Hotel Sun Ha Bacalar

Hotels
7.9 (2141 reviews)
Av 1 Boulevard costero entre calle 12 y 14 mz13 lt11 , Bacalar , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Private check-in/check-out
Public Bath
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice pool area
Cons:
Cleanliness issues
Room humidity
Inconsistent water supply

Categories

Cleanliness
6.79
Several reviews highlighted cleanliness issues, including a lack of cleaning in rooms and problems with plumbing.
Service
8.76
The staff is consistently described as friendly and accommodating.
Location
8.8
The hotel is well-located, close to the lagoon and local attractions.
Room Quality
7.25
Rooms reportedly have issues with humidity and lack of proper amenities.
Amenities
7.78
Amenities like the pool and terrace are appreciated, but some are dated.
Value for Money
8.24
Good value considering location and available services.
Food and Beverage
7.79
Not specifically mentioned, but a standard offering for hotel guests.
Overall Experience
7.76
Overall a mixed experience with both pros and cons impacting guest enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:10

Property Description

Outdoor Swimming Pool and Garden
Hotel Sun Ha Bacalar offers a refreshing outdoor swimming pool and a lush garden, perfect for relaxation and unwinding under the sun.

Comfortable Rooms with Modern Amenities
Experience comfort in every stay with air-conditioned rooms equipped with free WiFi, flat-screen TV, and a safety deposit box for your convenience.

Exceptional Service and Biking Options
Enjoy a hassle-free stay with English and Spanish-speaking staff available 24/7 at the front desk. Explore the area with ease using the property's bike hire service.

Book your stay at Hotel Sun Ha Bacalar now to experience a perfect blend of comfort, convenience, and relaxation.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.9
Based on 2141 reviews
Cleanliness: 6.79
Service: 8.76
Location: 8.8
Room Quality: 7.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 7.76
G
Gudauske • couple • lt
6
Good place to stay
Pros:

A convenient location — cafés can be reached on foot. A beautiful view from the main terrace. There are parking spaces, which was an advantage for us. The administrator showed us the common areas while we were waiting to check in.

Cons:

The staff hardly speak English

2026-02-13 • via Nuitee
K
Kevin • couple • ca
8
Pros:

Walking distance to the town square

Cons:

Cold and not enough blankets

2026-02-13 • via Nuitee
N
Nico Alexander • couple • de
9
2026-02-12 • via Nuitee
A
Andréa • couple • fr
9
Pros:

L’emplacement, juste à côté du centre, à deux pas de la lagune, et en face du ponton ouvert au public gratuitement. L’hôtel est propre, bien décoré, et calme.

Cons:

Seul point à noter : dans les chambres à l’étage avec le toit en paille, on entend tout ce qui se passe à l’extérieur… donc attendez vous à être réveillés par les chiens, les oiseaux et les coqs !

2026-02-12 • via Nuitee
E
Elizabeth • couple • be
8
2026-02-12 • via Nuitee
A
Andrea • solo_traveller • de
8
Das Zimmer war sauber, geschmackvoll eingerichtet und mit Wohlfühlfaktor. Der Pool wurde jeden Tag gereinigt. Hab ich so
Pros:

Das Zimmer war wie auf den Fotos abgebildet. Im Gegensatz zu vielen anderen Erfahrungen in Mexico war das Zimmer nicht feucht oder schimmlig. Ich habe mich dort sehr wohl gefühlt und auch sehr gut geschlafen.

Cons:

Es gab nichts zu beanstanden.

2026-02-11 • via Nuitee
A
audrey • couple • fr
8
Pros:

Face à la lagune et proche du centre ville

Cons:

Transport bus ADO un peu loin

2026-02-11 • via Nuitee
R
Rodolfo • solo_traveller • mx
3
Confortable
Pros:

The location

Cons:

No blankets on the bed

2026-02-10 • via Nuitee
D
Dominique • family_with_children • fr
9
2026-02-10 • via Nuitee
H
henk • couple • nl
9
Heerlijk verblijf in een heerlijke omgeving
Pros:

Lokatie en kamer comfort en hotel faciliteiten

Cons:

-

2026-02-10 • via Nuitee
P
paolo • couple • it
7
2026-01-31 • via Nuitee
P
Patricia • couple • co
10
2026-01-30 • via Nuitee
E
Eline • extended_group • nl
7
Pros:

Locatie top. Goede kamer.

Cons:

Erg gehorig. Personeel start rond 6 uur en dat maakt dat je dag lekker op tijd begint.

2026-01-29 • via Nuitee
E
Elise Oeland • couple • dk
9
Rart, centralt sted.
Pros:

Central beliggenhed i roligt kvarter.
Dejligt med lille ‘privatområde’ foran værelset. Dejligt stort værelse med køleskab.
Flere af personalet er engelsktalende.
Abraham især var helt utrolig hjælpsom 🤗

Cons:

Stedet er slidt og kunne trænge til en makeover og en grundig oprydning.

2026-01-29 • via Nuitee
P
Philippe • couple • fr
8
Pros:

Très grand lit dans une grande chambre avec petit frigo mais pas de bouilloire

Cons:

Pas de vue directe sur la lagune et la terrasse est commune

2026-01-29 • via Nuitee
A
Alain • couple • ca
5
Cons:

L’hôtel manquait vraiment beaucoup d’amour, elle avait besoin de beaucoup de rénovation

2026-01-27 • via Nuitee
L
lopez ramon • couple • mx
8
2026-01-26 • via Nuitee
K
Kim • couple • nl
8
Pros:

Locatie en personeel.

2026-01-26 • via Nuitee
P
Philippe • couple • fr
5
2026-01-26 • via Nuitee
K
Kim • couple • nl
8
Mooie locatie en vriendelijk personeel.
Pros:

De locatie was super. Wij hebben zelfs een nacht bijgeboekt, omdat we Bacalar zo fantastisch vonden. Het personeel was heel vriendelijk.

Cons:

De douche is wat verouderd.

2026-01-26 • via Nuitee