Arawa Park Hotel, Independent Collection by EVT

Hotels
•
Independent Collection
7.3 (3575 reviews)
272 Fenton Street , Rotorua , nz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Good location
Cons:
Cleanliness issues
Amenities lacking
Overpriced food

Categories

Cleanliness
5.88
Multiple mentions of dirty bathrooms and rooms not being cleaned properly.
Service
8.85
Staff was noted as supportive and helpful, contributing positively to the experience.
Location
8.89
Guests appreciated the good location relative to the town center.
Room Quality
7.34
Rooms were described as spacious but with some issues like poor maintenance.
Amenities
6.37
Limits on available cutlery and utensils reported; some amenities not functioning.
Value for Money
7.33
For the price, guests felt they received adequate quality, but some amenities were lacking.
Food and Beverage
6.38
Breakfast available but some complaints about overpriced food options.
Overall Experience
7.35
Guests had mixed feelings overall, with both positives and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:08

Property Description

Panoramic Views and Convenient Location
Enjoy stunning panoramic views of Rotorua's Arawa Racecourse and the city at Arawa Park Hotel, Independent Collection by EVT. Just a short drive from the city center, convention center, thermal pools, and airport, our location is ideal for both leisure and business travelers.

Comfortable Rooms and Well-Equipped Fitness Center
Relax in spacious rooms with a 50-inch Smart TV, or upgrade to a deluxe room with a private balcony. Stay active at our well-equipped fitness center to keep up with your workout routine during your stay.

Atrium Restaurant with Tranquil Ambiance
Indulge in delicious meals at the Atrium Restaurant, surrounded by a waterfall and palm trees in a tranquil courtyard setting. Whether it's breakfast, lunch, or dinner, savor a delightful dining experience during your visit.

Book now for an unforgettable stay at Arawa Park Hotel, Independent Collection by EVT.

Important information:

Please note that there is a 2% charge when you pay with a credit card. If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancelation. For more information about flexible COVID cancelation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.3
Based on 3575 reviews
Cleanliness: 5.88
Service: 8.85
Location: 8.89
Room Quality: 7.34
Amenities: 6.37
Value for Money: 7.33
Food and Beverage: 6.38
Overall Experience: 7.35
D
Debra • couple • au
10
Great location overlooking the race track
Pros:

Cleanliness Comfortable Location and receptionist was most helpful

Cons:

Just a little tired looking in apartments

2026-08-26 • via Nuitee
A
Aroha • solo_traveller • nz
1
Pros:

Bed was comfortable

Cons:

Uninviting and cold environment before entering the premises.The receptionist annoyed/angered me greatly! He was not welcoming, did not respond to me when I said hello, then I was embarrassed in front of my family firstly, for being asked to pay $100.00 security deposit for each room with a credit card ONLY, I was not aware of this, and my husband and I don't own a credit card, and do not think we have to justify ourselves for it! But he arrogantly added, with a snarky attitude "that it's included in the policy!" Assuming we should have one, and that every person reads the damn policy also or should already know of this condition! This is the first time my husband and I have booked a hotel/motel etc, and we had already prepaid for the rooms! My granddaughter offered to pay the security deposit as she could see how upset I was becoming. I intentionally made sure they refunded her money back the next day.To be more antagonizing, he arrogantly apologised to other people that were waiting behind us, while we stood there waiting for him to attend us! And give us the keys! When he finally did, he was ignorant to give us directions how or where to go to our rooms. The rooms were a decent size, I disliked the bathroom, and the shower pressure was overwhelmingly sore! Toilet facing the mirror which is unusual, and directly behind and facing the door. No cutlery other than 2 teaspoons, no dishes, cloths, tea towels, and droplets for milk? A broken bed lamp, no dehumidifier in the bathroom. We left the next day and booked into another hotel, that was a lot cheaper but excellent all round. GREATLY ANNOYED, UNIMPRESSED AND VERY DISAPPOINTED! NEVER STAYING THERE EVER AGAIN OR RECOMMENDING TO ANY HUMAN!

2026-08-23 • via Nuitee
M
Madison • solo_traveller • nz
6
2026-08-23 • via Nuitee
M
Matthew • couple • gb
1
2026-08-22 • via Nuitee
E
elisa • solo_traveller • nz
10
Pros:

The staff they all were so lovely and amazing

2026-08-22 • via Nuitee
E
elisa • solo_traveller • nz
10
Pros:

Staff

2026-08-22 • via Nuitee
P
Peter & Marian • couple • nz
6
It could have been lovely with a well chosen room. We booked for 2 nights which was going to be a well earned treat in t
Pros:

It is a good location near the CBD with good parking. Nice to be able to add breakfast or meals

Cons:

Whilst we had a large spacious room with a kitchen. The kitchen only came with 2 cups, 3 glasses and 2 tsps. Otherwise an entire kitchen with not even a plate to use. No tea towel or dish liquid to wash our cups.
We had a spa bath but the jets did not go.
The room was cold and it took some time to work out that the heat pump remotes were in the wrong rooms.

2026-08-21 • via Nuitee
E
Essa • family_with_children • ae
7
2026-08-19 • via Nuitee
A
aroha • solo_traveller • nz
10
Pros:

Everything the space

Cons:

That my view was to the main road instead of the township

2026-08-18 • via Nuitee
M
muffy • solo_traveller • nz
8
Pros:

Everything was good clean staff were friendly the only downfall there were no plates or a microwave to heat food in but overall very good and very nice

Cons:

Nil

2026-08-17 • via Nuitee
L
Lindsay • family_with_children • nc
5
Cons:

Petit dejeuner moyen ... le mettre au goût du jour serait bien

2026-08-17 • via Nuitee
S
Sheila • family_with_children • nz
10
2026-08-17 • via Nuitee
D
Deborah • extended_group • nz
8
2026-08-15 • via Nuitee
J
Joe • solo_traveller • nz
10
Pros:

The room is big and the staffs are nice.

2026-08-14 • via Nuitee
S
Sheila • couple • nz
10
2026-08-13 • via Nuitee
H
Helen • extended_group • au
8
2026-08-11 • via Nuitee
A
Alaska • couple • nz
10
2026-08-07 • via Nuitee
T
Treasure • solo_traveller • nz
10
Pros:

Awesome facilities. Great spacious room

2026-08-06 • via Nuitee
E
Emma • family_with_children • nz
3
Disappointing
Pros:

Very noisy and unclean. For the price paid, would not recommend.

Cons:

Very unclean and rooms were shabby with sparse and out dated decor. Very noisy and room service leaves your dirty dishes outside all night when they said they’d collect them. Tiles in corridor were chipped. Overall very run down and depressing.

2026-08-06 • via Nuitee
K
Kelly • solo_traveller • nz
4
2026-08-04 • via Nuitee