsługa i bardzo dobry kontakt to największy plus!

Cons:

Brak kawy i ekspresu w pokoju to jednak minus, długa trasa z miejsca zameldowania do pokoju, prowadząca przez patio wybrukowane kamieniem, sprawiła nam trochę problemów z ciężkim bagażem.

2026-09-17 • via Nuitee
L
Laura • couple • gb
10
2026-09-16 • via Nuitee
S
Salome • solo_traveller • pt
4
Pros:

Die Lage, das Bett, freundliches Personal, gute Klimaanlage, schönes Bad.

Cons:

Leider gab es entgegen der Angabe auf der Seite von Booking, als auch der Homepage des Hotels, nicht einmal eine Reinigung, nicht mal die Handtücher wurden getauscht. Zudem gab es (ebenfalls entgegen der Angabe) kein Zubehör für Zubereitung von Kaffee oder Tee auf den Zimmern. Auch gab es zwar eine Spülmaschine, aber kein Spülmittel. Nicht mal ein bisschen Wasser stand bereit. Das alles hat nichts mit dem Preis oder 4 Sternen zu tun.

2026-09-16 • via Nuitee
B
Benoit • couple • ca
10
C’était impeccable!
2026-09-16 • via Nuitee
C
Caoimhe • solo_traveller • ae
10
2026-09-15 • via Nuitee
G
Guido • couple • it
10
2026-09-15 • via Nuitee