Charming En-Suite in London

Everything

We were very disappointed with our stay. It wasn’t clean, the toilet lid was broken, and the bed was extremely uncomfortable with only a thin duvet and one flat pillow per person. The overall atmosphere didn’t feel safe at all. At one point, people were struggling to get in the front door for around 30 minutes – they didn’t seem to have a key and were putting their hands through the letterbox. Naturally, we didn’t open the door to strangers, which made us feel even more uneasy. It was also very noisy, with people shouting and walking around loudly. We didn’t feel safe enough to use the shared kitchen, so we avoided it altogether. Overall, it was a stressful and unpleasant experience.

The room hasn’t been cleaned after the previous guests and no help from the owners. Had to go and book another hotel

They only give you the address 10min before check in. Impossible to talk to anyone from the accommodation. Mattress is horrible! Way too expensive too

Pretty much everything

Absolutely disgusting. We arrived 1.5hrs after check in time expecting our room to be ready - it was not. Bed unmade, sheets unchanged, duvet on floor, STAINS on the sheets possibly fasces who knows, rubbish everywhere, wet towels, leftover kebab, it stank and was vulgar. We contacted the property and were told lies about the cleaners whereabouts. 3 other guests had similar issues with disgusting dirty rooms, no keys in the lock box, and lack of communication from staff.
I showed one of the other guests the pictures of my room, to which he responds ‘that’s the room they put me in YESTERDAY in the exact same state’. He showed me timestamped proof that it was the same room 24hrs before, he ended up getting a different room to stay in after complaining. This means that they knew about the state of our room over a day prior to our arrival, did not clean it, and KNOWINGLY put is in this room. At first I believed perhaps it was a genuine mistake the cleaner had missed our room or something, but after finding out this it was clear they do not care about their guests one bit.

The whole situation was incredibly dodgy, after speaking with the other guests it’s clear we had all been told different things all of which were lies, and that this is clearly some sort of scam and not a genuine business.

DO NOT STAY HERE.

there was human faeces on the bedsheet, diabolical!!

He said he wasn’t able to host me which is fair enough however he sent me a text saying to apply for a refund I’ve tried for several days to get a £70 refund back and he’s been ignoring me, the cleaner that works for him is rude and she’s a thief

When we arrived at the room, everything looked clean at first glance, but upon closer inspection, it clearly hadn’t been properly cleaned. The floor was dirty. We looked for slippers, but there weren’t even any disposable ones available. The bed was messy and not properly made, and we found several hairs on the table and the floor.

The bed wasn’t made properly at all—not even the duvet cover had been ironed. Everything was wrinkled, giving the impression that it had just been neatly re-made after the previous guests without actually being changed.

In the bathroom, there were no basic toiletries—just a hairdryer, a half-used shower gel, and one and a half rolls of toilet paper. The kitchen area was completely empty—no scissors, not even a single cup. We had to go to the store and buy basic necessities ourselves, which was an extra cost.

The host’s attitude wasn’t the best either. When we asked for a broom so we could at least clean the floor ourselves and walk around in socks, we were refused. Instead, we were sent a video from the cleaner where everything looked fine from a distance, but it didn’t show the full reality. The host said the cleaner would come the next morning, but we explained we just needed a broom and would clean ourselves—still, nothing was provided.

Eventually, the cleaner did come, but not in the morning—around 5 PM—by then, we were resting and declined the service.

Overall, not the best experience. Quite disappointing and uncomfortable.

It wasn't clean, and there was no shampoo provided only a shower gel. Walls are thin, and couldn't even initially access the property as it was locked from the inside. The locks are fidgety and don't open properly. Might as well not use the pillows as they are thinner than the shirt I was wearing!

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