Sheraton Xi'an Hotel

Hotels
•
Sheraton
8.7 (33 reviews)
No. 262 Feng Hao East Road , Xi'an , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Limited food options
Accessibility concerns

Categories

Cleanliness
9.09
The hotel is clean and well-maintained.
Service
9.56
Staff were friendly and caring, providing warm hospitality.
Location
8.1
Not easily accessible by car and requires walking to reach.
Room Quality
9.05
The standard of the room was much better than expected.
Amenities
8.08
Basic amenities available, but no restaurant on-site.
Value for Money
9.04
Good value based on level of service and cleanliness.
Food and Beverage
7.59
Limited dining options nearby; breakfast was basic.
Overall Experience
9.06
Overall, a pleasant stay with caring staff and good room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:34

Property Description

Luxurious Accommodation
Sheraton Xi’an Hotel offers air-conditioned rooms with flat-screen TVs, quality bedding, and modern amenities. Enjoy a comfortable stay with a minibar, tea/coffee facilities, and en suite bathrooms with free toiletries.

Wellness and Recreation
Indulge in relaxation at the spa, stay active at the fitness center, or challenge friends to a game of table tennis. With ample meeting spaces and banquet facilities, this hotel is perfect for both leisure and business travelers.

Culinary Delights
Savor international cuisine at Sheraton Food Street and Gate West Restaurant, or try authentic Chinese dishes at Tang Yuan Restaurant. For a more casual setting, enjoy snacks at Marco Polo Lounge. Book your stay now to experience the best of Xi’an at Sheraton Hotel Xian.

Important information:

Kids under 3 years old can enjoy free breakfast; kids between 3 and 12 years old enjoy breakfast at half price; older kids or adults are charged at full price for breakfast.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People 6 years old and over stay for CNY 320 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 33 reviews
Cleanliness: 9.09
Service: 9.56
Location: 8.1
Room Quality: 9.05
Amenities: 8.08
Value for Money: 9.04
Food and Beverage: 7.59
Overall Experience: 9.06
R
RONNIE • family_with_children • au
9
excellent value for money ( off peak period !)
Pros:

the breakfast is excellent , the restaurants there ( we try two ) made great meals and the accept discount groupon that make them a great bargain !

Cons:

the place show it's age after so many years , minor stains on the carpet and sign of patch up in the bath room but they still working fine . And the location is in a old region of the city , you can see empty buildings waiting to be demolish , not so many place to look around within 1 km .

2025-12-26 • via Nuitee
A
Ahmad Nooranee Pookhan • extended_group • mu
10
Lovely and caring staff
Pros:

Hello Sheraton Xi'an Team,

I would like to thank you all for your warm welcome and hospitality. All the staff was very lovely and caring. The standard of the room was much than expected.

Without any doubt, I would definitely recommend this hotel to anyone.

Thank you all.

Cons:

To be able to converse in English

2025-11-25 • via Nuitee
T
Teresita • couple • us
8
Pros:

Staff were friendly and helpful. The hotel is clean. Good basic breakfast.

Cons:

No restaurant. You have to go out to find a place to eat. The restaurants in the area are questionable. The hotel is not accessible by car, so you have to walk for a few minutes or a lot more depending on where your pickup is parked. No elevator. So if you have heavy luggage, tough luck.

2025-11-04 • via Nuitee
P
Pietro Enrico • family_with_children • it
10
Pros:

Hotel classico,elegante, di charme

Cons:

La doccia nella vasca

2025-10-28 • via Nuitee
M
Mian • family_with_children • pk
7
2025-10-25 • via Nuitee
M
Mohammed • solo_traveller • kz
9
Все было отлично.
Pros:

Номер чистый, матрас удобный, белье свежее. В ванной есть все базовые принадлежности. Заселение прошло быстро, на ресепшене помогли быстро.

Cons:

Кондиционер, особо не удалось температуру повысить

2025-10-22 • via Nuitee
K
kovalyov • solo_traveller • az
10
2025-08-28 • via Nuitee
J
Jeong • young couple • my
10
Exceptional
Pros:

All the staff were so kind and friendly.

2025-06-02 • via Nuitee
G
Grace • young couple • ca
8
Great Stay
Pros:

Breakfast and friendly staff

Cons:

The bath room's shower curtain needs to be replaced with a better solution, like a separate panel or something. Each time after taking a shower, the water is all over on the floor no matter how careful you are. So frustrating!

2025-05-07 • via Nuitee
C
Cuauhtemoc • solo traveller • au
8
Nice fair hotel with a good jacuzzi to relax
Pros:

It has a nice and large hot jacuzzi

Cons:

Premises feel a bit outdated (like from the 80s :)

2025-05-06 • via Nuitee
M
Md • review category business travellers • sg
9
Superb
2024-09-26 • via Nuitee
P
Peggy • young couple • nl
8
Great hotel for a good price
Pros:

The hotel was very nice. The rooms a bit outdated, especially the bathroom.
The breakfast was great, a big variation of food, European flavors but also Chinese flavors.
The hotel had a very cute doll which you could buy, a terracotta army cartoon like doll
The hotel had a Starbucks inside

Cons:

Most of the staff members do not speak English or any other lanuage than Chinese.
Not all of the staff members were willing to help you using a translation app.
The restaurant closes really early so forget about a late dinner.
The hotel was in the outskirts of Xi'an

2024-09-18 • via Nuitee
R
Ridley • solo traveller • gb
10
Exceptional
2024-08-12 • via Nuitee
A
Abdul • solo traveller • cn
8
Very good
2024-07-27 • via Nuitee
T
Tapas • review category business travellers • qa
9
All in all it was a pretty good stay
Pros:

Attention of the staffs for any matter requested

Cons:

Dinning facilities at hotel

2024-07-13 • via Nuitee
J
Jeff • solo traveller • us
9
Superb
2024-07-12 • via Nuitee
F
Fb • review category business travellers • il
9
Good option for next time
Pros:

Breakfast was good.

Cons:

The swimming pool was under maintenance for three days just at my stay.

2024-06-30 • via Nuitee
M
Mohammed • review category business travellers • ae
10
Exceptional
Pros:

It’s clean place and respectful staff.

Cons:

The spa is not working for a week.

2024-06-29 • via Nuitee
H
Halima • review category business travellers • cn
7
The service is fast.
Pros:

Overall is good

Cons:

Not at all

2024-06-25 • via Nuitee
S
Sau • family with young children • my
9
No complaints
Pros:

Very clean

Cons:

None

2024-06-24 • via Nuitee