The Upper House Sapa

Hotels
8.2 (187 reviews)
12a Đường Đông Lợi , Sa Pa , vn

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location for hiking
Cons:
Cleanliness issues
Difficult access

Categories

Cleanliness
6.28
Multiple reviews mention dirtiness and issues with cleanliness, indicating a need for improvement.
Service
9.25
Staff are described as lovely and accommodating, with positive mentions of the hospitality.
Location
7.79
While the location is both beneficial and challenging (steep access), it is generally considered handy.
Room Quality
8.24
Rooms are reported as fine, with positive mentions of size and views, though some issues were noted.
Amenities
8.27
Amenities like the free breakfast and lounge are appreciated, though the photos of the pool are misleading.
Value for Money
8.73
Generally good value noted, but somewhat impacted by the cleanliness issues.
Food and Beverage
8.28
Breakfast is described as tasty and enjoyed, yet some inconsistency in offerings noted.
Overall Experience
8.75
The overall experience was positive, thanks to the location, staff, and amenities despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:27

Property Description

Scenic Location
Nestled in the captivating town of Sa Pa, The Upper House Sapa offers a tranquil escape with breathtaking views of the surrounding mountains and valleys.

Comfortable Accommodation
Guests can enjoy cozy rooms equipped with modern amenities, ensuring a relaxing stay. The private bathrooms feature complimentary toiletries and a hairdryer for added convenience.

Convenient Facilities
From the refreshing outdoor swimming pool to the attentive 24-hour front desk assistance, the hotel provides everything guests need for a memorable vacation experience.

Ready to experience the beauty of Sa Pa? Book your stay at The Upper House Sapa today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 187 reviews
Cleanliness: 6.28
Service: 9.25
Location: 7.79
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
F
fatimazahra • couple • fr
8
2026-07-25 • via Nuitee
M
Minh • family_with_children • vn
3
Rất tệ
Pros:

Thích 2 cái balie

Cons:

Bể bơi 10m2 hình ảnh lừa đảo
Hãy kiểm tra phòng mới trả tiền tránh bị lừa
Toàn chuồng chim hướng tây quá nóng quá tệ

2026-07-23 • via Nuitee
N
Nguyễn • solo_traveller • vn
7
2026-07-22 • via Nuitee
A
Abdo • solo_traveller • eg
10
Outstanding
Pros:

They have the most beautiful view in sapa , they are so helpful and always with a smile in face , very clean place and awesome vibes so relaxing , they even helped me to book my bus to ninbinh.

2026-07-22 • via Nuitee
M
michela • solo_traveller • it
8
Pros:

Camera grande e profumatissima, letto molto comodo e bagno spazioso. Il personale è venuto incontro alle mie esigenze dandomi la camera il prima possibile la mattina del mio arrivo

Cons:

Colazione con solo 2 scelte, salita davvero ripida per andare verso il centro, soprattutto quando sei carica di bagagli, ma anche senza.
Molto bella la piscina con vista montagne ma ci sono solo 4 sgabelli per appoggiarsi, nessuna sdraio o lettino

2026-07-22 • via Nuitee
T
Tilde Bødker • extended_group • dk
9
Virkelig hyggeligt ophold og venligt personale. Dejlig morgenmad leveret til værelset. Skøn udsigt over bjergene. Svimmi
2026-07-14 • via Nuitee
C
CATALINA ANA • solo_traveller • es
3
2026-07-12 • via Nuitee
P
Petra • extended_group • cz
7
Super cena-výkon
Pros:

Pokoje velké, pohodlné postele, milý personál, super snídaně až na pokoj

Cons:

V pokoji extrémní smrad zatuchliny a vlhko. Vlhko v takové míře, že jsme měly vlhké i oblečení i povlečení a peřiny. Znovu už bych se zde neubytovala, i přes nízkou cenu pokoje

2026-07-12 • via Nuitee
B
Bernhard • solo_traveller • at
2
2026-07-12 • via Nuitee
H
Hamza • solo_traveller • tn
7
Pros:

Honestly the view was good, else toilet was clean food was good

Cons:

one of the pillows had a stain on it so i used the other one thats all

2026-07-07 • via Nuitee
E
Evangeline • couple • ph
10
It was a great experience. The staffs are kind and the service is awesome
Pros:

We stayed at the 4th floor and the view is very nice. Plus the staff are friendly

Cons:

Nothing. I was satisfied

2026-07-07 • via Nuitee
L
Lisa • couple • nz
8
Friendly, clean and good location but NO pool although shown in pictures.
Pros:

Location - easy to get around, close to St Joseph’s church square so good landmark to help with knowing where you are. Walk to train street and beer street - we also ‘grabbed’ motorbikes so cheap to get around. Comfortable bed and lots of space, safe and mini fridge. It was clean and serviced well. The breakfasts were amazing!! Like a full meal - lots of options buffet style. Tom greeted you and made you feel valued, and happy to help with anything.

Cons:

I booked this hotel because in the photos it looked like it had a pool - but it does not (so hot when you arrive - like a sauna). We asked where the pool was and they said that this group own many motels under the ‘Splendid’ name, and one of them has a pool - but not this one, but they were happy to walk with us and show us where it was and we could use it - but of course we didn’t. Too hot to walk far to have a swim. So I felt like a little cheated, and misled.

2026-07-07 • via Nuitee
R
Ruben • solo_traveller • es
9
2026-07-04 • via Nuitee
A
Angelina • solo_traveller • ph
10
Pros:

Accessible to all areas, Breakfast was great. Staffs are friendly and approachable. They are trustworthy. Our room is always claen.

Cons:

None

2026-07-02 • via Nuitee
J
jean Marc • solo_traveller • fr
10
Pros:

L emplacement, le personnel, le petit déjeuner servi en chambre

2026-06-30 • via Nuitee
K
Kotchakorn Chorptham • solo_traveller • nl
9
Pros:

Relax little pool for a warm day, we used it too, only a bit pity for people staying in the room around the pool. I did keep my voice down.

Cons:

Without a taxi, walking up and down the street of the hotel can be a nightmare.

2026-06-28 • via Nuitee
T
The Wandering Ramos • solo_traveller • ae
7
Almost perfect
Pros:

Location is good just walking distance in few major tourist spot and popular coffee shop and restaurant

Cons:

Breakfast for 6 days of stay we always eat same thing every morning, then I request for something that doesn't require additional to change the wall plate I got refused

2026-06-28 • via Nuitee
S
Saniata • extended_group • ph
9
2026-06-26 • via Nuitee
B
Beverly • couple • ae
9
Great stay
Pros:

Accommodating staff. All of them specially Vu

2026-06-23 • via Nuitee
K
Katrina • couple • au
8
Pros:

It had a roof top pool and fairly central location.

Cons:

Hard for drivers to find the location. Needed better signage on main streets pointing to hotel. Breakfast started too late and due to tours missed out both days.

2026-06-21 • via Nuitee