Urban Puebla by Grupo Amber

Hotels
9.1 (114 reviews)
1 Calle Cholula 10, Col. La Paz 72160 Puebla Puebla Puebla, Mexico , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Luggage storage
Non-smoking throughout
Private parking
Sun terrace
See all facilities

Review Highlights

Pros:
Location
Friendliness of staff
Cleanliness
Cons:
Noise from other guests
Privacy issues
Inconsistent room amenities

Categories

Cleanliness
8.68
Cleanliness is mentioned positively, but some reviews indicate issues with noise that interrupted the cleanliness experience.
Service
9.65
The service was described as friendly and helpful in multiple reviews.
Location
9.69
Location was frequently praised for its convenience and proximity to attractions.
Room Quality
8.14
Room quality suffered due to noise complaints and some issues with amenities.
Amenities
8.67
Basic amenities provided but lacking in some areas, like the absence of bedside lights.
Value for Money
9.13
Value for money reflected in clean accommodations but influenced by the noise and service shortcomings.
Food and Beverage
9.18
Food and beverage services not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.65
Overall experience is positive despite some noted concerns regarding noise and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:45

Property Description

Prime Location in Puebla
Urban Arkana in Puebla offers a prime location, with key attractions like Acropolis Puebla and Estrella de Puebla just a few kilometers away. The hotel is also conveniently close to Biblioteca Palafoxiana, Puebla Convention Centre, and International Museum of the Baroque.

Comfortable Rooms and Helpful Staff
Each room at Urban Arkana is equipped with a desk, flat-screen TV, and a private bathroom for your comfort. The attentive staff, fluent in English and Spanish, are available 24/7 at the reception to assist you with any inquiries or requests.

Near Major Stadiums and Airport
Sports fans will appreciate the proximity to Cuauhtemoc Stadium and Puebla Metropolitan Arena. Additionally, the hotel is just a short distance from Hermanos Serdán International Airport, making travel convenient for guests.

Book your stay at Urban Arkana for a memorable experience in Puebla.

Important information:

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 114 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.65
R
RODRIGUEZ L • family_with_children • mx
9
2026-08-21 • via Nuitee
M
Mauricio • couple • mx
8
2026-08-18 • via Nuitee
I
Israel • couple • mx
5
Comodidad parcial
Pros:

La limpieza

Cons:

Que esta muy cerca de recepción, se escucha todo el sonido de las personas que están en esa zona hasta el cuarto, al ser el paso al resto de cuartos se escucha de igual forma todo el ruido

2026-08-17 • via Nuitee
R
RODRIGUEZ L • family_with_children • mx
9
2026-08-12 • via Nuitee
E
Emiliano • solo_traveller • mx
10
Pros:

En general todo la verdad

Cons:

Las almohadas no estaban muy bien, generan dolor de cuello

2026-08-10 • via Nuitee
R
Rocio • solo_traveller • mx
9
2026-08-10 • via Nuitee
A
Arroyo • solo_traveller • mx
10
2026-08-09 • via Nuitee
K
Karla Michelle • solo_traveller • mx
10
2026-08-08 • via Nuitee
L
Leonardo • solo_traveller • mx
10
2026-07-24 • via Nuitee
J
Jorge CR7 • solo_traveller • mx
10
Pros:

El diseño y la ubicación

Cons:

La puerta del baño transparente que deja entrar la luz por las mañanas

2026-07-20 • via Nuitee
M
Mohammed • couple • fr
6
Pros:

Bon rapport qualité prix pour séjour court 1-2 jours

Cons:

Bruit du frigo, mal isolé.

2026-07-19 • via Nuitee
M
Marco Antonio • solo_traveller • mx
10
Pros:

relación precio-beneficio

Cons:

q no tiene aire acondicionado

2026-07-15 • via Nuitee
Z
zarate • solo_traveller • mx
10
Muy bien si regreso
Pros:

Atención y limpieza

Cons:

Poco estacionamiento
Pero yo si encontre

2026-07-12 • via Nuitee
C
Cristian • couple • us
9
Pros:

Instalaciones, el lugar , lugar discreto

Cons:

La actitud del personal fue muy negativa, cero empatía, te molestan mucho por mensajes de texto

2026-07-09 • via Nuitee
C
Cristian • couple • us
10
Pros:

Lugar y espacio

Cons:

El personal se portó muy grosero esta ves

2026-07-09 • via Nuitee
C
Cristian • couple • us
9
Pros:

Lugar discreto, silencioso y amplio

Cons:

El personal fue un poco molesto y con una actitud mala

2026-07-09 • via Nuitee
L
León • couple • mx
10
2026-07-07 • via Nuitee
C
Chumacero • couple • mx
8
Pros:

En la habitación, me encanto la regadera, muy buena presión, y la decoracion de las áreas comunes son muy relajantes

Cons:

El la habitación, me hubiera justado contar con otra silla y una banca en el vestidor

2026-06-22 • via Nuitee
J
Jorge luis • solo_traveller • mx
8
Pros:

Excelente lugar, Excelente vista, y buen trato

Cons:

Había un ruido raro en mi habitacion que no me.dejo dormir.

2026-06-04 • via Nuitee
L
León • couple • mx
10
2026-06-01 • via Nuitee