Super Hotel O Samne Ghat

Cleanness can be improved.

We booked the hotel on the booking website. When we arrived at the address that appeared on the booking page, it was wrong according to the man who worked at the hotel. he said this hotel is only for indians and this hotel is not international. We were on some remote street in the back yard of the hotel, it started to scare me. We waited 30 minutes for something and suddenly some man rides a scooter and goes to direct us to another hotel. The "hotel" was not the same as in the pictures and was definitely not a 4 star hotel. The room was not the same as when booking. There was no wifi. toilet paper, dirty, no towels, no air conditioning, bugs. The name of the hotel was different from what we were directed to. The "owner" of the hotel had no money back and greedily charged the same price..outrageous service and lying. We stayed one night and left in the morning.

The room was not cleaned properly. The bedsheets and the quilt covers were not changed. There was hair of previous user all over the sheets. When i asked the staff to change they argued. N when they changed the quilt covers there were blood stains of periods of users before. They said these can’t be washed. The pillows were so dirty inside that they could hv just been thrown away. Their was no care od keeping the corridor clean. Overall it was a total nightmare. If I was offered this hotel again for free I would still not stay there. There were insects n a small mouse in our room. Worms were in my clothes and bags. Wonder how u can run a hotel like that

Our overall experience was terrible from OYO side and Hotel side.

We booked the hotel about a month before our trip and even paid partially because an email was sent by the property asking us to pay to confirm the booking.
We called the number listed on the property to make sure our booking is confirmed and they said yes.

On the day of booking, we called at 6pm to let them know that we will doing a late check-in due to traffic.
Due to Kumbha Mela police blockades, we couldn't reach the hotel directly and went really late to the property (using a e-rickshaw) but since we called ahead, we thought it shouldn't be a problem.

But when we reached the property, we were told that they didn't have any rooms for us and they were sold out since 12pm!!! When we told the hotel manager about our call at 6pm, they asked us to call the number listed on the booking, which is a OYO number, and speak to them. The guy on the call still said we had a confirmed booking, which is when we realised that they were not actually checking with the property at all!! He couldn't find us any other accommodation since it was late in the night and all places were sold out. We had to take another e-rickshaw back to our car and our family of 6, ended up sleeping in the car for the night and the next day, we changed our plans.