Arawa Park Hotel, Independent Collection by EVT

Hotels
•
Independent Collection
7.3 (3372 reviews)
272 Fenton Street , Rotorua , nz

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Good location
Cons:
Cleanliness issues
Amenities lacking
Overpriced food

Categories

Cleanliness
5.88
Multiple mentions of dirty bathrooms and rooms not being cleaned properly.
Service
8.85
Staff was noted as supportive and helpful, contributing positively to the experience.
Location
8.89
Guests appreciated the good location relative to the town center.
Room Quality
7.34
Rooms were described as spacious but with some issues like poor maintenance.
Amenities
6.37
Limits on available cutlery and utensils reported; some amenities not functioning.
Value for Money
7.33
For the price, guests felt they received adequate quality, but some amenities were lacking.
Food and Beverage
6.38
Breakfast available but some complaints about overpriced food options.
Overall Experience
7.35
Guests had mixed feelings overall, with both positives and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:08

Property Description

Panoramic Views and Convenient Location
Enjoy stunning panoramic views of Rotorua's Arawa Racecourse and the city at Arawa Park Hotel, Independent Collection by EVT. Just a short drive from the city center, convention center, thermal pools, and airport, our location is ideal for both leisure and business travelers.

Comfortable Rooms and Well-Equipped Fitness Center
Relax in spacious rooms with a 50-inch Smart TV, or upgrade to a deluxe room with a private balcony. Stay active at our well-equipped fitness center to keep up with your workout routine during your stay.

Atrium Restaurant with Tranquil Ambiance
Indulge in delicious meals at the Atrium Restaurant, surrounded by a waterfall and palm trees in a tranquil courtyard setting. Whether it's breakfast, lunch, or dinner, savor a delightful dining experience during your visit.

Book now for an unforgettable stay at Arawa Park Hotel, Independent Collection by EVT.

Important information:

Please note that there is a 2% charge when you pay with a credit card. If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancelation. For more information about flexible COVID cancelation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 3372 reviews
Cleanliness: 5.88
Service: 8.85
Location: 8.89
Room Quality: 7.34
Amenities: 6.37
Value for Money: 7.33
Food and Beverage: 6.38
Overall Experience: 7.35
J
Joy • couple • nz
7
2026-03-14 • via Nuitee
N
Niell • family_with_children • za
7
2026-03-14 • via Nuitee
A
Ale • family_with_children • ar
8
2026-03-13 • via Nuitee
D
Diane • family_with_children • nz
8
2026-03-12 • via Nuitee
M
MAURA • family_with_children • ie
8
Mary
Pros:

Lovely hotel. Great value for money.
Great location. Facilities like laundry.
Very generous sized room

Cons:

It was lovely

2026-03-11 • via Nuitee
A
Alan Simmons • couple • nz
9
2026-03-10 • via Nuitee
R
Rebecca • couple • nz
8
Great for a nights stay
Pros:

Comfortable

Cons:

Nothing to not like about the room and service

2026-03-09 • via Nuitee
D
Derek • family_with_children • au
9
Pros:

The rooms were very spacious

2026-03-09 • via Nuitee
H
Hymans • couple • au
8
2026-03-09 • via Nuitee
T
Tracey • couple • nz
8
Enjoyed
Pros:

Location

Cons:

Curtain in the room was loaded with sand flies, had to find the cleaner to get it fly sprayed

2026-03-09 • via Nuitee
T
Truus • family_with_children • nz
7
It was okay
Pros:

It was nice to stay at

Cons:

It was very loud with the machine going all the time in bathroom

2026-03-08 • via Nuitee
J
janice • family_with_children • au
7
2026-03-08 • via Nuitee
R
Roger • solo_traveller • nz
10
2026-03-07 • via Nuitee
C
coleyy • family_with_children • nz
1
Poor customer service&dusty
Pros:

Location

Cons:

Rude customer service , very dusty unclean reception..

Didn't get told or shown where to go or which floor we were on
Very poor customer service which makes a stay worse , nothing worse than not feeling welcome in a hotel as a paying customer 😕

2026-03-07 • via Nuitee
S
Stephen • family_with_children • au
8
Pros:

Close to town & highways

2026-03-07 • via Nuitee
H
Hans • couple • se
7
Lite slitet
Pros:

Prisnivå , sköna sängar

Cons:

Mer utbud till frukost

2026-03-07 • via Nuitee
K
Katrene • couple • au
6
Great potential just needs refreshing n decorating in hallways n rooms ect .
Pros:

Location was perfect , the beds were amazing n the bed linen beautiful to sleep in .

Cons:

Would have been nice to have had a toaster, a little crockery n cutlery

2026-03-06 • via Nuitee
M
Mellani • couple • nz
10
Awesome, will stay again especially because of the great customer service and free parking
Pros:

Everything, clean, spacious and very accomodating, but most of all the customer service was top tier, room service and front of house.

Cons:

Nothing, I would stay again.

2026-03-06 • via Nuitee
T
Tanara • couple • nz
8
2026-03-05 • via Nuitee
K
kelvin • family_with_children • au
10
Pros:

Great value for money.

2026-03-04 • via Nuitee