Four Points by Sheraton Surabaya, Pakuwon Indah

Hotels
•
Four Points by Sheraton
9.2 (660 reviews)
Pakuwon Mall, Jalan Puncak Indah Lontar No 2 , Surabaya , ID

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Variety in food options
Cons:
Limited breakfast choices
Issues with room assignments

Categories

Cleanliness
8.44
Most reviews highlighted cleanliness positively; however, there were mentions of limited space in rooms.
Service
9.91
Consistently noted as excellent across multiple reviews with praise for staff attentiveness and hospitality.
Location
9.45
Conveniently located next to a mall, positively received by guests.
Room Quality
8.9
Rooms described as clean and comfortable, but some mentioned issues with smoking rooms.
Amenities
8.93
Standard quality amenities fit for a hotel of this rating.
Value for Money
8.89
Generally received well, though some felt the breakfast options could improve.
Food and Beverage
9.44
Breakfast was highlighted positively with lots of variety, though one guest expected more options.
Overall Experience
9.61
Guests reported memorable stays with exceptional hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:22

Property Description

Luxurious Accommodation and Amenities

Four Points by Sheraton Surabaya, Pakuwon Indah, located just 11 km from Pasar Turi Train Station, offers a premium stay with air-conditioned rooms, free bikes, and an outdoor swimming pool. The hotel's 4-star rating ensures a comfortable experience with a fitness centre, business centre, and concierge service available for guests.

Delightful Dining Options

Indulge in a daily breakfast buffet with Full English/Irish or American options at the hotel's restaurant, which also serves delicious Indonesian cuisine. Special dietary needs are catered to with dairy-free, halal, and vegan menu choices.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property. Explore nearby landmarks like the Sharp Bamboo Monument and Submarine Monument, with Juanda International Airport just 21 km away.

Book your stay at Four Points by Sheraton Surabaya, Pakuwon Indah for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 660 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 9.61
M
Maria Eleousia Widhi • extended_group • de
10
2026-10-16 • via Nuitee
J
Jenny • family_with_children • au
10
Convenient, value for money, amazing staff, comfortable. I would love to come back again!
Pros:

My daughter and I stayed here for 1 week.

Location is perfect above the mall with its own entrance and taxi stands in front and 10m down the path.

Staff at the breakfast buffet were amazing. The soup chefs were so nice bringing soup of the day to try at the table. Our waiters Gee And ELL were attentive and friendly making us feel special each morning. The food and drinks were delicious and there was a huge range that differed every day. A safe way to try many sweet and savoury local foods. We loved our stay so much that we extended it by another few days!

Cons:

Nothing

2026-10-14 • via Nuitee
C
Company • solo_traveller • au
10
2026-10-09 • via Nuitee
R
Rina • extended_group • id
8
2026-09-17 • via Nuitee
K
KUMALA DEWI • solo_traveller • id
9
2026-09-15 • via Nuitee
M
Muhammet • solo_traveller • tr
10
2026-09-14 • via Nuitee
D
Dhiny • extended_group • id
9
Short but excellent services
Pros:

The variety of food and it was delicious. Even I got new menu to taste from the chef

Cons:

None

2026-09-10 • via Nuitee
K
Kornel • couple • pl
10
2026-09-06 • via Nuitee
S
Shelly • solo_traveller • id
8
2026-09-02 • via Nuitee
I
Irene • solo_traveller • sg
8
Pros:

Access to mall

Cons:

Hotel needs some refurbishment

2026-08-20 • via Nuitee
K
Kirsch • family_with_children • de
10
Super tolles Hotel
Pros:

Super tolles Hotel
Einzigartiger Service mit super freundlichen Personal!
Sehr saubere Zimmer
Immer tolle Überraschungen auf Lager
Nur zu empfehlen
Direkt verbunden mit der Shopping Mall
Dieses Hotel verdient 5 Sterne 🌟 🌟 🌟 🌟 🌟

Cons:

Nichts

2026-08-14 • via Nuitee
A
ANGELINE • couple • my
10
4pts Sheraton Pakuwon Indah is the place to stay in Surabaya without a doubt
Pros:

Breakfast far exceeded my expectations. The spread was absolutely amazing and delicious. Rooftop bar was lovely in the evening, breezy, good music n good welcome drink. Location is situated in 2 malls, where everything was easy access! I definitely want to go back to this hotel again!!

2026-08-11 • via Nuitee
B
biju • couple • ca
9
Friendly staff and convenient location..
Pros:

Clean and friendly staff. Location was convenient. Will definitely stay in our future travel.

2026-08-09 • via Nuitee
J
Junwei • couple • au
9
2026-08-04 • via Nuitee
A
Abdul Rahman • couple • sg
10
2026-08-03 • via Nuitee
N
Nirisa • solo_traveller • id
10
2026-07-22 • via Nuitee
E
Elaine • family_with_children • id
9
Pros:

It's very convenient as it's very near to pakumon mall and PTC, within walking distance. It is also easy to get taxi nearby (grab and bluebird).
The staf is very friendly and the room is very clean and big and it has a good lighting, not too dim and not too bright. Bathroom is also clean and big.

2026-07-18 • via Nuitee
C
Chang Pyo • couple • kr
7
2026-07-17 • via Nuitee
C
Chang Pyo • solo_traveller • kr
7
2026-07-17 • via Nuitee
M
Mansoor • couple • in
8
2026-07-13 • via Nuitee