Ocean Stays by Smart Welcomes

Hotels
7.9 (804 reviews)
218 Citadel Road , Plymouth , gb

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Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
Contactless check-in/check-out
Smoke alarms
Free wired internet
Internet access
Covered parking

Review Highlights

Pros:
Clean and comfortable rooms
Good location
Cons:
Unclean rooms
Poor service consistency

Categories

Cleanliness
5.73
Multiple reviewers mentioned unclean rooms and issues with dust and maintenance.
Service
9.2
While some guests experienced slow service, others found staff helpful and polite.
Location
9.24
Positive feedback on the location being ideal for various attractions.
Room Quality
7.69
Rooms were described as comfortable, though some issues like broken items were noted.
Amenities
7.72
Amenities like kitchenettes and clean facilities were appreciated, but some were lacking.
Value for Money
8.18
Value was seen as good due to the price, despite some concerns about cleanliness and service.
Food and Beverage
7.73
Limited reviews on food and beverage, but the presence of kitchenettes was noted.
Overall Experience
7.7
Mixed experiences but overall positive sentiments about staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:52

Property Description

Convenient Location
Located just steps away from Plymouth Hoe and Plymouth Pavilions, Ocean Stays Hotel, Plymouth offers a prime location for exploring the city. With key attractions like Cathedral Church of St Mary and St Boniface within walking distance, guests can easily immerse themselves in the local culture.

Comfortable Accommodations
Each room at Ocean Stays Hotel is thoughtfully equipped with modern amenities such as free WiFi, a flat-screen TV, and a private bathroom stocked with complimentary toiletries. Select rooms even feature a convenient kitchenette, providing extra comfort for longer stays.

Nearby Attractions
Explore popular nearby destinations like Cotehele House and Looe Golf Club, offering guests the opportunity to experience the rich history and natural beauty of the region. Plus, with Newquay Cornwall Airport just a short drive away, traveling to and from Ocean Stays Hotel is a breeze.

Ready to experience comfort and convenience in the heart of Plymouth? Book your stay at Ocean Stays Hotel now!

Important information:

Please note that the rooms are located on upper-level floors with no elevator access.

In order to complete the self-check-in process, guests are required to complete an online check-in form and provide a valid ID before arrival.

This property does not feature a reception desk on-site.

This property offers self-check-in via lockbox.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

7.9
Based on 804 reviews
Cleanliness: 5.73
Service: 9.2
Location: 9.24
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 7.7
P
Philip
10
Practical stay for us both
Pros:

Convenient location and what we needed for an overnight stay. The property was quiet & room was comfortable.

2025-02-11 • via Nuitee
L
Leo
2
Pros:

I turned up to the property and I didn’t get my confirmation code and I was outside for a hour trying to get in and I ended up booking another hotel because I couldn’t get in to the property

2025-02-06 • via Nuitee
F
Finn
6
Pros:

Nice enough room and facilities but absolute nightmare to check into, myself and 2 other guests found ourselves outside in the rain with our bags filling out a form and waiting for confirmation before we got access to the building.

2024-11-14 • via Nuitee
N
Nancy • family
8
Pros:

Was a bit worried about having no reception but everything went well and the room was very good and not expensive

2024-06-27 • via Nuitee
F
finn • partner
4
Pros:

We liked the room itself - comfortable bed, decent amount of space and tidy bathroom. Unfortunately, this satisfaction didn’t last long; the room didn’t include the pod-style coffee machine that was advertised, there was no shampoo/conditioner in the shower, we were provided 2 full sized towels with visible stains on them and were disappointed with a basement room after paying for the ‘King room” which was advertised with photos of a much nicer room upstairs. Also worth mentioning, 1 night into our stay, the included Netflix account with aptly named profile “Whoever is staying here plz use this one” stopped working citing “This TV isn’t part of your Netflix household”. The rooms are not soundproofed nearly enough; we heard people walking up and down the stairs late at night, arguments in other rooms and the door swinging shut at the top of the stairs (who decided to omit a soft-close mechanism in a property with such sub-par soundproofing??)

The location of the property however, was tremendous; a short walk from the Hoe, City centre and Walkabout bus stop.

Would not consider staying with this chain again, they don’t stack up compared to Marriott hotels like Moxy and are of a similar price. Overall, fairly disappointing.

2024-02-05 • via Nuitee