Serenata San de Hanoi Hotel

Hotels
9 (1055 reviews)
25 Ngõ Trạm , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Cleanliness issues
Room size discrepancies

Categories

Cleanliness
8.21
Some reviews mention cleanliness issues, though many guests found the hotel generally tidy.
Service
9.68
Guests praised the staff as exceptionally helpful and accommodating.
Location
9.72
The hotel’s location is frequently described as fantastic and within walking distance to major attractions.
Room Quality
8.17
Rooms described as comfortable but some were smaller and lacked features like windows.
Amenities
9.2
Amenities provided were generally well received, contributing positively to guest experiences.
Value for Money
9.16
Overall value perceived as excellent based on services and amenities.
Food and Beverage
8.71
Breakfast received positive mentions, though a review noted the temperature was not ideal.
Overall Experience
9.18
Overall, guests expressed very positive experiences during their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:01

Property Description

Convenient Location in Hanoi

Luxurious Amenities

San Hanoi Hotel in Hanoi offers a blend of comfort and convenience. With air-conditioned rooms, free WiFi, and a restaurant serving various cuisines, guests can indulge in a relaxing stay. The hotel's terrace provides a serene spot to unwind, while the bar offers a perfect setting to socialize.

Personalized Services

Guests can enjoy room service, a 24-hour front desk, and currency exchange facilities. The rooms are elegantly furnished with modern amenities like a flat-screen TV, a desk, and a private bathroom with complimentary toiletries. The daily breakfast options cater to diverse preferences, ensuring a delightful start to each day.

Proximity to Attractions

Located near iconic landmarks like St. Joseph Cathedral and Hoan Kiem Lake, San Hanoi Hotel is ideal for travelers interested in exploring the city. The paid airport shuttle service adds to the convenience, making it a top choice for a memorable stay in Hanoi.

Ready to experience luxury and comfort at San Hanoi Hotel? Book your stay now for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1055 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 8.17
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.18
D
Dilip • solo_traveller • au
9
Pros:

Location

Cons:

N/A

2026-04-23 • via Nuitee
D
Dilip • solo_traveller • au
9
Pros:

I had a great stay at Sereneta Hotel in Hanoi. The place was clean and well-kept, the staff were incredibly friendly, and the location was perfect for exploring the city. I’d definitely stay again.

Cons:

N/A

2026-04-21 • via Nuitee
Y
Yoko • extended_group • au
10
Pros:

Good

2026-04-20 • via Nuitee
E
Emma • solo_traveller • nz
9
Pros:

Great location. Very friendly staff - extremely helpful. Great breakfast (and for the kids too). Would definitely stay here again.

Cons:

Nothing to add here! It was everything we needed.

2026-04-15 • via Nuitee
K
Klaus • couple • de
10
Perfekter Aufenthalt
Pros:

Die Lage war perfekt, das Personal sehr aufmerksam und hilfsbereit

Cons:

Alles schön

2026-04-12 • via Nuitee
B
Brianna • couple • ca
9
Would stay again!
Pros:

The staff are amazing, super friendly and willing to help with whatever they can. Very good breakfast buffet left satisfied every morning.

Cons:

If I had to say anything negative it would be the beds are firmer than I’m used to.

2026-04-11 • via Nuitee
A
April • couple • au
8
This hotel tries to make your Vietnam trip memorable and they didn’t have to try hard. They are helpful with everything.
Pros:

Staff were amazing, Julie and Ellie are wonderful and I forgot her name but the little young girl at breakfast. Breakfast was great a choice of different foods. The bed was huge. So close to train street.

Cons:

Can’t think of anything bad about this place.

2026-04-11 • via Nuitee
A
Alberto • couple • cl
8
Excelente ubicación y desayuno
Pros:

Muy buena ubicación, con salida a dos calles diferentes y cerca de la calle del tren. Personal muy amable y desayuno espectacular. Volveríamos felices.

Cons:

Un poco de olor a humedad en la recepción, pero tenían deshumificadores para solucionarlo. El huésped de al lado era muy ruidoso y se pasaba todo el ruido por la puerta que unía las habitaciones (estaba cerrada obviamente, pero se pasaba el ruido).

2026-04-10 • via Nuitee
H
Howard • couple • au
8
Very happy in Hanoi
Pros:

Aimee, Ellie, Julie, Phoenix all helped so much - eg. Ellie paid for our visa when card did not work (we paid her back of course), plus ordering stuff to receive before we arrived.
They were good, because they came across as natural, interested and not pushy - eg. not saying ‘Oh please remember my name is …’ all the time.
Location fantastic, central, proximal.
Breakfast VPG, especially coffee and omlettes.
Bed mattress very comfortable.

Cons:

The building seemed a bit worn, in spite of tasteful decor.
Airconditioning was a bit noisy at night.
Breakfast buffet was various, tasty but same every morning.
Fabric upholstered chairs on balcony (for years?) were pretty dirty from itinerant air pollution.

2026-04-05 • via Nuitee
F
Franziska • couple • de
10
2026-03-28 • via Nuitee
S
Salvatore • couple • au
10
2026-03-27 • via Nuitee
I
Ilona • couple • hu
10
2026-03-25 • via Nuitee
H
HSIU FENG • couple • tw
10
2026-03-25 • via Nuitee
L
loxodrome • couple • us
7
Pros:

Superior staffing. Good breakfast.

Cons:

Uncomfortabke spring mattress bed and a funky smell in a room with no windows..

2026-03-24 • via Nuitee
R
rruizperez • couple • es
8
2026-03-22 • via Nuitee
P
PAULINO • solo_traveller • be
9
Great value for money
Pros:

Close of everything you need. A great staff, polite and helpful. Great breakfast with western options. Definitely a place to stay.

Cons:

The mattress is too soft for me. Except for that, everything was ok.

2026-03-18 • via Nuitee
M
Monicca Koko • couple • za
8
2026-03-17 • via Nuitee
A
alicia • couple • fr
9
Cours mais très professionnel
Pros:

Clean

Cons:

Ras

2026-03-17 • via Nuitee
C
Carlos • couple • br
10
Cordialidade e simpatia
Pros:

Tudo, nunca fomos tão bem recebidos em um hotel. Simpatia e cordialidade, a equipe é muito prestativa e atenciosa. Café da manhã excelente, com muita variedade. Quarto confortável e excelente localização

Cons:

Nada

2026-03-15 • via Nuitee
M
Milinka • couple • gb
8
Pros:

Staff and accommodation were great.
Very central.

2026-03-12 • via Nuitee