Serela Riau by KAGUM Hotels

Hotels
6.2 (54 reviews)
Jl. RE Martadinata ( RIAU ) No.56 , Bandung , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Front desk (limited hours)
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Pros:
Strategic location
Good food nearby
Cons:
Small room
Unclean towels

Categories

Cleanliness
4.8
Handuk kurang bersih.
Service
6.3
Standard service quality for a hotel of this rating.
Location
8.3
Lokasi strategis, mau ke cihapit dekat, mau ke riau dekat, banyak resto enak.
Room Quality
5.3
Kamar sempit.
Amenities
6.3
Ada circle K jg.
Value for Money
5.8
Standard quality for this hotel tier.
Food and Beverage
6.8
Banyak resto enak.
Overall Experience
6
Average experience based on various factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:40

Property Description

Convenient Location and Nearby Attractions
Grand Serela Bandung, located in the heart of Riau district, is just a stone's throw away from the Geological Museum and Jalan Riau shopping area, offering easy access to various attractions and shopping opportunities.

Relaxing Spa and Family-Friendly Amenities
Unwind and pamper yourself at the hotel's spa or enjoy quality family time at the children’s play area. The karaoke facilities add a fun touch to your stay, ensuring entertainment for guests of all ages.

Comfortable Rooms and Business-Friendly Services
With free internet access, city views, and modern amenities like flat-screen TVs, the simply decorated rooms at Grand Serela provide a comfortable retreat. Business travelers will appreciate the business center and services like ironing, dry cleaning, and babysitting.

Experience the perfect blend of comfort and convenience at Grand Serela Bandung. Book your stay now for a memorable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

6.2
Based on 54 reviews
Cleanliness: 4.8
Service: 6.3
Location: 8.3
Room Quality: 5.3
Amenities: 6.3
Value for Money: 5.8
Food and Beverage: 6.8
Overall Experience: 6
S
Sakran • family_with_children • my
4
2026-03-13 • via Nuitee
N
Nandang • solo_traveller • id
9
2026-01-23 • via Nuitee
D
Daisy Ratna • family_with_children • id
8
2026-01-20 • via Nuitee
T
tina • solo_traveller • id
1
I dont want to stay there anymore
Pros:

Location near everywhere

Cons:

Room Dirty, difficult parking, ragged towel

2026-01-12 • via Nuitee
T
tomi • couple • id
5
Pros:

Lokasi strategis, mau ke cihapit dekat, mau ke riau dekat, banyak resto enak
ga susah klo mau cari makan tinggal jalan kaki
ada circle K jg

Cons:

kamar sempit, handuk kurang bersih

2026-01-05 • via Nuitee
S
Sheikh Shafiqul • couple • bd
3
Poor hotel
Pros:

Is ok

Cons:

Service

2025-12-03 • via Nuitee
M
michell • family_with_children • id
7
2025-10-22 • via Nuitee
O
Othman • family with young children • my
9
Superb
2025-06-15 • via Nuitee
R
Rahel • family with young children • id
8
Overall, we do love the hotel because its big room, location, very friendly staff, affordable price
Pros:

Good location. Good room. Good price

Cons:

The toilet is old model and parking are is too small. It's difficult to find parking, especially in high season

2025-04-12 • via Nuitee
E
Edwin • young couple • id
6
Not satusfied with the room and cleanliness of toilet
Cons:

The room were atating has AC leakage and the water drops on the floor causing inconvinience. Have been reported to receptionust and ask for a room replacement,but instead they try to fix it. 2nd night the problem occurs again then only we moved to a better room. Also the toilets bowl is not clean.

2025-02-10 • via Nuitee
F
Fadia • solo traveller • id
1
Dont bother, even if you’re thinking im saving money it’s only for a while…dont. Better book elsewhere.
Pros:

None…old and musty smell. There was creepy guys lounging around the stairs as well. Mind you it was pas midnight.

Cons:

Old, musty smell. They did not even clean properly, there was a shirt on the cupboard. Creepy guys at the stairs maybe make use of the wifi dont know. So weird, i was out in an hour. You can also hear next door’s couple laughing.

2024-11-24 • via Nuitee
S
Suraya • family with young children • my
6
disappointed
Cons:

no iron provided
toilet was dirty
smells cigar - annoying

2024-10-29 • via Nuitee
A
Aishah • family with young children • my
6
Pleasant
2024-09-01 • via Nuitee
B
Bagus • solo traveller • id
6
Pleasant
Pros:

Location

Cons:

Karpet, wc, gorden dll

Waktunya re investasi lagi

2024-07-21 • via Nuitee
N
Nila • family with young children • id
5
Passable
2024-07-17 • via Nuitee
H
Henry • young couple • id
6
Pleasant
2024-07-02 • via Nuitee
A
Andri • family with young children • id
9
Superb
2024-06-27 • via Nuitee
L
Lina • family with young children • id
3
Poor
Pros:

the taste so so , friendly staff

Cons:

need renovation immediately

2024-06-03 • via Nuitee
N
Natasha • family with young children • id
8
A nice hotel, reasonable price with good location, nice staff
Pros:

Breakfast was fantastic. Lots of choices and quite delicious
Location is at the centre of the city. Close to interesting places, culinair especially
Nice and helpful staff

Cons:

If the parking space is used by guests of an event, we cannot park
Doors locks

2024-05-25 • via Nuitee
D
Dedi • with friends • id
6
Need to upgrade cleanliness.
Pros:

Nice location.

Cons:

Smelly room, bad towels.

2024-05-23 • via Nuitee