Best Western Plus Hotel Köln City

Hotels
•
Best Western Plus
Innere Kanalstr. 15, Cologne, NW, 50823 , Cologne , DE
49-221-57010

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Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Shopping on site
Golfing nearby
Bicycle rentals nearby
Breakfast available (surcharge)
Television in common areas
Health club
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Convenient location
Large comfortable rooms
Cons:
Cleanliness issues
Poor service accessibility

Categories

Cleanliness
6.18
There was hair, rust, and mold in the bathroom, indicating poor cleanliness.
Service
9.15
Standard service quality for a hotel of this rating.
Location
8.19
Convenient location, close to transport but not in the center.
Room Quality
8.64
Big room with a comfortable bed for good rest.
Amenities
9.17
Sufficient parking with free lots.
Value for Money
8.63
Good overall value compared to service provided.
Food and Beverage
8.68
Standard quality for this hotel tier.
Overall Experience
8.55
Overall mixed experience with significant cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:09

Property Description

Luxurious Spa Experience - Indulge in a relaxing time at our full-service spa, rejuvenating your body and mind.

Delightful Dining - Enjoy a delicious meal at Tri Forum or opt for convenient room service. Unwind with a drink at the bar/lounge after a satisfying day.

Convenient Location - Situated in the heart of Cologne, our 4-star hotel is in close proximity to major attractions like Cologne Cathedral and Musical Dome.

Embark on a serene escape at Best Western Plus Hotel Köln City. Book now for an unforgettable experience.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

Cleanliness: 6.18
Service: 9.15
Location: 8.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.55
A
Andrew McKenna • extended_group • gb
10
Stayed one night and only travelled to the centre for a meal but all was fine.
Pros:

Underground parking available for motorbikes.

2026-09-12 • via Nuitee
F
Frédérique • solo_traveller • de
8
2026-09-11 • via Nuitee
C
Christoph • couple • ch
7
2026-09-11 • via Nuitee
R
Ramai • solo_traveller • nl
8
Zeer comfortabel overnachten
Pros:

Schoon, mooi, goede faciliteiten

Cons:

Wat verder van het centrum gelegen en hoge parkeerkosten.

2026-09-10 • via Nuitee
B
Beata • couple • de
9
2026-09-10 • via Nuitee
A
anit • solo_traveller • be
7
Cons:

I had a few bugs( insects that looked like bedbugs ) in my room and when I asked reception to take care nothing really happens

2026-09-09 • via Nuitee
M
Matthias • extended_group • nl
8
Heerlijk
2026-09-09 • via Nuitee
V
Vasiliki • solo_traveller • be
8
Pros:

La chambre comfortable prêt de la station de tram et une ligne directe pour aller au centre ville

Cons:

Je ne pas apprécié que pendant 4 jour là femme de ménage n'est pas rentré faire le ménage.
Je comprends que vous ne changer les serviettes ou les draps que si en vous le demande mais elle doit passer tous les jours pour faire un minimum .... vider les poubelles, passer le aspirateur....

2026-09-08 • via Nuitee
H
Heidi • solo_traveller • mx
9
Pros:

Lage, Verkehrsverbindungen, großzügige Zimmer, sehr sauber

Cons:

Parkplatz und Frühstück relativ teuer!

2026-09-08 • via Nuitee
M
M • couple • gb
10
Overall a great stay in a nice hotel in a very beatiful city
Pros:

The rooms are very clean, tidy and well kept. I was in the superior rooms which were nicely decorated, spacious with a nice WC. The fitness area and sauna are great addition to the hotel. The area around the hotel is very quiet.

I would highly recommend the hotel especially if walking doesn't put you off.

Cons:

Distance from the city centre is about 30-40 mins walk away although its flattish. Breakfast is pricey per person.

2026-09-07 • via Nuitee
M
Miroslav • solo_traveller • be
9
2026-09-07 • via Nuitee
F
FALC Immobilien Essen • extended_group • de
9
2026-09-07 • via Nuitee
A
Antongiulio • solo_traveller • it
7
Tutto sommato discreto.
Pros:

Struttura pulita, forse un po’ fredda e “minimal” ma qui si fa sui gusti personali.

Cons:

La mancanza del frigobar e di una cassetta di sicurezza. Il frigobar però non era indicato e quindi è una mia pecca per la quale non posso influenzare il voto. Riguardo le cassette di di sicurezza sostanzialmente il concetto è lo stesso. In ogni caso sono presenti a piano terra ma non in camera.

2026-09-07 • via Nuitee
S
servet • solo_traveller • tr
9
Gutes Preis-/Leistungsverhaeltnis
Pros:

Mitarbeiter.

2026-09-07 • via Nuitee
A
Andreas • extended_group • de
8
Waren schon öfters dort
Pros:

War alles in Ordnung

2026-09-06 • via Nuitee
R
Raphael • couple • de
10
Pros:

Alles top.

2026-09-06 • via Nuitee
S
Selena • couple • us
7
Pretty good overall
Pros:

It was a good location. Not too far and not too close from downtown. A lot of good shops in walking distance. The park was really nice to have right outside the hotel. The staff were really friendly. The breakfast was wonderful. Although, we had to pay $56 euros for two people it still felt like it was worth it because it was delicious.

Cons:

The sheets had yellow spots in the sheets. We tried to request new sheets but they didn’t replace the same day so we still had to use those. It felt really muggy in the room. Not sure if the a/c was blowing wet air but it was more humid in the room than outside

2026-09-06 • via Nuitee
J
Juan Diego • solo_traveller • es
8
Hotel perfecto para visitar Colonia
Pros:

Hotel dentro de la ciudad de Colonia muy cómodo y tranquilo.
Habitaciones más que suficientes para descansar, darte una ducha y pasar el dia en Colonia. Tiene una parada de metro cercana y aunque no está en el centro, eso te ahorra el posible ruido y si viajas en coche tienes una mejor salida fuera de la ciudad.

2026-09-06 • via Nuitee
D
Dirk • solo_traveller • de
10
Pros:

Alles Top, Personal sehr nett und hilft in allen Situationen.

Cons:

Es gab nichts!!!

2026-09-06 • via Nuitee
R
Ramin • solo_traveller • de
4
Für eine Nacht okay, aber nicht für längere Aufenthalte
Pros:

Parkplatz in der Tiefgarage ist recht günstig für die Lage. Modern gestaltet. Scheint renoviert zu sein.

Cons:

Das Personal ist recht unfreundlich. Es gibt Self-Check-in Terminals die nicht zu 100% funktionieren. Was nicht schlimm wäre, wenn Personal neben dran stehen würde, welches freundlich wäre. Bezüglich Rechnungsanschrift und Firmenname etc. habe ich bei Check-in keine richtige Antwort bekommen. Die Betten sind okay, aber die Kissen sind unbequem. Matratze für mich persönlich zu hart. Bettlaken zu groß und verrutscht ständig, so dass man immer einen haufen Bettlaken unter sich hat beim schlafen.

2026-09-04 • via Nuitee