Soficu Hotel on the beach bayahibe

La habitación muy pequeña, la cama incomoda y el desayuno frío.

La almohada puede mejorar.

Se ofrece como un hotel que ofrece lujo y no es así, es bastante básico. La puerta de nuestro baño no cerraba y nos cambiaron a otra habitación donde la puerta se atoraba y al encender el aire acondicionado desprendía mal olor.
El hotel está lleno de fotografías del dueño y su familia, lo cual es un poco perturbador.
El precio es elevado para lo que ofrece y es una zona muy ruidosa.

Wenig Steckdosen
Kleiner Kühlschrank
Möbel waren sehr schief, Balkontür liess sich kaum öffnen

I am writing to formally express my disappointment with my recent stay at thi property. The condition of the room and the level of service did not meet basic standards of cleanliness and hospitality.
Upon arrival, the bathroom was unclean. The towels were dirty, and there was hair in the shower and on the bathroom floor. When using the shower, water leaked and flooded the bathroom floor. The sink was broken, and the faucet was rusty and visibly dirty. The air-conditioning unit was not functioning. Additionally, the toilet paper holder was broken and the toilet paper provided was of very poor quality.
Furthermore, at approximately 3:00 AM we were unexpectedly required to relocate to a different room. Given that we had arrived late at night following a long flight, this was particularly disruptive. No staff members offered assistance with moving our luggage, which contributed to an already exhausting experience.
The breakfast service area was also in poor condition. The floor was wet, there was visible mold on the ceiling, and the tables and placemats were dirty. No staff members were present to assist guests or oversee the area. Guests were left to serve themselves utensils, cups, and napkins.
Front desk staff were rarely available. On the occasions when they were present, they were not friendly or helpful. When a member of my family raised concerns about the conditions we experienced, we were told that we should not do reservations through Booking.com in the future. This response was unprofessional and gave the impression that guests who book through third-party platforms are not entitled to the same standard of service or respect.
In any case needed, I have recorded videos of everything I have mentioned.
I have been a returning guest at this property for years when it operated as Bayahibe Hotel, prior to the change in ownership to Soficu. My previous experiences were positive, which makes this recent stay especially disappointing.

En el momento q estuve había una excursión y se escuchaba demasiado ruido en los pasillos. Pero es entendible es algo que se les sale de las manos a los de administración. La habitación no contaba con ventana y se sentía muy encerrada la habitación. La única ventana que había era una que estaba en el baño.

Dure poco tiempo para lo bueno que estaba 😅

Todo excelente

Nada que expresar.