Best Western Plus Hotel Koeln City

Hotels
•
Best Western Plus
8.2 (4657 reviews)
Innere Kanalstrasse 15 , Cologne , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Nice amenities
Beautiful views
Cons:
Cleanliness issues
High food prices
Some rude staff interactions

Categories

Cleanliness
7.59
Some issues were reported such as spiderwebs and dirty spots.
Service
8.56
Staff was generally friendly and professional, but some inconsistencies noted.
Location
8.6
Good location near transport and business amenities.
Room Quality
8.55
Rooms were described as clean and sufficient.
Amenities
8.58
Good amenities such as a 24/7 snack station and free safes.
Value for Money
7.54
Some complaints about pricing, especially breakfast and snacks.
Food and Beverage
7.59
While some enjoyed the breakfast, others found it overpriced.
Overall Experience
8.56
Overall satisfaction with the experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 23:02

Property Description

Centrally Located in Cologne
Luxurious Amenities
Convenient Services

Book your stay at Best Western Plus Hotel Koeln City now to experience the ultimate comfort and convenience in Cologne!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 3 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 24 per day.

Location

Guest Reviews

8.2
Based on 4657 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.55
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 7.59
Overall Experience: 8.56
F
Feryat • solo_traveller • de
10
2026-02-14 • via Nuitee
A
Albatross1 • solo_traveller • de
8
2026-02-13 • via Nuitee
S
Stefan • solo_traveller • de
9
Sehr gelungen.
Pros:

Großzügige, renovierte Zimmer, in denen man sich sehr gerne auch mal länger aufhält. Vernünftiger Sessel und Stuhl.

2026-02-13 • via Nuitee
I
Ingo • solo_traveller • fr
3
la prochaine fois à Cologne, j'essaierai de booker un autre établissement
Pros:

Chambre propre

Cons:

Chambre bruyante vers la grande artère
Je ne peux pas évaluer le personnel, parce que je ne l'ai pas rencontré. Très impersonnel du coup.

2026-02-13 • via Nuitee
S
Stein • family_with_children • de
9
2026-02-12 • via Nuitee
F
Frank • couple • de
8
2026-02-11 • via Nuitee
D
Dietrich • family_with_children • de
5
Keine schöne neue Welt...
Pros:

Das Zimmer war passabel groß

Cons:

Ich mag keine personallosen Hotels. Für diesen Service zahle ich ja! Ich erwarte Personal bei der Ankunft. DieTerminals beim Check-In und belm Check-Out (fūr was denn das, wenn ich keine Extraleistungen in Anspruch genimmen habe) hasse ich. Die Info, dass die Schlüsselkarte für den Aufzug benötigt wird, hätte ich rechtzeitig erwartet, nicht, wenn ich mich erst durchfragen musste.
Ich werde dieses oder ähnliche Hotels, die ja nicht besonders preiswert sind, nicht mehr buchen, wenn ich es irgendwie vermeiden kann.
PS: Der Wasserkocher war defekt

2026-02-11 • via Nuitee
K
Kingston • solo_traveller • gb
10
Good location, good facilities, big space and has tv
Pros:

Good location, you can walk to the cathedral, or take train which is a 12 minute walk through park or take the tram which is 6 minute walk, 3 stops then train

Cons:

The room was not being cleaned everyday.

2026-02-10 • via Nuitee
S
Sonja Tiehuis • extended_group • nl
7
zakelijk fijn hotel voor verblijf
Pros:

kamer

Cons:

prijs ontbijt

2026-02-10 • via Nuitee
A
Ahmet Devrim • solo_traveller • tr
3
Bu fiyata daha merkezi ve imkanları çok daha iyi oteller var Köln’de. Sanıyorum ilk ve son konaklayışım olacak.
Pros:

Temiz olmasını

Cons:

Odada çelik kasa yok, mini buzdolabı yok, sauna günlük ekstra ücretli ve kullanmadan yarım saat önce haber vermek gerekiyor ama bu bilgi otel tanıtımında yok. Resepsiyona şanlı iseniz ulaşabiliyorsunuz ve benim görüştüğüm bayanın çok laubali bir konuşma tarzı vardı.

2026-02-10 • via Nuitee
O
Otto • solo_traveller • be
9
Nice hotel with all you need or expect, at a good price.
Pros:

Nice hotel with all you need or expect, at a good price. Staff very helpful and check in/out very uncomplicated. Good breakfast, all you expect - not more, not less.

Cons:

N/A

2026-02-09 • via Nuitee
K
Kerstin • family_with_children • de
9
2026-02-09 • via Nuitee
U
Ulrich • solo_traveller • de
7
2026-02-09 • via Nuitee
G
Gudmundsson • family_with_children • dk
8
2026-02-09 • via Nuitee
D
Daniel • family_with_children • de
7
Ganz schön hohe Preise
Pros:

Lage top Fitness gut

Cons:

Rezeption unfreundlich.... Hunde beim Frühstück geht gar nicht... Frühstück zu teuer

2026-01-31 • via Nuitee
S
Stephane_🍀 • family_with_children • de
10
2026-01-31 • via Nuitee
L
laurens • solo_traveller • de
5
2026-01-30 • via Nuitee
D
D • family_with_children • de
8
Pros:

Der Service am Empfang.
Check In

2026-01-30 • via Nuitee
T
Thomas • couple • ch
9
2026-01-29 • via Nuitee
J
Jürgen • couple • de
9
2026-01-29 • via Nuitee