The Upper House Sapa

Hotels
8.2 (157 reviews)
12a Đường Đông Lợi , Sa Pa , vn

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Facilities

Parking
Swimming pool
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Outdoor furniture
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Review Highlights

Pros:
Friendly staff
Good location for hiking
Cons:
Cleanliness issues
Difficult access

Categories

Cleanliness
6.28
Multiple reviews mention dirtiness and issues with cleanliness, indicating a need for improvement.
Service
9.25
Staff are described as lovely and accommodating, with positive mentions of the hospitality.
Location
7.79
While the location is both beneficial and challenging (steep access), it is generally considered handy.
Room Quality
8.24
Rooms are reported as fine, with positive mentions of size and views, though some issues were noted.
Amenities
8.27
Amenities like the free breakfast and lounge are appreciated, though the photos of the pool are misleading.
Value for Money
8.73
Generally good value noted, but somewhat impacted by the cleanliness issues.
Food and Beverage
8.28
Breakfast is described as tasty and enjoyed, yet some inconsistency in offerings noted.
Overall Experience
8.75
The overall experience was positive, thanks to the location, staff, and amenities despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:27

Property Description

Scenic Location
Nestled in the captivating town of Sa Pa, The Upper House Sapa offers a tranquil escape with breathtaking views of the surrounding mountains and valleys.

Comfortable Accommodation
Guests can enjoy cozy rooms equipped with modern amenities, ensuring a relaxing stay. The private bathrooms feature complimentary toiletries and a hairdryer for added convenience.

Convenient Facilities
From the refreshing outdoor swimming pool to the attentive 24-hour front desk assistance, the hotel provides everything guests need for a memorable vacation experience.

Ready to experience the beauty of Sa Pa? Book your stay at The Upper House Sapa today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 157 reviews
Cleanliness: 6.28
Service: 9.25
Location: 7.79
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
C
Charlie • couple • gb
7
Good for a night or two in Sapa
Pros:

Nice little hotel for a night or two in Sapa. Zan on reception was really friendly and helpful when we had to change our plans.

Cons:

Didn’t feel that clean in the rooms and the bedsheets were a bit old and stained.

2026-05-28 • via Nuitee
A
Adam • couple • au
3
Never stay at this place so many other better places
Pros:

Nothing

Cons:

Well, I’m not sure what to say other than uncomfortable, dirty, mouldy, smelly, linen not fresh not compromising.

2026-05-25 • via Nuitee
S
Sarah • extended_group • mv
8
Pros:

Excellent service by Vu, thanks!

Cons:

Cleanliness can be improve

2026-05-23 • via Nuitee
A
Alejandra • couple • ar
7
Pros:

Estuvo bien

Cons:

La ubicación. Tiene una subida bastante empinada para ir al centro.

2026-05-22 • via Nuitee
R
Reinhard • family_with_children • de
5
Pros:

Nichts, außer dem Preis.

Cons:

Alles.
Frühstück ungenießbar, Matratze bockelhart, weit weg, zierliche Frau durfte ihren 20-Kg-Koffer selbst ins 2-Stock, die Treppen hochtragen.

2026-05-21 • via Nuitee
M
maya • couple • il
3
Nice pool but wasn’t as we expected
Pros:

The staff was nice and helped us with a smile whenever needed. Pool was nice

Cons:

The room was very small (and I think smaller than written), the room and sheets weren’t very clean.
We had a problem with the door. It is close to the center but down the hill

2026-05-20 • via Nuitee
S
Sukanya • couple • th
7
2026-05-19 • via Nuitee
N
Naing NAING • extended_group • mm
9
2026-05-17 • via Nuitee
V
Valery • solo_traveller • fr
10
2026-05-13 • via Nuitee
A
Adrian • extended_group • pl
9
2026-05-13 • via Nuitee
L
Lourde Malena • couple • it
8
Excelente
Pros:

Las vistas son increíbles, la habitación super grande y la cama muy cómoda. Ellos siempre amables y serviciales.

Cons:

Tuvimos un problema con la luz que se cortaba y teníamos que largarla de nuevo.

2026-05-13 • via Nuitee
J
Jesusa • extended_group • gb
7
Value for money
Pros:

Staff trying to help as much as they can

Cons:

None

2026-05-09 • via Nuitee
A
Amy • couple • vn
10
2026-05-05 • via Nuitee
A
Amy • couple • vn
10
2026-05-05 • via Nuitee
S
Sheryl • couple • au
9
Pros:

This place is amazing value!!
Room and breakfast with a fabulous room and comes with breakfast! Did o mention the rooftop pool with a view to the mountains!

2026-05-04 • via Nuitee
T
Tepusel • family_with_children • gb
10
2026-04-29 • via Nuitee
R
ralf • solo_traveller • de
6
Für eine Nacht o.k..
Pros:

Zentrale Lage.
Freundliches Personal.

Cons:

Sehr kleines Zimmer ohne Schrank, Kühlschrank und TV

2026-04-29 • via Nuitee
T
Tarek • couple • eg
7
Pros:

The beds were so comfortable

2026-04-27 • via Nuitee
A
Alexander • family_with_children • us
10
Pros:

Views, price, customer service

2026-04-27 • via Nuitee
E
Erin • extended_group • za
7
Pros:

It had a good view and good location

Cons:

The WiFi wasn’t great

2026-04-27 • via Nuitee