Residence Les Portes du Grand Massif – Flaine

Hotels
•
Independent
5.8 (5 reviews)
Les Gérats, Rte de Flaine, Araches-la-Frasse, Arâches-la-Frasse, 74300 , Araches-la-Frasse , FR
33-0-469960404

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Children allowed
Pets allowed

Facilities

Fitness facilities
Terrace
Designated smoking area
Outdoor furniture
Elevator
Fitness facilities
Ski-in/ski-out access
Snowmobiling nearby
Ski equipment rentals on site
Free self parking
See all facilities

Review Highlights

Cons:
Poor service
Lack of cleanliness
Missing essential items
Hot water tank issues
Unresponsiveness to complaints
Disappointment

Categories

Cleanliness
4.3
Multiple complaints about the lack of cleanliness in the apartment and missing essentials like towels and bedding affected the overall rating.
Service
2.1
Extremely poor service and communication, with multiple issues such as lack of instructions, incorrect charges, unaddressed complaints, and overall disappointment.
Location
5
Specific comments about location were not provided in the review.
Room Quality
3.2
The room quality was negatively impacted by the lack of essential items, hot water tank issues, and overall disappointment with the experience.
Amenities
2.7
Amenities such as towels and bedding were not provided as expected, and the overall experience was affected by the lack of basic facilities.
Value for Money
2.2
Guests felt that the additional charges for basic amenities like towels and bedding, coupled with the poor service, did not provide value for money.
Food and Beverage
5
Specific comments about food and beverage were not provided in the review.
Overall Experience
3.2
Overall experience was marred by poor service, lack of essential items, hot water tank issues, unresponsiveness to complaints, and disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 17:06

Property Description

Convenient Ski-in/Ski-out Access: Stay right next to the slopes at this aparthotel, giving you easy access to Flaine Ski Resort.
Delicious Dining Options: Indulge in a satisfying meal at the on-site restaurant or unwind with a drink at the bar/lounge.
Comfortable Accommodations: Relax in a well-equipped apartment with a kitchen, flat-screen TV, and cozy sitting area.

Experience the ultimate ski getaway at our aparthotel, steps away from Flaine Ski Resort. Book now for an unforgettable mountain retreat.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets welcome

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

5.8
Based on 5 reviews
Cleanliness: 4.3
Service: 2.1
Location: 5
Room Quality: 3.2
Amenities: 2.7
Value for Money: 2.2
Food and Beverage: 5
Overall Experience: 3.2
N
Nathan
4
Poor service and communication
Pros:

No joining instructions were sent prior to arrival. The resort had no idea of the booking because it was a private apartment rented out on Hotels.com by another company. I had to call to get someone to tell me how to gain access to the apartment. The resort were going to charge me for parking but I showed that the listing stated parking was included. When we got into the apartment there were no towels or bedding. Had to call again. Was told that the listing stated that this was not included. That is not true. I had to go to the resort and ask to rent towels and bedding which cost an additional EU 47 and I had to pay a cash deposit (which I did not have). Then during the stay the hot water tank started making loud noises all night that kept us awake. In the morning the tank had leaked water all over the floor. I turned the electricity supply to the tank off for safety reasons. Informed the management company about the problem. They did not respond. Left very disappointed with the entire experience. This is the worst experience I have had in the many hotels.com bookings I have had over many years.

2025-02-04 • via Nuitee
F
Fintan
4
Separate building to the resort
Pros:

Be careful booking this location the room and resort were great but our building was under separate ownership which meant it was fully self catered the there were no towels no sheets for the beds only the duvet and pillows which were stained and not pleasant to sleep on. We found a cockroach in one of the kitchen appliances and there was no way of getting service from reception as they had nothing to do with the building/room. Be careful staying here

2025-01-26 • via Nuitee
M
Marie
8
Séjour agréable
Pros:

Aucun problème, séjour agréable
Par contre, un petit kit vaisselle (dosette vaisselle, éponge, serviette) serait apprécié.
Idem, un rouleau de papier WC serait également un minimum

2022-09-05 • via Nuitee
M
Marlène
6
Très décevant
Pros:

Très déçue. Manque total de ménage. Matelas taché. Toilettes dégoûtantes. Moquette pareil. Odeur d’égouts dans la chambre et le séjour car cumulus dans la chambre. Canalisations de cuisine inappropriée. Salle de bain avec morceaux de verre au sol. Séjour payé avant d’y mettre un pied et après débrouillez vous. Salon de jardin insuffisant en nombre et cassé. Description des services non conformes. Je ne recommande absolument pas.

2022-08-29 • via Nuitee
M
Martin
6
Wir nicht noch einmal.
Pros:

Man sollte unbedingt beachten, dass das App. nicht Teil des Dormio Resorts ist. Erst mit Hilfe der Rezeption haben wir die Wohnung gefunden. Die Wohnung ist groß und etwas abgewohnt.

2022-07-27 • via Nuitee