Serela Kuta by KAGUM Hotels

Hotels
4.3 (20 reviews)
Jl. Raya Kuta 42XX , Kuta , id
ecommerce@kagum-hotel.com

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Lift / Elevator
Safety deposit box
Concierge service
Fire extinguishers
Smoke alarms
CCTV outside property
24-hour security
See all facilities

Property Description

Modern Comfort and Convenience

Experience contemporary minimalist-style rooms equipped with a flat-screen cable TV, free Wi-Fi, and free coffee making facilities. Relax by the outdoor pool or enjoy a hot shower in your private bathroom.

Convenient Location

Located just minutes away from Kuta Galleria Shopping Complex, Krisna Bali Souvenir Shop, and Kuta Beach, Serela Kuta by KAGUM Hotels offers easy access to popular attractions.

Delightful Dining Options

Savor a variety of Indonesian and Western cuisines at the on-site restaurant, and unwind with a refreshing beverage at the bar.

Book your stay at Serela Kuta by KAGUM Hotels for a perfect blend of comfort, convenience, and great location.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.3
Based on 20 reviews
C
Callum • review category business travellers • au
8
Very good
2024-09-11 • via Nuitee
H
Hemza • solo traveller • dz
10
Great hotel
Pros:

Great

Cons:

Great

2023-11-08 • via Nuitee
F
Firdaus • family with young children • id
3
Poor
2023-08-05 • via Nuitee
S
Sara • young couple • au
4
Disappointing
2023-07-22 • via Nuitee
J
Julianne • young couple • us
1
disastrous!
Pros:

absolutely nothing. we didn’t get to see any of the property since we were never given a room. but the lobby and waiting area was horrifying anyway.

Cons:

when we arrived, a woman was having a psychotic breakdown in the lobby. it wouldn’t have been a big deal, except that the staff ignored her and did nothing to help her. when we checked in, they made me sign in and gave us a key. then they took the key away and said they gave us the wrong room. my husband and I proceeded to wait in the lobby for almost an hour for a new key and were never given one. we assumed that they oversold and didn’t have a room for us. the manager of the hotel kept walking by us and ignoring us standing there. finally, we pulled the plug and left. waiting in the airport overnight was preferable to this disastrous experience.

2023-07-20 • via Nuitee
M
Malin • with friends • no
1
robbery, dirty, rat problem
Cons:

It was a rat in our room, ran over the floor and my airpods was stolen from the hotelrom. The staff was not helpful with the rat problem so we checked out that same day late at night. First the staff didnt care that the airpods was gone, but when i showed them that the airpods was active right now in their hotel they finally took us seriously.
The airpods was not found and are still being used in the hotel regularly, as i get notificated by «find my airpods» every time they are used.

Also the room was not cleaned properly. It was a lot of deberis and sand om the floor and stains on the sink in the bathroom.

2023-04-21 • via Nuitee
P
Putut • review category business travellers • id
2
I stay at hotel not motel but experience like a motel
Pros:

Bed was good for sleep

Cons:

I booked a hotel not a motel... How can serela with kagum group don't care about towel in bed room then don't have phone in bed room?
When I arrive they don't have reception just security help me for check in... Elevator need to maintenance because scary and too much need repair... Room it's OK water it's good but really need to clean up everything....

2023-03-23 • via Nuitee
A
Andy • solo traveller • au
1
complete garbage, do not stay here
Pros:

nothing

Cons:

dirty

2023-02-18 • via Nuitee
M
Made • solo traveller • id
1
Bad
2022-12-22 • via Nuitee
G
Gede • family with young children • id
3
Horrible rooms
Cons:

Bedding dirty and towel. Cigarette burns in the curtain. Hole in the bathroom ceiling which after the heavy rain that occurred over night (which I'll add woke us many times due to what I suspect was the poor noise cancellation of the windows) had dirty water dripping from it and caused the bathroom surfaces to be very unpleasant. Poor sanitation and overall cleanliness throughout the room which was very noticeable. Plaster coming off the walls. Very bad experience overall and only ended up staying 1 of the 2 nights we were meant to stay.

2022-08-11 • via Nuitee