Eltham Gateway Hotel & Conference Centre

Hotels
6.6 (1102 reviews)
1339 Main Road , Eltham , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Unclean rooms
Limited amenities

Categories

Cleanliness
3.93
Numerous complaints about dirtiness and unclean rooms.
Service
9.4
Many reviews highlighted exceptional service and helpful staff.
Location
8.44
Convenient location for many guests, close to amenities and family.
Room Quality
6.39
Some rooms are described as dated and old, yet clean.
Amenities
6.92
Some amenities mentioned as lacking, but generally acceptable.
Value for Money
5.88
Good value considering location but issues with cleanliness.
Food and Beverage
4.93
Lack of provisions like breakfast and limited kitchen amenities.
Overall Experience
6.9
Mixed feelings, with some guests happy despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:19

Property Description

Garden Oasis Retreat

Nestled on 2 acres of lush gardens, Eltham Gateway Hotel offers a serene escape with air-conditioned rooms overlooking the picturesque grounds. Enjoy your stay with modern amenities such as 32-inch flat-screen TVs and free Wi-Fi.

Convenience at Your Fingertips

Take advantage of the conference facilities for your business needs, while the free parking ensures a hassle-free stay. Explore nearby attractions like Yarra Valley Parklands and Doncaster Westfield Shopping Centre, both just a short drive away.

Renovated Comfort

Indulge in newly renovated rooms, some with kitchenettes, en suite bathrooms, and garden views. With guest laundry facilities and room service, Eltham Gateway Hotel caters to all your needs for a relaxing stay.

Book now to experience tranquility and comfort at Eltham Gateway Hotel.

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card.

If you expect to arrive outside reception opening hours, please inform Eltham Gateway Hotel & Conference Center in advance, using the contact details found on the booking confirmation.

Please note check in times are as follows:
Monday-Thursday 08:30-20:30
Friday 08:30-21:30
Saturday 09:00-22:00
Sunday: 09:30-17:00
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1102 reviews
Cleanliness: 3.93
Service: 9.4
Location: 8.44
Room Quality: 6.39
Amenities: 6.92
Value for Money: 5.88
Food and Beverage: 4.93
Overall Experience: 6.9
D
Doug • solo_traveller • au
4
2026-04-11 • via Nuitee
R
REVELL • solo_traveller • au
8
Great room
Pros:

Beautful rooms absoloutly loved them. Perfect accomadation.

Cons:

Rooms not very clean. Rubbish under bed from other people and noodles from last person on floor. No pots and pans so couldnt cook anything. No plates. Considering room was booked for 4 people ony given 2 cups and 2 small coffee cup plates, used dishwashing liquid sachet on bench.

But given this i would stay again

2026-04-11 • via Nuitee
D
Denise • couple • au
3
Not very enjoyable and just canceled my booking for next week
Cons:

There was a very strong smell in the room like some kind of incense that took 2days to dissipate. There were some noisey guests with a lot of swearing going on , someone had a large dog that lunged at my husband, although it did say no dogs . Also no room service for breakfast.

2026-04-10 • via Nuitee
M
Manisha • solo_traveller • au
1
2026-04-07 • via Nuitee
R
Ross • couple • au
8
2026-04-05 • via Nuitee
K
Khatija • solo_traveller • au
3
Pros:

It doesn’t look how it looks on the pictures
The couches were very uncomfortable

Cons:

There was network to the tv and someone kept trying to walk in without knocking

2026-04-03 • via Nuitee
D
Debbie • solo_traveller • au
7
2026-04-03 • via Nuitee
D
Denis • solo_traveller • au
7
Fit for our one night needs.
Pros:

Good value and clean

Cons:

A bit tired

2026-03-30 • via Nuitee
J
Jessica • couple • au
6
Pros:

Nice location, comfy bed, huge spa bath.

Cons:

Fairly perfunctory staff. Was greeted upon checking in by a ‘yeah?’ Shower was pretty terrible and taps leaked so had to shut bathroom door to sleep.

2026-03-29 • via Nuitee
M
Murray • family_with_children • au
4
Pros:

The location

Cons:

The bed was hard and the whole place needs an upgrade and the tv in the room didn't work n the air-conditioning didn't work properly

2026-03-29 • via Nuitee
T
TJAART • extended_group • za
10
2026-03-25 • via Nuitee
N
Nicole • couple • au
7
2026-03-25 • via Nuitee
S
Schatz • family_with_children • au
9
2026-03-23 • via Nuitee
J
Johansson • family_with_children • au
10
Pros:

We loved our room. Bed comfy and room spacious and clean. Happy customers. 😉

Cons:

N/A

2026-03-22 • via Nuitee
A
Amanda • couple • au
3
Definitely does not reflect off the photos on booking.com
Pros:

The location was easy to find.

Cons:

Cracked tiles in the bathroom that moved under foot.

The kitchenette was definitely not as pictured, just a fridge and microwave no designated table and chairs for eating as described.

The room had taped up picture frames around images on the wall.

2026-03-22 • via Nuitee
P
Prue Porter • family_with_children • au
5
Pros:

Shower was hot, bed was comfortable.

Cons:

Room Ok very dated & had a strange smell, very run down.

2026-03-22 • via Nuitee
M
Mitchell • family_with_children • au
1
Crap
Pros:

Rooms were not as described on Booking.com. Meant to be two double beds but only 1 queen. Staff were no help at all. Rooms were filthy and heard other guests complaining about cleanliness as well. Eg blood on sheets. Could not get out of there quick enough

Cons:

Everything!

2026-03-21 • via Nuitee
K
karenne • couple • au
2
Very disappointing
Pros:

Good size

Cons:

No Hot Water
No room service
i.e. No fresh towels - No bed made up - No cleaning of room (empty of bins etc)

2026-03-19 • via Nuitee
P
Paul • family_with_children • au
2
Pros:

Nothing

Cons:

Dirty, well over priced, run down property

2026-03-13 • via Nuitee
Y
yang • solo_traveller • au
9
2026-03-11 • via Nuitee