Four Points by Sheraton Surabaya, Pakuwon Indah

Hotels
•
Four Points by Sheraton
9.2 (491 reviews)
Pakuwon Mall, Jalan Puncak Indah Lontar No 2 , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Variety in food options
Cons:
Limited breakfast choices
Issues with room assignments

Categories

Cleanliness
8.44
Most reviews highlighted cleanliness positively; however, there were mentions of limited space in rooms.
Service
9.91
Consistently noted as excellent across multiple reviews with praise for staff attentiveness and hospitality.
Location
9.45
Conveniently located next to a mall, positively received by guests.
Room Quality
8.9
Rooms described as clean and comfortable, but some mentioned issues with smoking rooms.
Amenities
8.93
Standard quality amenities fit for a hotel of this rating.
Value for Money
8.89
Generally received well, though some felt the breakfast options could improve.
Food and Beverage
9.44
Breakfast was highlighted positively with lots of variety, though one guest expected more options.
Overall Experience
9.61
Guests reported memorable stays with exceptional hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:22

Property Description

Luxurious Accommodation and Amenities

Four Points by Sheraton Surabaya, Pakuwon Indah, located just 11 km from Pasar Turi Train Station, offers a premium stay with air-conditioned rooms, free bikes, and an outdoor swimming pool. The hotel's 4-star rating ensures a comfortable experience with a fitness centre, business centre, and concierge service available for guests.

Delightful Dining Options

Indulge in a daily breakfast buffet with Full English/Irish or American options at the hotel's restaurant, which also serves delicious Indonesian cuisine. Special dietary needs are catered to with dairy-free, halal, and vegan menu choices.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property. Explore nearby landmarks like the Sharp Bamboo Monument and Submarine Monument, with Juanda International Airport just 21 km away.

Book your stay at Four Points by Sheraton Surabaya, Pakuwon Indah for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 726,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 491 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 9.61
H
Halim • family_with_children • sg
10
2026-06-04 • via Nuitee
J
Johannes • solo_traveller • nl
10
Zeer indrukwekkend en luxueus hotel
Pros:

Alles

2026-06-04 • via Nuitee
R
royer • solo_traveller • au
10
Excellent value location facilities and staff
Pros:

Breakfast is on its own floor. Food was delicious. Staff was attentive and had a great memory remembering my coffee orders from previous days. I was very impressed.

Cons:

A direct entrance to the hotel by car would be handy. Instead of the circling, but the stay and hotel and staff nothing very much enjoyed my time

2026-06-03 • via Nuitee
S
Stella • family_with_children • sg
9
Hospitality at best.
Pros:

The service is top notch, front office is great. the friendliness & helpfulness of the staff is commendable.

The very easy access to the shopping mall is fantastic.

The breakfast with indonesian food variety is amazing. Beautiful set up too. Can ask for delicious comfort fish soup! And i love the jamu drink options.

Cons:

Need more towels and there were only 1 set of bathrobe & room sandal in our room. Need more guide on the AC setup in the room.

2026-06-03 • via Nuitee
R
Rinny • couple • id
9
2026-06-02 • via Nuitee
F
FABRIZIA • solo_traveller • it
7
2026-06-02 • via Nuitee
F
FABRIZIA • solo_traveller • it
6
2026-06-02 • via Nuitee
D
Deasi • couple • id
9
2026-05-24 • via Nuitee
T
Taylor • couple • my
9
2026-05-23 • via Nuitee
M
Margareth • solo_traveller • na
9
2026-05-14 • via Nuitee
V
Viktor • couple • cz
10
2026-05-13 • via Nuitee
M
Mark Pirak • solo_traveller • pt
10
Pros:

Tudo

Cons:

Acesso a portaria do hotel é complicado para carros

2026-05-12 • via Nuitee
N
Nur Farrah Hamizah • solo_traveller • my
10
2026-05-11 • via Nuitee
A
Asana • solo_traveller • id
10
2026-05-06 • via Nuitee
A
amir • solo_traveller • sg
9
Friendly staffs and good breakfast spread..
Pros:

Integrated with shopping mall

Cons:

Perhaps consider providing room service

2026-05-01 • via Nuitee
P
Peter • solo_traveller • se
9
2026-04-29 • via Nuitee
D
Dedi • solo_traveller • id
10
Pros:

Good place nad value of money

2026-04-24 • via Nuitee
S
sindy • couple • id
9
Pros:

Very clean and convenient

2026-04-20 • via Nuitee
A
Andy • couple • id
10
Pros:

Excellent. The breakfast was good and a lot of varieties. Excellent service, the staff was good (Abe).

2026-04-16 • via Nuitee
H
Hathaikan • family_with_children • th
8
2026-04-10 • via Nuitee