SureStay Plus by Best Western St. James Donaldsonville

Hotels
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SureStay Plus Hotel by Best Western
7.7 (80 reviews)
10441 Highway 70 , Saint James , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Comfortable beds
Good location
Clean and comfy rooms (for some guests)
Friendly staff
Good value for money
Breakfast available
Cons:
Towels missing or insufficient
Inconsistent housekeeping
Security concern with door
Unorganized management/service
Double charge / refund problems
Thin blankets
Breakfast described as a bit light by some

Categories

Cleanliness
7
Mixed reports: some guests praised clean, comfy rooms while others reported unmade rooms and missing towels on multiple days.
Service
6.8
Mixed service sentiment: staff described as nice and customer service noted positively by some, but multiple complaints about organization, towel delivery and a double-charge/refund issue.
Location
9
Positive: location described as great by a guest.
Room Quality
9
Generally positive: rooms described as spacious, beds comfortable and rooms comfy, with a minor complaint about thin blankets.
Amenities
6
Negative issues noted: towels often missing or insufficient, thin blankets and a reported security concern with the door being easily opened.
Value for Money
8.5
Generally positive value comments (very good value, reasonable price) but tempered by an instance of being charged twice and delayed refund.
Food and Beverage
7.7
Mixed: breakfast described as 'ok' with standard items; one guest found the breakfast a bit light.
Overall Experience
7.6
Mixed overall: several guests had good stays and noted value and friendly staff, but operational problems (housekeeping, towels, billing) led some to say they would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Modern Amenities - Enjoy free WiFi, flat-screen TVs, and air conditioning in all guest rooms.

Convenient Facilities - Benefit from free private parking, a business centre, and a 24-hour front desk for all your needs.

Explore the Area - Let our tour desk guide you through the best attractions the area has to offer during your stay.

Book with us at SureStay Plus by Best Western St. James Donaldsonville for a comfortable and convenient stay in Donaldsonville.

Important information:

This property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 80 reviews
Cleanliness: 7
Service: 6.8
Location: 9
Room Quality: 9
Amenities: 6
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 7.6
P
Paul • couple • nl
5
We komen hier niet meer terug
Pros:

Ruime kamer

Cons:

Van 3 dagen, waren er 2 geen handdoeken op de kamer, zelf opgehaald bij receptie
Op 2e dag was ook de kamer niet opgemaakt.
Hotel deur is zonder sleutel te openen, door lichte druk tegen de deur.
Ongeorganiseerd

2026-10-26 • via Nuitee
B
Bruno • family_with_children • fr
8
Pros:

Hotel correct, petit déjeuner un peu léger.

2026-10-25 • via Nuitee
V
Vincent • solo_traveller • us
10
Pros:

Location was great for me but I didn't have time to eat breakfast

2026-10-22 • via Nuitee
T
Tysheauna • solo_traveller • us
8
2026-10-20 • via Nuitee
R
Richard • couple • us
8
2026-10-16 • via Nuitee
L
Latoya • solo_traveller • us
8
Pros:

Customer service

2026-10-09 • via Nuitee
R
Rashaan • solo_traveller • us
8
2026-10-08 • via Nuitee
H
Heather • couple • us
8
2026-09-10 • via Nuitee
M
Michelle • solo_traveller • us
6
2026-09-08 • via Nuitee
J
Jasmeka • couple • us
10
2026-08-02 • via Nuitee
B
Brister • solo_traveller • us
1
Pros:

That the staff was nice

Cons:

They would only leave enough towels for one person when there was two of us both nights. And that after charging my bank card and not refunding my 146.00 before having my husband pay again. So we paid twice for that weekend..

2026-07-23 • via Nuitee
D
Dewayne • couple • us
8
2026-07-01 • via Nuitee
A
Akaijah • couple • us
10
2026-06-05 • via Nuitee
E
Edgar • solo_traveller • us
8
Pros:

The bed was comfortable not to soft or hard. The room was clean, breakfast was ok with scrambled eggs, sausage, toast, yogurt, cold cereal or a waffle.

Cons:

The thin blankets.

2026-06-04 • via Nuitee
R
Rosangela • couple • us
6
2026-05-31 • via Nuitee
D
dorota • couple • us
8
Good stay.
Pros:

Very good value for the money, very reasonable price. Clean and comfy room.

2026-05-24 • via Nuitee
G
Gaines • solo_traveller • us
7
2026-05-22 • via Nuitee
H
Harmon • solo_traveller • us
8
2026-04-16 • via Nuitee
M
Marie-Claude • couple • ca
6
2026-03-30 • via Nuitee
S
Samu • family_with_children • fi
9
2026-03-29 • via Nuitee